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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,131 Reviews

8,131 Reviews of Lexus of Pembroke Pines - Service Center

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July 06, 2021

Had a great visit with Melissa (i believe that was her name) Customer service was great and the service was fast very happy with my experience! More

by cornileuskellie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa
Jul 06, 2021 -

Lexus of Pembroke Pines responded

It makes our day to hear that Melissa and the team took such great care of you and your vehicle! Thank you for choosing Lexus of Pembroke Pines and for sharing your positive feedback. Drive safely and we hope to see you again!

July 05, 2021

Timely professional service rendered. Service representatives were very professional. It is a pleasure to have the service completed in a timely manner. More

by TBRAHIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing this wonderful feedback about our service department! We are happy to hear that you had a professional visit with us at Lexus of Pembroke Pines.

July 05, 2021

We moved into the area in November and had always been customers of North Miami Lexus. This was our first experience at Pembroke Pines Lexus and it was fabulous. We drove in with a flat tire and two very More

by rmy24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris (Christian) and Alex in Service Department
Jul 06, 2021 -

Lexus of Pembroke Pines responded

We are so happy to welcome you to the Lexus of Pembroke Pines family! Thank you for your business and your glowing feedback about Chris and Alex. We look forward to working with you next time!

July 05, 2021

They are fast efficient reliable and I have excellent customer service. If I ever have any problems they are very quick to respond to me More

by KATHLEEN359
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for putting your trust in our team, Kathleen. We are grateful for your business and we look forward to seeing you next time at Lexus of Pembroke Pines!

July 05, 2021

Pleasant. Efficient. Trustworthy.Happy with every visit Pleasant. Efficient. Trustworthy. Happy with every visit to Lexus. The service staff are friendly and helpful. Only complaint is the flow of having t More

by Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amaro
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Lin! We are thrilled to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. We appreciate you taking the time to share this feedback and will be sure to keep it in mind moving forward. Drive safely, and please don't hesitate to reach out if there is anything more we can do to assist you!

July 05, 2021

Very happy with your service . Car was done quickly and delivered clean More

by JOSEPHEMAHONEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Lexus of Pembroke Pines responded

We're thrilled for your great review. Thanks, Joseph, for coming on in to Lexus of Pembroke Pines for your vehicle service!

July 05, 2021

After using this service since 2000, without any doubt, I received the usual Prompt response for an appointment, courteous and informative about the service and service was Timely done. More

by motuck52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Service Advisor
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We are thrilled to hear that you have had such successful service experiences working with the Lexus of Pembroke Pines team over the years. Drive safely, and we hope to see you back again down the road!

July 04, 2021

My 6th car bought and serviced at Lexus of Pembroke Pines More

by LENDCOHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Lexus of Pembroke Pines responded

Our loyal customers are the reason we do what we do! Thank you for the stellar feedback and for trusting the Lexus of Pembroke Pines team with your vehicle buying and servicing needs. Come back soon!

July 04, 2021

Jose Amaro was my advisor and he was exceptional. He was professional, explained what my car needed and was very pleasant to speak with. I will always make my appointment with him. Thank you Jose for being More

by dudleyscience101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jul 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that Jose went the extra mile to assist with your vehicle and get the job done. Drive safely, and we will be sure to pass on the kind words! - The Lexus of Pembroke Pines team

July 03, 2021

El tiempo de espera por servicio básico de es de mas de 2 horas increíble. La atención es buena pero la espera no tiene sentido More

by Ojeda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Jul 26, 2021 -

Lexus of Pembroke Pines responded

Lo sentimos mucho por la demora con su servicio recién. Nunca intentamos incomodar nuestros clientes, y le pedimos disculpas por no cumplimos este objetivo. Vamos a compartir esta evaluación con nuestro equipo para que podamos mejorar nuestro experiencia del cliente, pero le invitamos llamar si quieres discutir esta situación. Gracias, Osiris Barcelo - Service Manager - (954) 443-2332

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