Lexus of Pembroke Pines - Service Center

This appointment was the second time the car was brought in. The original date was September 21st with Jose Amaro. The Lexus was due for a 15K service. I did not think it would have been such a defeating ex in. The original date was September 21st with Jose Amaro. The Lexus was due for a 15K service. I did not think it would have been such a defeating experience. After bringing it in, I was told they had no record of the warranty. Since a paper version of the warranty was not present, the hope was that true customer service would prevail by simply contacting Lexus of Kendall to have the warranty emailed. That was never suggested nor tried. It seemed like a pretty simple fix. Jose spoke in a rude and dismissive tone, acting as if he did not want to assist me. This week started similarly. Sensing this was headed in the same direction, I had to contact my son, for his assistance. He had to speak to the new advisor, Jeffrey Hernandez. After some conversation, my car was finally entered service. Jeffrey listened, a far cry from what we received from Jose. This was a customer service low. I was made to feel unworthy and less than. More

Went in for an oil change and had a great experience. Despite being busy the service was quick . Jose amaro was very professional and answered all my questions Despite being busy the service was quick . Jose amaro was very professional and answered all my questions More

They took my car right away. The service advisor kept me informed of the status of vehicle. I got my defective battery replaced and I was on my way. informed of the status of vehicle. I got my defective battery replaced and I was on my way. More

Quick, friendly and you even get your car back vacuumed and washed. You can get a loaner if you reserve it which saves you time if you need to run errands. and washed. You can get a loaner if you reserve it which saves you time if you need to run errands. More

Fast and good service. Very smooth transaction. Will do service again in the future. Thanks service again in the future. Thanks More

Great service. Jeffery was professional and friendly when I dropped my car off. He let me know before additional repairs were made. Thanks for the great service. I dropped my car off. He let me know before additional repairs were made. Thanks for the great service. More

Excellent service amenities provided at this location. It’s understandable that this dealership sells the most vehicles It’s understandable that this dealership sells the most vehicles More

Erickson and all staff that I worked with on my repair were professional and excellent in every way. Thank you all were professional and excellent in every way. Thank you all More

I already sent one email to Andre. I requested a loan I already sent one email to Andre. I requested a loan car for a meeting and I have to wait 45 minutes to get the car and lost my meeting.... I already sent one email to Andre. I requested a loan car for a meeting and I have to wait 45 minutes to get the car and lost my meeting.... More

Best dealer Lexus has just check the numbers with the best service to they go best service to they go More