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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,245 Reviews

8,245 Reviews of Lexus of Pembroke Pines - Service Center

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August 04, 2021

Melissa Ho and the full team at the dealership was very professional and precise. I appreciated the Efficient, Friendly & Fast service. Looking forward to working with Melissa again....Thank You! More

by AGGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Aug 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines, Aggie! We're glad to hear that Melissa and the team made your experience a pleasant one. Come back again next time!

August 04, 2021

Great service by Sebastian. Helpful and appreciative of his great customer service. Will be taking my car back to Pembroke of Lexus. Thank you.l More

by BLUCAS0214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Aug 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Sebastian and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

August 04, 2021

Got the job done. Isidro was very helpful in the whole process. Kept me up to date on my vehicle. Also followed up with me More

by MOIN.KHAN9211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Aug 04, 2021 -

Lexus of Pembroke Pines responded

It's so great to hear that our team could take great care of you. Thanks so much for your business! --The Lexus of Pembroke Pines Team

August 03, 2021

This is an excellent dealership. Everyone is friendly and professional. My appointment was on time and my service technician Sebastian was very efficient. He explained the work being done and the price. I More

by LILLIEBROWNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Aug 03, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving our dealership such a marvelous rating! It makes our day to know that our team is delivering this level of service to our valued guests. We will certainly pass along your kind feedback to Sebastian for providing an exceptional service experience. Take care! - Lexus of Pembroke Pines

August 03, 2021

Nice service, they pick up my car in the morning and returned in the afternoon! Fast and convenient, they alson leave me a loan car just in case! More

by ALVARO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Lexus of Pembroke Pines responded

Thanks for the great review, Alvaro - we're glad the Lexus of Pembroke Pines team did a great job on your service! Come back soon!

August 03, 2021

Great service and support when called to do the service for my vehicle they jumped right in it and stuck to their one hour schedule for service More

by Reyelen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose amado
Aug 03, 2021 -

Lexus of Pembroke Pines responded

We are happy to hear that our team delivered such attentive, efficient service! Thank you for choosing Lexus of Pembroke Pines and for taking the time to review our work. Have a great day!

August 03, 2021

The service was excellent. My 2021 ES300h was serviced faster that promised. Overall, I’m very happy with the service and efficiency of the Pembroke Pines service department More

by MAVALLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Aug 04, 2021 -

Lexus of Pembroke Pines responded

We're so glad to hear we're delivering the timely and efficient service we strive for. Thank you for trusting Lexus of Pembroke Pines with your business - we hope to see you and your Lexus back again down the road!

August 03, 2021

Leather on my copilot seat is pealing off, I was expecting I could get some help or at least an advise but none of that happened. I called my rep, left a voice note as he wasn’t at his desk when I p More

by LISBETHCASANOVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre Rust
Aug 19, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that the issue with your seat was not addressed and that you have had trouble reaching our team to discuss this further. We would be more than happy to assist you with this, so please reach out to me directly at your earliest convenience and I will get things sorted out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

August 02, 2021

Outstanding and great customer service Outstanding and great customer service Outstanding and great customer service Outstanding and great customer service Outstanding and great customer service More

by rober0081136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Aug 02, 2021 -

Lexus of Pembroke Pines responded

Thanks for posting about your 5-star experience with our Lexus of Pembroke Pines team!

August 02, 2021

This dealership is professional and efficient. They are courteous and get things done. They don't make you wait around like at other dealerships. Decisions are made quickly and fairly. More

by G-Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Massa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian
Aug 03, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that the efficiency and dedication of our team stand out above the crowd! Thank you for choosing Lexus of Pembroke Pines and for taking the time to share your experience. We hope to welcome you back for your future service needs!

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