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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,383 Reviews

8,383 Reviews of Lexus of Pembroke Pines - Service Center

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September 25, 2021

The service advisor Sebastian Mejia was really nice and quickly helped register my vehicle for an oil change. I appreciate his help and expedite service as I had to go to work. More

by margaritauribe90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 26, 2021 -

Lexus of Pembroke Pines responded

We're glad we could be of assistance, Margarita! Thank you for trusting Lexus of Pembroke Pines with your oil change - and see you next time!

September 25, 2021

My cars home away from home. Always a good experience when I come to service my car. Kept up to date on things. More

by KARLEEN212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
.andre rust
Sep 26, 2021 -

Lexus of Pembroke Pines responded

Hearing that we're your car's home away from home makes us smile, Karleen. Thank you so much for the kind words and for doing business here at Lexus of Pembroke Pines!

September 25, 2021

I arrived at 11:55 for a 12:00 appointment that specified I was waiting on site for the service. Sent to waiting area and didn't see service advisor until 12:25, then took until 3:05 for an oil change and ti More

by CRAIGD54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Ayash
Oct 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for providing us with valuable feedback, Craig. We're grateful to be your selected service provider and want to offer you efficient and meticulous care each time you stop by. Our team does all they can to keep the flow of service moving, and I apologize that you were kept waiting during your recent visit. I will share your review internally to strategize how to improve our guest's experience moving forward. If there is anything I can do at this juncture, please don't hesitate to reach out to me. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 25, 2021

Great experience! From the time I got there, until I left. Rodney, as usual, was very attentive to make sure he understood my needs/requests and, took the time to explain options. Also experienced gre More

by RICK0902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Sep 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are very proud of our team. and hearing that Rodney went above and beyond to assist you made our day. We appreciate you taking the time to share this feedback and hope to see you back at Lexus of Pembroke Pines down the road!

September 25, 2021

My visit was characterized by prompt courteous service and attention from the moment my car was checked in at the driveway to my interaction with the service coordinator to my checkout with the cashier an More

by Srichman
Recommend Dealer
Yes
Employees Worked With
John Steigele
Sep 26, 2021 -

Lexus of Pembroke Pines responded

Prompt and courteous service is what we aim to provide! Thank you for the great review, from the whole Lexus of Pembroke Pines team. Come back again next time!

September 24, 2021

I always have the best experience at Lexus of Pembroke Pines. Great service, rapid response, very cordial, professional. More

by ANA.SANCHEZ024
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Sep 24, 2021 -

Lexus of Pembroke Pines responded

We're glad we always provide a great guest experience! Thank you for the excellent review - we hope to see you back again down the road! - the Lexus of Pembroke Pines team

September 24, 2021

Excellent service, will return to do business there. Royalty treatment and amenities are available for all. More

by Mrodsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

Lexus of Pembroke Pines responded

Our guests truly are Lexus of Pembroke Pines royalty! We're glad to hear just how happy you are with your experience, and we hope we'll have more chances to show you just how much your business means to us in the future!

September 24, 2021

Great customer service very professional and quick service.Friendly,polite excellent service. Very good customer experience. Keep up the good work! 😊 More

by FATIMAS.AGUILAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos
Sep 24, 2021 -

Lexus of Pembroke Pines responded

Fatimas, thanks for the 5 stars! We're happy to hear that our team was professional and friendly. Your business and kind words are much appreciated here at Lexus of Pembroke Pines!

September 24, 2021

I’ve been taking my car there since I got it. Sebastian is awesome. Happy long term customer. More

by LFumero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian in Service
Sep 25, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for continuing to put your trust in Sebastian and the service team here at Lexus of Pembroke Pines! We're lucky to have customers like you and we hope we'll have many more opportunities to provide you with exceptional care in the future!

September 24, 2021

Very happy with the service and everyone that helped me would definitely recommend to all my family and friends More

by INFINITYCONTRACTORSGROUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Sep 25, 2021 -

Lexus of Pembroke Pines responded

We're happy to hear that you're happy! It's outstanding that you'll recommend Lexus of Pembroke Pines to friends and family and we hope we'll have more chances to work together down the road!

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