Lexus of Pembroke Pines - Service Center

Good people. A little worried about the fancy procedure instead of the efficiency itself but all and all, a good experience. I think it should be better the time of delivery, but I reiterate, all and all, instead of the efficiency itself but all and all, a good experience. I think it should be better the time of delivery, but I reiterate, all and all, good. More

The service center seemed disorganized. My appointment was at 9 am but I was not seen until 9:30 am. There was no loaner car appointment made for me despite me confirming at time of my appointment. My adv was at 9 am but I was not seen until 9:30 am. There was no loaner car appointment made for me despite me confirming at time of my appointment. My advisor barely made eye contact and it was just a transaction and he seemed annoyed when I asked for a loaner car. When I went to pick up my car, the valet manager asked me which key was mine rather than looking at the tag. Lexus of Pembroke Pines needs to step up their customer service. It’s clear there is a lack of order and leadership here. More

I have a nice experience in Lexus Pembroke pines dealer ship. They are very friendly people, and efficient. I don't have compliances Thanks guys. Good job. ship. They are very friendly people, and efficient. I don't have compliances Thanks guys. Good job. More

The service was very efficient, friendly and effortless. I was provided with a loaner which is a huge plus and help. I was provided with a loaner which is a huge plus and help. More

Excellent service. I would recommend it to all my friends and family. Keep up the good work. I will be back for the next service and family. Keep up the good work. I will be back for the next service More

The experience I had in this particular dealership was great. I was greeted by a gentleman named Sebastian, who took care of everything for me, and handled everything with much professionalism. great. I was greeted by a gentleman named Sebastian, who took care of everything for me, and handled everything with much professionalism. More

They offered a loaner and they left me waiting 2 hour and half without any information I did my reservation for the loaner 15 days in advance and the day of service the service attendant never talked to me a half without any information I did my reservation for the loaner 15 days in advance and the day of service the service attendant never talked to me and send the papers with another attendant and when I requested my device with bad actitud gave excuses because I didn’t get my loaner but l told him that my reservation was in advance. Very bad and unprofessional customer service from Mr Andre Rust and this dealer, the offer services that they already know they won’t willing to deliver that service. More

My vehicle’s first service was effortless, and very quick. I was greeted straight away, and kept informed in my vehicles progress during the scheduled maintenance, which was fantastic! quick. I was greeted straight away, and kept informed in my vehicles progress during the scheduled maintenance, which was fantastic! More

Melissa Ho, is very professional has excellent customer service listens to your issues, when I pick up my car all the work will be done to my satisfaction. service listens to your issues, when I pick up my car all the work will be done to my satisfaction. More

It is always a pleasant visit to have our vehicles serviced. The staff is always courteous and professional. My Advisor, Jeffrey Hernandez goes over and above to ensure the visit is exceptional. serviced. The staff is always courteous and professional. My Advisor, Jeffrey Hernandez goes over and above to ensure the visit is exceptional. More