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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,503 Reviews
Call Service Center (954) 443-2020

8,503 Reviews of Lexus of Pembroke Pines - Service Center

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October 21, 2021

I made my appointment 2 weeks prior so i can recieve a rental. service advisor was good but when it came to getting a rental, I had to wait over 2 hours for it, canceling all my plans elsewhere and finall More

by RUSSIAN187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre
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Nov 06, 2021 -

Lexus of Pembroke Pines responded

I sincerely apologize for your disappointing experience. We strive to deliver seamless and efficient service, and it is concerning that this was not better reflected in your time working with us. I am sorry for the mixup regarding your loaner vehicle and assure you that we will use this feedback to improve our practices in the future. If there is anything more we can do to assist you or help make things right, please don't hesitate to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 21, 2021

Rodney is always professional and courteous. Excellent efficient and prompt service always at this location. More

by G.Lostal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
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Oct 21, 2021 -

Lexus of Pembroke Pines responded

We love to see that our team is getting positive recognition! Thank you so much for sharing your great experience with Rodney. Your business at Lexus of Pembroke Pines is always welcome. See you down the road!

October 20, 2021

All of my questions were answered, reviewed with me what service is required for my mileage.My account representative contact me to discuss any changes, also let me know when my vehicle was ready for pick u More

by lystraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
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Oct 20, 2021 -

Lexus of Pembroke Pines responded

Thanks for taking the time to write a five-star review for Lexus of Pembroke Pines! We are happy to ensure all of your questions are answered and you are quickly communicated with. Your business is appreciated and we look forward to your next visit!

October 20, 2021

Went for service reference a bad headlight. Was told that the headlight issue had to do with panel on the vehicle that has nothing to do with headlight. Contacted Lexus customer service and reached out to th More

by CRR246
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
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Nov 06, 2021 -

Lexus of Pembroke Pines responded

We always strive to do what's best for our customers, so I am disappointed that your recent experience left you with a different impression. I am sorry to hear about the issues with your headlight and trying to get ahold of someone who can help, and understand how frustrating this can be. Would you mind giving me a call at 954-381-7993 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Osiris Barcelo - Service Manager

October 20, 2021

Excellent fast service. Will return here I. The future for service. The free coffee was nice too More

by SKYBIRD747
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are looking forward to working with you again at Lexus of Pembroke Pines. Safe travels!

October 20, 2021

Good experiences and I recommend and return for more service some other time. Thank you a More

by pacybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John stigele
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Oct 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

October 20, 2021

My advisor John is the best! He was very knowledgeable and professional. He provided me with A1 customer service! More

by Shakavia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Oct 20, 2021 -

Lexus of Pembroke Pines responded

Thanks for these kind words about John! We're happy that he was knowledgeable and professional. See you again next time!

October 20, 2021

Everything was perfect. The attention that they provide me was perfect. And my car was perfect. More

by evelyn.albo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Oct 21, 2021 -

Lexus of Pembroke Pines responded

Evelyn, thank you for the excellent feedback! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Safe travels and we hope to see you next time!

October 19, 2021

Jeff is the BEST! He is so knowledgeable and has great communication. I would highly recommend. More

by HARRIS_EVELYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
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Oct 19, 2021 -

Lexus of Pembroke Pines responded

Your recommendation of Jeff and the team means a lot to us! Thank you for trusting Lexus of Pembroke Pines with your business, and for stopping by to share your support. We look forward to your next visit!

October 19, 2021

Awesome service!!!Great big shout out to my service consultant Isidro Garcia, he's the best. More

by DENVAH627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Report | Print
Oct 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Isidro and the team! We are delighted that you have had such positive service experiences here at Lexus of Pembroke Pines and we look forward to working with you next time.

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