Lexus of Pembroke Pines - Service Center

Great service. Rodney helped me choose only the necessary maintenance for my vehicle, nothing more. I plan to bring my car back to this dealer maintenance for my vehicle, nothing more. I plan to bring my car back to this dealer More

Service was fine, no complains. It met.my Service was fine, no complains. It met.my expecting. Price was fine. Car was cleaned, that service is not done in other dealers. Advisor was ver Service was fine, no complains. It met.my expecting. Price was fine. Car was cleaned, that service is not done in other dealers. Advisor was very professional. More

Dealership has always been always well organized. The highlight "the friendly staff" The wait has been long lately but is not due to the staff is just the nature of the current circumstances (Covid) highlight "the friendly staff" The wait has been long lately but is not due to the staff is just the nature of the current circumstances (Covid) Just with a little patience and a war coffee is easy bearable. Great Job in this Dealership !! More

This place was busy but efficient. I enjoy less noise, but they didn't make me wait long. Will continue to use this dealership. Thanks but they didn't make me wait long. Will continue to use this dealership. Thanks More

Just want to say a few words of praise for the wonderful attention I was given by Rod fuller who took good care of me ( and my 2005 Lexus SC430). i don't know the name of the person in service who did the j attention I was given by Rod fuller who took good care of me ( and my 2005 Lexus SC430). i don't know the name of the person in service who did the job, but a thank you to him too. More

I always have a great experience with the Lexus I always have a great experience with the Lexus dealership. Everyone does such a good job and provide excellent customer service. It is a pleasure t I always have a great experience with the Lexus dealership. Everyone does such a good job and provide excellent customer service. It is a pleasure to do business with such a wonderful dealership. I am very happy with my NX 300. More

The service representative was not focused. Did not pay attention gave a an estimate of $51 +$189 total $240 but charged me $307.xx. For EXACT SAME work JM Lexus told me total $199. attention gave a an estimate of $51 +$189 total $240 but charged me $307.xx. For EXACT SAME work JM Lexus told me total $199. More

I went to Lexus of Pembroke Pines service department because I had a ligh sign in my board indicated one tire has a problem the person at service line gave a yellow ticket and in about fifteen minutes I because I had a ligh sign in my board indicated one tire has a problem the person at service line gave a yellow ticket and in about fifteen minutes Isidro García who was the service salesman that approached me that day told me that may be I have to change for a new tire after I wait for about an hour and fifteen minutes he called me again to his office and saying that I need a new tire with a value of 214 dollars I was concern and made the decision to leave the agency to somewhere else I drove my car to good year close to my house and they repair my flat tire for only 29.99 and I asked if the tire was okay and they said that no problem and fixed . I am glad that I made the right decision to leave Lexus of Pembroke Pines service department because was very unfair that they tried to charge me with 200 for a tire that was only 29.99 for a repair . In my opinion that was very unfair to a loyal customer because I was in service since I bought my vehicle a Lexus ES 2019 . Very unsatisfied shame of you Lexus of Pembroke Pines More

It was nice and quick! Everyone was very friendly and I got a car wash as well which was an extra bonus! Only went for maintenance since nothing was wrong with the car, of course got a car wash as well which was an extra bonus! Only went for maintenance since nothing was wrong with the car, of course More

Very disappointing. Day 1 - Went in because brake lights stayed on water leaked from my visor. I stressed I was very concerned about a leak from sunroof as water may be affecting electrical systems. On call stayed on water leaked from my visor. I stressed I was very concerned about a leak from sunroof as water may be affecting electrical systems. On call back was told brake light switch was $200, my engine light was on and I needed O2 sensors replaced for $910, BUT they could not find the source of the leak. I insisted they find source of leak before I approved anything. Day 2 - They found that the "sunroof was clogged" and would unclog it for $180 but there was a lot of water under the carpet and possibly mold, and since fixing that issue was expensive, they recommended I go through insurance. I approved unclogging of sunroof and replacing brake light switch only. Day 3 - no call - I called at 5 pm - was told there was an issue they could not figure out but since rep was off the next day - I would not hear anything until Day 5. Day 5 - I called around noon and brake light switch and sunroof drain hose were fixed for $519 and there was no indication of any other issues. To review, if I took all their suggestions I would have taken my car back with no leak being fixed and would be out $910 for O2 sensors that did not need replacing (and who knows how much to lift up the carpet and clear out the water that had accumulated underneath, which I handled with no problem.) In addition, communication with the rep was frustrating. He was unclear and/or too busy or unaware of what was really going on with my car. I do not recommend going there - poorly managed, poorly trained staff, and certainly not a customer service orientation - just the quick fix that will get you spending the most. More