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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,240 Reviews
Call Service Center (954) 443-2020

8,240 Reviews of Lexus of Pembroke Pines - Service Center

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August 13, 2021

Great service and very efficient, Sebastian was very helpful. The technology dept. was very helpful too. My son tried to get a loaner car, but was not allow to. I don't exactly know what was the reas More

by yingchenshiu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Aug 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. We strive to deliver efficient and straightforward service, and it is great to hear that this was reflected in your time working with Sebastian. I apologize for any inconvenience regarding our loaner car availability and would be happy to speak with you to see that your concerns are fully addressed. If you would like to discuss, or if there is anything more we can do to earn your five stars, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 13, 2021

I was very please with the service and prompt attention I received. Every one was very friendly and courageous and I didn't have to wait long. More

by gccast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandes
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Aug 13, 2021 -

Lexus of Pembroke Pines responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! Thanks for stopping by Lexus of Pembroke Pines!

August 13, 2021

Service was fast and very puntual with timing and turnover of car definitely should be praised for their efficiency and getting a clean car back is always a plus More

by Jfont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Aug 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 13, 2021

Andre has been my service rep since 2014 and he has always been so professional and making me a happy customer. Most my family are Lexus Loyalty customer More

by IVISFLORES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Aug 13, 2021 -

Lexus of Pembroke Pines responded

We are so grateful for your repeat patronage and loyalty to Andre and the service team at Lexus of Pembroke Pines. It's important to us that our care for your vehicle makes you happy! Thank you for continuing to put your trust in is and we look forward to your next visit!

August 12, 2021

A lot better experience in the past not too friendly representative look unhappy not like the representative I dealt before overall I like the service department hopefully I get better service in the fu More

by LUISHCASTANO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Report | Print
Aug 16, 2021 -

Lexus of Pembroke Pines responded

While I am pleased our service stood out to you, I am sorry to hear our customer service left you wanting more. I will certainly use your feedback as a training opportunity for the staff to ensure we are greeting and assisting our valued guests to the best of our abilities. I hope you consider allowing us another chance to impress you, and please give me a call directly if there is anything else I may help with. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 12, 2021

everything was great service was done and I am satisfied. my service advisor Melissa ho was very pleasant. overall I would recommend this dealership to anyone. More

by Gary112779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Report | Print
Aug 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We are so pleased Melissa was able to provide a seamless service experience. Your support means the world to all of us at Lexus of Pembroke Pines and we look forward to your next visit!

August 12, 2021

Misinformation. Reciept of work done says one thing. My online app says another. They said the cat was washed. It came back wet and dirty. So digusted More

by SANITABAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Correa
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Aug 31, 2021 -

Lexus of Pembroke Pines responded

I am very sorry to hear about the discrepancy between your receipts, and for the less than satisfactory service. We want our guests to receive their vehicles in pristine condition and it is disappointing that we fell short of that on this occasion. In regard to the work completed on your vehicle, I would appreciate the opportunity to speak with you directly and ensure that everything is straightened out. I will look for your contact information, but please feel free to give me a call as well. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 12, 2021

The service was amazing! I was attended in a timely manner. Everyone was nice and welcoming. My service was done in one day, super fast. More

by EMERIOPINEIRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Report | Print
Aug 12, 2021 -

Lexus of Pembroke Pines responded

This review is amazing! It's outstanding to hear that our staff met you with a warm welcome and took care of your service appointment efficiently. We're grateful for your business with Lexus of Pembroke Pines and wish you many safe travels until we see you next!

August 12, 2021

It would be nice , as soon as we arrive to the dealer, and the car key is delivery to an agent, not to have to wait 30 mins to be seen for an specialist, it would be perfect, to expedite the service More

by guedezrobert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
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Aug 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for your feedback, Robert. We constantly look for ways to improve the customer experience, so we'll be sure to pass this along. If you'd like to share or discuss anything else, don't hesitate to get in touch. Best, Osiris Barcelo - Service Manager - (954) 443-2332

August 11, 2021

Andre is FANTASTIC! Andre values his clients and goes over and above for them. He took my vehicle immediately, and assisted with all. Car came back great and also with a great wash! Andre is Top Notch More

by Deb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre (service advisor)
Report | Print
Aug 11, 2021 -

Lexus of Pembroke Pines responded

Deb, thanks for the great review! We're pleased that you loved working with Andre and that he went above and beyond to help you out. Thanks for trusting him and the rest of our team with your Lexus! See you when you need us next.

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