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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,235 Reviews
Call Service Center (954) 443-2020

8,235 Reviews of Lexus of Pembroke Pines - Service Center

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August 14, 2021

My only concern is that the inside car wash service was disappointed. It was not a great service as usual. the car looks like it wasn't vacuumed. More

by xica58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffry Hernandez
Report | Print
Sep 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for your review. We appreciate your feedback, but we do apologize if there was a miscommunication about the car washing services we provide. Currently, we only clean the outside of vehicles and vacuum drivers' and passengers' seats. Clients who wish for a full detail must notify their advisor ahead of time. If there's anything else I can help you with, please let me know. Otherwise, we wish you all the best. Osiris Barcelo - Service Manager - (954) 443-2332

Sep 07, 2021 -

xica58 responded

Same thing for the drivers’ and passengers’ seats. They Both looked like not vacuumed.

Sep 13, 2021 -

Lexus of Pembroke Pines responded

I apologize for the state of your driver's and passenger's seats. We want the most for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to improve our practices in the future. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 13, 2021

The service was prompt and proficient. My service advisor John Steigele was courteous, helpful and kept me informed of my status. My service was done in a timely manner. More

by Bcarr0861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Aug 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a seamless service experience working with John. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

August 13, 2021

Easy breezy, Sebastian was great, Jose (Amaro) runs a smooth operation. Everyone was courteous, friendly, and made me feel a valued customer. I would highly recommend Lexus of Pembroke Pines for all thin More

by oxenberg.dov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mejia, Jose Amaro
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Aug 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving our dealership such a marvelous rating! We are happy to hear Sebastian and Jose took great care of you. Feel free to call or stop by if there is anything else we can do for you! - Lexus of Pembroke Pines

August 13, 2021

Me dijeron 2 horas y espere 4 horas. Solo le cambiaron el aceite. No lo lavaron y ni siquiera lo aspiraron. Horrible! No recomiendo este lugar para servicio. More

by maginfinityinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Aug 31, 2021 -

Lexus of Pembroke Pines responded

Lamentamos conocer tu experiencia. Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradeceríamos la oportunidad de hablar con usted para ver si podemos ayudar. Si está dispuesto, no dude en llamarme en (954) 443-2332 para discutir. Gracias, Osiris Barcelo, Service Manager

August 13, 2021

Excelente trato del Sr Isidro Garcia rapida atencion y garantia y del personal en general personalizado, un servicio rapido y seguro,, limpieza del auto y mantenimiento More

by mmechito27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS
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Aug 13, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Estamos muy orgullosos de nuestro equipo y las palabras amables acerca de Isidro nos hacen sonreír. Apreciamos el apoyo y esperamos volver a verle en Lexus of Pembroke Pines!

August 13, 2021

Great service and very efficient, Sebastian was very helpful. The technology dept. was very helpful too. My son tried to get a loaner car, but was not allow to. I don't exactly know what was the reas More

by yingchenshiu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Report | Print
Aug 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We strive to deliver efficient and straightforward service, and it is great to hear that this was reflected in your time working with Sebastian. I apologize for any inconvenience regarding our loaner car availability and would be happy to speak with you to see that your concerns are fully addressed. If you would like to discuss, or if there is anything more we can do to earn your five stars, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 13, 2021

I was very please with the service and prompt attention I received. Every one was very friendly and courageous and I didn't have to wait long. More

by gccast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandes
Report | Print
Aug 13, 2021 -

Lexus of Pembroke Pines responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! Thanks for stopping by Lexus of Pembroke Pines!

August 13, 2021

Service was fast and very puntual with timing and turnover of car definitely should be praised for their efficiency and getting a clean car back is always a plus More

by Jfont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Report | Print
Aug 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 13, 2021

Andre has been my service rep since 2014 and he has always been so professional and making me a happy customer. Most my family are Lexus Loyalty customer More

by IVISFLORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Aug 13, 2021 -

Lexus of Pembroke Pines responded

We are so grateful for your repeat patronage and loyalty to Andre and the service team at Lexus of Pembroke Pines. It's important to us that our care for your vehicle makes you happy! Thank you for continuing to put your trust in is and we look forward to your next visit!

August 12, 2021

Misinformation. Reciept of work done says one thing. My online app says another. They said the cat was washed. It came back wet and dirty. So digusted More

by SANITABAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Correa
Report | Print
Aug 31, 2021 -

Lexus of Pembroke Pines responded

I am very sorry to hear about the discrepancy between your receipts, and for the less than satisfactory service. We want our guests to receive their vehicles in pristine condition and it is disappointing that we fell short of that on this occasion. In regard to the work completed on your vehicle, I would appreciate the opportunity to speak with you directly and ensure that everything is straightened out. I will look for your contact information, but please feel free to give me a call as well. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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