Lexus of Pembroke Pines - Service Center

When I went for service I specifically asked for a car wash, when my car was ready, it was not washed at all. Even though they told me they always wash the car after service. Extremely disappointed. wash, when my car was ready, it was not washed at all. Even though they told me they always wash the car after service. Extremely disappointed. More

Melissa Ho is very knowledgeable and very courteous. It was a pleasure dealing with her. was a pleasure dealing with her. More

John has been our service writer for many years. He is always on point getting our service done efficiently and with a smile. His customer service is impeccable. Thank you. always on point getting our service done efficiently and with a smile. His customer service is impeccable. Thank you. More

Quick and easy service. The vehicle had a pending recall and they serviced the vehicle quickly. and they serviced the vehicle quickly. More

Mi experiencia fue buena pues el mantenimiento de mi carro es satisfactorio y excelente genial carro es satisfactorio y excelente genial More

Excellent service department….. busy yet efficient…. Able waiting area in different areas …. Friendly staff ….. highly recommend ! waiting area in different areas …. Friendly staff ….. highly recommend ! More

Ok. service and but very pricey. They do not have and need a good waiting area for their customers like JM Lexus. need a good waiting area for their customers like JM Lexus. More

Service representative name Melisa was very rude and disrespectful she was acting like my wife was lied and accused was by telling us that our car was in an accident and both me and my wife knew that th disrespectful she was acting like my wife was lied and accused was by telling us that our car was in an accident and both me and my wife knew that the car was never in an accident from the day we purchased it. She had a nasty attitude. More

Rodney was great; listen to understand not hear to reply; friendly attentive to detail. Would definitely be back friendly attentive to detail. Would definitely be back More

Dealership has changed since the pandemic. There’s a lot of turnover in the service area. Doesn’t seem to flow as good as in the past. Not as organized and managed as in previous years. There was a long wai of turnover in the service area. Doesn’t seem to flow as good as in the past. Not as organized and managed as in previous years. There was a long wait for my appointment and the service, which was very minor took way too long. Over 3 hours. I still love Lexus but closer attention to service area needs to be done. More