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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,503 Reviews
Call Service Center (954) 443-2020

8,503 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
November 08, 2021

Have been going to this dealer for service for about 3 yrs. Always leave on good terms. More

by OA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Nov 08, 2021 -

Lexus of Pembroke Pines responded

It speaks volumes that you know you can rely on Lexus of Pembroke Pines for satisfactory service. We're honored that you continue to put your trust in our team to take care of your service needs, and we'll look forward to your next visit!

November 08, 2021

Melissa provided excellent customer service. She was very patient with me, and made sure my needs were taken care of. More

by shelld731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
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Nov 08, 2021 -

Lexus of Pembroke Pines responded

We love hearing that our staff continues to demonstrate our commitment to our customers. Thank you for giving Melissa a kind shoutout, and we will certainly let her know you appreciated all the help. Have a great day! - Lexus of Pembroke Pines

November 08, 2021

Jose, the service advisor, and staff were excellent. Very professional and courteous. Very pleased with overall service. More

by darlenecruzrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
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Nov 08, 2021 -

Lexus of Pembroke Pines responded

We are happy to see that Jose made your experience a great one. Thank you for supporting Lexus of Pembroke Pines and we will see you next time!

November 07, 2021

Everyone at Lexus Pembroke Pines are always courteous, friendly and knowledgeable! The Service Department was very organized, and I was out in a little over an hour!! More

by BMCCONVILLE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Nov 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for the excellent feedback! We strive to deliver a seamless and organized service experience, and it is wonderful to hear that this was reflected in your visit. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

November 07, 2021

Jeff took me right away and got me into a loaner without waiting and serviced the car. More

by LISA.TABATCHNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff hernandez
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Nov 08, 2021 -

Lexus of Pembroke Pines responded

Lisa, thank you for taking the time to review us! We appreciate your business and are so happy to hear that Jeff went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

November 07, 2021

Quality work. I will see you at the next maintenance. The quality of the car is at the same as the quality of the service Thank you all. More

by ACALASJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Nov 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your experience. Drive safely, and we hope to see you back!

November 07, 2021

Friendly and efficient, and on this visit, also fast. It is also comfortable to wait there. Plenty of room to spread out and do work while waiting. My service advisor John Steigele is the best. Knows his More

by SUSANALSPECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john steigele
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Nov 07, 2021 -

Lexus of Pembroke Pines responded

It makes our day to see that John and the team made your experience a great one, Susan! Thanks for supporting Lexus of Pembroke Pines and we'll see you next time!

November 07, 2021

I ask for a used with the car they ignored it completely. They didn't wash my car More

by JACARDENAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Banko
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear you're disappointed in your recent service visit. It sounds as though there may have been a miscommunication, and I will look into why this occurred. It would be helpful to learn more details about your visit so I can properly address this feedback with my team. Please consider reaching out to me so we can discuss your experience, and I can offer my assistance if there is anything more you need. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 07, 2021

no one contacted on when my car was being returned-i made many calls and no one picked up in service area More

by NETWLd@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
bernie the driver was great
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Nov 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. I regret that you had such a hard time getting in touch with our team, and I want to assure you that we will make an effort to provide a much more responsive and communicative service moving forward. If you are still in need of service or if there is anything more we can assist with, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Nov 22, 2021 -

NETWLd@aol.com responded

thank you for following up--anyon e can make one mistake so ill contact you when i need another appt--happy holidays larry kobren

November 07, 2021

Everything went well I got the loaner they did the maintenance to my car and I am very happy More

by CUQUI397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2021 -

Lexus of Pembroke Pines responded

We are so pleased to hear that you had a great experience with us! Thank you for choosing Lexus of Pembroke Pines and we hope to see you next time. Safe travels!

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