Lexus of Pembroke Pines - Service Center

I arrived for a check-up on the tires and Sebastian pointed out that soon I would have to go for the regular check up and suggested to do everything on the same day. Richard Monivitis as always very p pointed out that soon I would have to go for the regular check up and suggested to do everything on the same day. Richard Monivitis as always very professional. Made sure all was going according to the service. Jose Camara also made sure he knew who was taking care of my car. As always, everyone watched my back. More

When I went for service I specifically asked for a car wash, when my car was ready, it was not washed at all. Even though they told me they always wash the car after service. Extremely disappointed. wash, when my car was ready, it was not washed at all. Even though they told me they always wash the car after service. Extremely disappointed. More

Melissa Ho is very knowledgeable and very courteous. It was a pleasure dealing with her. was a pleasure dealing with her. More

John has been our service writer for many years. He is always on point getting our service done efficiently and with a smile. His customer service is impeccable. Thank you. always on point getting our service done efficiently and with a smile. His customer service is impeccable. Thank you. More

Quick and easy service. The vehicle had a pending recall and they serviced the vehicle quickly. and they serviced the vehicle quickly. More

Went in for an oil change and asked the service advisor to look at hatch that was making a noise. He advised that the rear hatch assembly needed to be replaced for $1,495. I explained we bought extende to look at hatch that was making a noise. He advised that the rear hatch assembly needed to be replaced for $1,495. I explained we bought extended warranty at the time of purchase. He said there was no record of the extended warranty purchase and gave ne a Lexus customer service number to call. They also had no record of it. After several hours talking to several different people from Lexus I contacted Lexus of Pembroke Pines Service Department. They said they had the record of the purchase of our extended warranty for $2,400. I explained that to Lexus and was given a claim number and said a service advisor would be contacting me and I have yet to hear from anyone. At the end of my service I was told my car was ready. I paid the cashier and took the receipt to the pickup area and I had to wait for 45 minutes. During that time I twice asked where my car was. The woman at the pick up area was very short with me at the end. More

Always a pleasure bringing my car into Lexus of Pembroke Pines Service Center. Andre Rust, my advisor is always very attentive and addresses all of my concerns. Outstanding customer service and thank you Pines Service Center. Andre Rust, my advisor is always very attentive and addresses all of my concerns. Outstanding customer service and thank you for going above and beyond with my service needs. I will always be a loyal customer to Lexus of Pembroke Pines Service Center. Thank You guys for always delivering a quality experience. More

Every time I drop off my car something is always of.When Every time I drop off my car something is always of. When I turn my car off the seat usually go back by itself but it doesn’t do it anymore I have to Every time I drop off my car something is always of. When I turn my car off the seat usually go back by itself but it doesn’t do it anymore I have to push it back myself. I’m really disappointed that is the second time it happen More

Ok. service and but very pricey. They do not have and need a good waiting area for their customers like JM Lexus. need a good waiting area for their customers like JM Lexus. More

Service representative name Melisa was very rude and disrespectful she was acting like my wife was lied and accused was by telling us that our car was in an accident and both me and my wife knew that th disrespectful she was acting like my wife was lied and accused was by telling us that our car was in an accident and both me and my wife knew that the car was never in an accident from the day we purchased it. She had a nasty attitude. More