Lexus of Pembroke Pines - Service Center

Rodney was great; listen to understand not hear to reply; friendly attentive to detail. Would definitely be back friendly attentive to detail. Would definitely be back More

Dealership has changed since the pandemic. There’s a lot of turnover in the service area. Doesn’t seem to flow as good as in the past. Not as organized and managed as in previous years. There was a long wai of turnover in the service area. Doesn’t seem to flow as good as in the past. Not as organized and managed as in previous years. There was a long wait for my appointment and the service, which was very minor took way too long. Over 3 hours. I still love Lexus but closer attention to service area needs to be done. More

Excellent service department….. busy yet efficient…. Able waiting area in different areas …. Friendly staff ….. highly recommend ! waiting area in different areas …. Friendly staff ….. highly recommend ! More

Mi experiencia fue buena pues el mantenimiento de mi carro es satisfactorio y excelente genial carro es satisfactorio y excelente genial More

Service was great, quick and I came in without an appointment. I was completely satisfied as always. appointment. I was completely satisfied as always. More

El mejor servicio del sur de Florida en todos los dealer de autos con un gran servicio de autos con un gran servicio More

A great experience and honestly Lexus stands out among any other manufacturer simply by acknowledging and accepting their faults. In my case, there was a material issue (ripping itself) of the dash of any other manufacturer simply by acknowledging and accepting their faults. In my case, there was a material issue (ripping itself) of the dash of my GS350 and they have generously offered to replace it for free, even if the warranty expired (is within the miles but not the years). That for me is taking responsibility and not implying that after the warranty period your car can implode, "we charge you for everything", like others in the industry. Thank you! More

Some of service requested was not performed. I wanted car locks to remain locked when car is placed in park. Car was not vaccum. No detail explanation of work performed in invoice locks to remain locked when car is placed in park. Car was not vaccum. No detail explanation of work performed in invoice More

Service Department is outstanding! Rodney, my service advisor is polite and efficient! Always makes sure everything is perfect:) advisor is polite and efficient! Always makes sure everything is perfect:) More

Really Value the service but next time would appreciate if the loaner could be same model as my car. Disappointed that my Thule bicycle hitch could not be installed as this was confirmed upon initial recei if the loaner could be same model as my car. Disappointed that my Thule bicycle hitch could not be installed as this was confirmed upon initial receipt of the car in January 2021. Thank you Lexus Pembroke Pines! Hang in there!! More