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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,503 Reviews

8,503 Reviews of Lexus of Pembroke Pines - Service Center

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October 19, 2021

The service was excellent! All the processes took less than 2 hours and even cleaning the car More

by GIANFRANCO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Oct 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

October 18, 2021

Zoe took care of us from beginning to end with our auto collision repair. Everything is very nice here. Zoe called me and kept me informed on the progress. Very professional. We picked up our car it w More

by Dean P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe
Oct 18, 2021 -

Lexus of Pembroke Pines responded

We are more than pleased to hear that Zoe delivered professional service which made your experience a success from start to finish. We will be sure to pass along your thanks, Dean. Please let us know if there is anything else the Lexus of Pembroke Pines team can help you with. Take care!

October 17, 2021

Excellent service and very friendly staff! Scheduling appointment was easy and stress free. Customer satisfaction was main goal. More

by madeyero13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Pembroke Pines responded

Thanks for this wonderful review of Lexus of Pembroke Pines! We're happy to hear that our team was friendly and that your appointment was seamless and stress free. See you again next time you need us!

October 17, 2021

They could improve when it comes to service. Not very They could improve when it comes to service. Not very accommodating. My advisor was very helpful. More

by zirpp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff
Nov 01, 2021 -

Lexus of Pembroke Pines responded

While I am happy to hear that you were well taken care of by your service advisor, it is disappointing that your overall experience wasn't more positive. If you would be willing to discuss the details, our team would be grateful for the opportunity to learn from this and improve our processes moving forward. Please give me a call when you get the chance. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

October 16, 2021

Excelente atención, excelente servicio, entrega a tiempo el vehículo, muy recomendado, muy buena atención al cliente More

by JULIANAGARCIA773
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Oct 18, 2021 -

Lexus of Pembroke Pines responded

Juliana, gracias por la reseña! Es excelente oír que tuvo una buena experiencia trabajando con el equipo Lexus of Pembroke Pines. Apreciamos su apoyo y esperamos volver a verle en el futuro!

October 16, 2021

Erickson my service advisor was super nice and helpful. I had a great experience. I got there in a rush because I needed to get back to work and since the nice lady that received my car to my service advisor More

by ANAYRODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erickson
Oct 18, 2021 -

Lexus of Pembroke Pines responded

Anay, thank you for the excellent feedback! We are so happy to hear that Erickson and the team went the extra mile to assist with your vehicle and get you back out on the roads. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

October 16, 2021

At my first car service that car wash was not working. And the car mats were dirty at time of car pick up More

by YNDIRAROSALY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Forgot name
Nov 01, 2021 -

Lexus of Pembroke Pines responded

Customer service is our priority and it's disappointing to see this review. I would be grateful for the chance to speak with you about your experience to see how I can help. In the event that I can't locate your contact information, would you please give me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

October 16, 2021

My service advisor, Rodney, was very helpful. My overall experience at the dealership was excellent. More

by MACIJOLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Oct 18, 2021 -

Lexus of Pembroke Pines responded

We love hearing that you had an exceptional visit with us! Thank you so much for sharing and for trusting Lexus of Pembroke Pines with your auto needs!

October 16, 2021

Everyone was very professional, and all went smoothly. My service Consultant, Randy Ramos was fabulous! He explained everything very clearly, and was thorough in his paperwork! He answered my questions and w More

by judyzipper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos
Oct 18, 2021 -

Lexus of Pembroke Pines responded

We're glad to hear your visit went over smoothly, Judy! Thank you for the great review and for taking your business to Lexus of Pembroke Pines - we hope to see you again!

October 15, 2021

Great customer service, professionalism, and my experience is always consistent. Andre always gets the Job done More

by lydieb.aime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Hector
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Lexus of Pembroke Pines responded

Thanks so much for reviewing Lexus of Pembroke Pines! We're pleased that Andre is professional and delivers great customer service. See you next time.

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