Lexus of Pembroke Pines - Service Center

my experience was great they were very helpful. Rod was attentive and listed out everything my car was going to get done and kept me updated on when it will be done and set me up with a loaner in no time! attentive and listed out everything my car was going to get done and kept me updated on when it will be done and set me up with a loaner in no time! More

Lexus Pembroke Pines excellent customer service since Lexus Pembroke Pines excellent customer service since the first communication, everything was smooth and Sebastian was very helpful and keep us info Lexus Pembroke Pines excellent customer service since the first communication, everything was smooth and Sebastian was very helpful and keep us informed all the time, thank you. More

Consistently excellent throughout the yearsFacility is Consistently excellent throughout the years Facility is always clean, comfortable Staff always respectful, courteous and helpful They have my trus Consistently excellent throughout the years Facility is always clean, comfortable Staff always respectful, courteous and helpful They have my trust and confidence My eleven year old Corolla is treated as if it were a Rolls Royce More

Everyone has been great. I appreciate the service, Specially my advisor john siegle, he always take good care of me and keep me informed. For the last 6 years the service has phenomenal. Specially my advisor john siegle, he always take good care of me and keep me informed. For the last 6 years the service has phenomenal. More

Terrible service from Jeffrey and the service department in general. In the last two service appointments for my 2020 NX300 I have brought to their attention that my car has a rattle noise. Probably a defec in general. In the last two service appointments for my 2020 NX300 I have brought to their attention that my car has a rattle noise. Probably a defect on my vehicle that I can totally understand but should be cover under warranty. Both times the service advisor told me they knew what the issue was and they needed to get approval from Lexus to replace the parts and that they would call me back the following week to schedule the repair once they receive the approval. I've been waiting months from the first appointment and 3 weeks from my last service appointment and I haven't heard back. Not even an update. I've been calling every other day to get a status and I have not been able to get one or even speak to the service advisor or the service manager Jose. I don't know how many times the receptionist has told me that they will call me back but they NEVER do. I'm even starting to believe they never submitted anything to Lexus and they are just waiting until I decide to forget it and stop calling. When I got my Lexus at Lexus of Pembroke Pines I thought the service department was going to be top-notch but this has been nothing but disappointing and a waste of time dealing with them. More

Quick service. Great communication updates via text. Adam in Tech was awesome! He resolved my issue with blue tooth connection. 20 K miles service was prompt. in Tech was awesome! He resolved my issue with blue tooth connection. 20 K miles service was prompt. More

Top rated follow thru by my Service Advisor Jose Amaro. I have been going to him for the last couple of years. Jose has a friendly attitude and carefully listens to my car concerns and is quick to follow t have been going to him for the last couple of years. Jose has a friendly attitude and carefully listens to my car concerns and is quick to follow thru and get back with me on the resolution. More

came in with appointment to get my car for tire rotation and wheel balancing. it took one day to return my car. i'm not satisfied with the service. and wheel balancing. it took one day to return my car. i'm not satisfied with the service. More

Came in wh/no appointment to get my car serviced.. I was in and out in no time…Will definitely be returning for all my Service needs on my Lexus… Thanks again Guys!! in and out in no time…Will definitely be returning for all my Service needs on my Lexus… Thanks again Guys!! More

Jose took care of me as he always does. He keeps me informed throughout the process and in a timely manner. I am satisfied with the service. informed throughout the process and in a timely manner. I am satisfied with the service. More