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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,139 Reviews

8,139 Reviews of Lexus of Pembroke Pines - Service Center

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July 29, 2021

Everyone has been great. I appreciate the service, Specially my advisor john siegle, he always take good care of me and keep me informed. For the last 6 years the service has phenomenal. More

by stephane1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John siegle
Jul 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued trust in the Lexus of Pembroke Pines team! We are so happy John and the staff continues to demonstrate our commitment to exceptional customer service. We look forward to your next visit!

July 28, 2021

Came in wh/no appointment to get my car serviced.. I was in and out in no time…Will definitely be returning for all my Service needs on my Lexus… Thanks again Guys!! More

by Ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Jul 28, 2021 -

Lexus of Pembroke Pines responded

We are so happy we could help! Thank you for putting your trust in us and for taking the time to review Lexus of Pembroke Pines. We hope to see you again!

July 28, 2021

Jose took care of me as he always does. He keeps me informed throughout the process and in a timely manner. I am satisfied with the service. More

by BACONJV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaru
Jul 28, 2021 -

Lexus of Pembroke Pines responded

It is validating to our team knowing we are providing this level of service and care to you! We will be sure to let Jose know he did a great job assisting you. Thank you for choosing Lexus of Pembroke Pines!

July 28, 2021

Jose always gets my car serviced quickly and keeps me informed of the progress. I am always happy with my experience in getting my car serviced. More

by ken_singh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jul 28, 2021 -

Lexus of Pembroke Pines responded

We appreciate your confidence in Jose and our team to get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

July 28, 2021

came in with appointment to get my car for tire rotation and wheel balancing. it took one day to return my car. i'm not satisfied with the service. More

by ALAMAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JEFF HERNANDEZ
Aug 16, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you were dissatisfied with your service experience. We are always striving to improve, so I would appreciate the opportunity to gather the details and see what I can do to help. Please consider giving me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 27, 2021

Don't go there on a Saturday for service. Place was a zoo, they were behind and very quick to move people in and out. You will wait and won't get much explanation on what exactly is going on with your c More

by DBOYAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rodney
Aug 16, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, or anything else you would like to share, please don’t hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 27, 2021

Andre and the tech team were very patient in understanding the complaint i had. They were very thorough in figuring our what the problem was and making the very repairs. He was most concerned w More

by HORACE.MCHUGH
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jul 27, 2021 -

Lexus of Pembroke Pines responded

Thank you for the outstanding review! We are pleased to hear Andre and the Lexus of Pembroke Pines team welcomed you into our dealership and were able to address your concerns. It means a lot that our service stood out to you and we wish you many safe and happy miles. Safe travels!

July 27, 2021

Fast great service. The car wash tops it off. I love the weekend hours for easy drop off. The staff provided excellent service. Everyone was professional and courteous. More

by DNURSEMARCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review - thank you so much! We're glad we're providing the quick and efficient service we aim for, and we hope to have the pleasure of working with you again down the road. Safe travels! - your friends at Lexus of Pembroke Pines

July 26, 2021

Sercice Took too long and the car wasn’t even washed. It was still pretty filthy when I got it back. Not the friendliest staff either More

by YVONNE.WASIF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Valentina Vergara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamila Laine
Aug 09, 2021 -

Lexus of Pembroke Pines responded

Yvonne - we're sorry that your service took longer than anticipated, and we apologize our team didn't leave a better impression on you. This certainly isn't how we want our guests feeling after working with us. I will share your feedback internally so we can improve our guest experience moving forward, but if you'd like to discuss this together, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 26, 2021

Quick service and the car wash is a nice touch! The staff is friendly and the customer lounge is very nice. I also like the location. It's near my house. I will buy my next Lexus here. More

by SUFISHING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Lexus of Pembroke Pines responded

Thank you for the excellent feedback about our service and facilities! We are delighted to provide a convenient option for all of your auto needs. Hope to see you next time at Lexus of Pembroke Pines!

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