Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
July 18, 2021

I love coming to Lexus IS Pembroke Pines they always help me out. Juan Isidro and Rod are awesome I always recommend. They are always looking out for me. More

by Jaf4318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan, Isidro, and Rod
Jul 19, 2021 -

Lexus of Pembroke Pines responded

Your feedback is much appreciated! We are touched by your confidence and are happy to hear Juan and Rod always make sure you're taken care of. Thank you for choosing Lexus of Pembroke Pines and we hope to see you next time!

July 18, 2021

Took my car to the body repair shop due to an accident. It took 6 weeks for the repair to be completed. Don't know why it took so long, my insurance agent said one thing and they said another thing. Bottom More

by POREYES1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramses
Jul 19, 2021 -

Lexus of Pembroke Pines responded

We love to hear that your vehicle looks great after your visit with us at Lexus of Pembroke Pines. Thank you for your patience throughout this process! We wish you safe driving and appreciate your kind words.

July 17, 2021

I’ve been with Lexus for about 7 years now The service I’ve been with Lexus for about 7 years now The service that I get at Lexus I’ve not experienced with other dealerships in the past My service advi More

by barbiepass66
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 19, 2021 -

Lexus of Pembroke Pines responded

Barbie - this review made us smile! Thank you for your kind words and loyal business - we'll be sure to pass your kudos along to Jose for his great work! Take care, and see you again next time! - the Lexus of Pembroke Pines team

July 17, 2021

Not satisfied, car is still shaking. I don’t think the shaving on the rotor was effective can you please seek out another alternative for my car that will be satisfactory for my traveling. Lexus are build More

by miwilda5466
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
Aug 04, 2021 -

Lexus of Pembroke Pines responded

We're sorry to hear that you're still having issues with your vehicle, and we can imagine this must be frustrating. If you're willing, please give me a call so I can look into this for you and see how we can help. I will search for your contact details in the meantime. Best, Osiris Barcelo - Service Manager - (954) 443-2332

July 17, 2021

Professional, timely, excellent price, detail care for the customer and polite attention by the advisor. Will come back and recommend without hesitation. Great experience and price. More

by CASTELAM123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Lexus of Pembroke Pines responded

We are delighted to have earned your continued business and your kind review! Thank you from all of us at Lexus of Pembroke Pines and safe travels until we see you next.

July 17, 2021

My new service advisor for this 60K maintenance did a very poor job. Juan Correa did not even perform the 60k service I asked for. The tires and brakes were changed and I am not sure I even needed them More

by CHRISTIROTTA
Recommend Dealer
No
Employees Worked With
Juan Correa
Aug 04, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you didn't receive the smooth and seamless service experience we expect for our guests. I will be sure to discuss your feedback with the team so we can improve for the future. In the meantime, if there is anything more we can do to make things right for you, please feel free to give me a call directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

July 17, 2021

Very helpful, great job, when I got there they were very friendly and informative . I will recommend it to family and friends , thank you! Very much More

by MARLlll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Jul 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines! We're very glad to hear that our team provided such a standout experience. See you again next time!

July 17, 2021

Andre was great he really helped me out with my suv. Wouldnt go any where else. Thank you Andre for the help again!! Thank you More

by norma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre, Joseph Ayash
Jul 19, 2021 -

Lexus of Pembroke Pines responded

Norma - thank you for reviewing Lexus of Pembroke Pines! We're glad we could make your recent visit such a great one. Safe travels in your SUV, and see you again next time!

July 17, 2021

Why have a service advisor when you never meet them? Mine never even let me know my car was ready. I also got into my car to have oil/geese in several areas. That is not fun to deal with when your leaving. More

by smithrmichelle1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose
Aug 02, 2021 -

Lexus of Pembroke Pines responded

We're very sorry to hear your vehicle didn't meet your expectations for cleanliness upon pickup, and we can understand your frustration. We will share this feedback with our service team so they are aware, but we'd also like to make this right however possible. Please give me a call if you'd like to discuss this together - I'm eager to address your concerns. Best, Osiris Barcelo - Service Manager - (954) 443-2332

July 17, 2021

Service took a bit longer than I expected but the prices were very reasonable. My service advisor was wonderful as usual. Too many questions asked on this questionnaire More

by PARIS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Jul 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your time and business. We value your feedback and we hope to have the opportunity to work with you again at Lexus of Pembroke Pines. Have a wonderful day!

...
533
...