Lexus of Pembroke Pines - Service Center

There wasn’t a lot of service employees. So the wait for someone to sign you in was over 10 mi. Also they forgot to vacuum and wash my car. someone to sign you in was over 10 mi. Also they forgot to vacuum and wash my car. More

They made the service very seamless. Great service. Managed the scheduled service and recall perfectly. Would definitely recommend the dealer to my family and friends. Managed the scheduled service and recall perfectly. Would definitely recommend the dealer to my family and friends. More

I had my car in for service. For the past several years, Jeremy was my service advisor, and I always had exceptional knowledgeable service. However, this time, Juan was my advisor, and I left disappointed Jeremy was my service advisor, and I always had exceptional knowledgeable service. However, this time, Juan was my advisor, and I left disappointed with the service. He was very distracted and inattentive when listening to my service needs, and did not seem to understand auto maintenance well enough to understand the issues I was sharing. Additionally, he kept getting distracted such that he could not recall what I had just said and I had to start over 3 times to repeat the same information. Additionally, he was not familiar with the Lexus recommended maintenance for the mileage on my car. He did not seem interested in understanding my service issues or in trying to ensure they would be addressed. In the future I will request not to have Juan as a service advisor. More

I would appreciate if someone would have offered to give me a ride back since they were not able to give a loaner. Or at least pick me up once the service was done. me a ride back since they were not able to give a loaner. Or at least pick me up once the service was done. More

My service consultant Isidro was amazing as usual. He’s the main reason why I go out of my way to take my vehicles there. the main reason why I go out of my way to take my vehicles there. More

Melissa was great and got my car in and out of there in the time stated. Very pleased with the efficiency and recommend this service department. the time stated. Very pleased with the efficiency and recommend this service department. More

I have been get cars for Lexus of Pembroke Pines for I have been get cars for Lexus of Pembroke Pines for over 18 years, As always excellent service, the workers is what have me going back I have been get cars for Lexus of Pembroke Pines for over 18 years, As always excellent service, the workers is what have me going back More

The staff and drivers are always wonderful! I have 0 complaints!! This is one of the main reasons I continue to drive Lexus and refer all of my friends. complaints!! This is one of the main reasons I continue to drive Lexus and refer all of my friends. More

Way to long a wait for very little service. I’m glad that I don’t have to come back for any more service!! Good try I don’t have to come back for any more service!! Good try More

Dealer call me to pick up car and let me wait for 30' minutes when i come and staff at cashier talked with me about 'I dont k ơ why they call you when car still work abd dont come out yet " . It make me minutes when i come and staff at cashier talked with me about 'I dont k ơ why they call you when car still work abd dont come out yet " . It make me to fell dissappointed a lot . More