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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,189 Reviews

8,189 Reviews of Lexus of Pembroke Pines - Service Center

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June 19, 2021

It has been a continuing pleasure doing business for almost 20 years and leasing 8 new cars with Lexus of Pembroke Pines. I’ve enjoyed the buying experiences and bringing the car in for service. More

by stringmancurt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Steigele
Jun 21, 2021 -

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines appreciate your review. It means a lot that our service stands out to you and we are thankful for your continued confidence in the team. We look forward to working with you again in the future and hope you have a wonderful day. Take care!

June 19, 2021

Our service advisor Jeffrey was very kind and got me out quickly. He kept in touch with us and told us immediately when the car was ready to be picked up. I have nothing but good things to say about him. Th More

by MARIAJIMENEZ097
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffrey in service
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Maria, thank you for taking the time to leave us a review! It was our pleasure to assist you, and we will certainly let Jeffrey know that you appreciate his help. We do also apologize for the delay, and we will work to improve our speed and communication going forward. If there is anything more we can do to assist you, please don't hesitate to come back and see us again!

June 19, 2021

The associates were very courteous and prompt on the service appointment. I had Jose who attended to my vehicle maintenance need. Jose explained every detail of the service needed on my vehicle, very h More

by elemarsan1948
Recommend Dealer
Yes
Employees Worked With
Khalid Dahir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines to get the job done. It is great to see that Jose was so helpful during your visit and we look forward to taking care of you the next time you bring your vehicle in for service!

June 19, 2021

Excellent customer service! My advisor Jose was helpful and kind. I’m was satisfied with my service. I am happy that I got my oil change here. Thank you! More

by evelyn.gutierrez40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Evelyn - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Jose and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

June 18, 2021

We had service done on our NX 200 and everything was great. Everything was explained to us so we could make an informed decision. Thanks to Andre for his professionalism. More

by Marcand1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Thanks for the kudos. Providing an informative service experience for our guests is our goal, so we are happy to hear Andre was able to assist with your Lexus NX 200 successfully. All of us at Lexus of Pembroke Pines appreciate having you as a customer and hope to see you next time. Safe travels!

June 18, 2021

Excellent👌! On Wednesday morning June 16 Rodney the service advisor displayed great customer service. Unable to wait for my car because I had to go to work, Rodney understood my situation has requested More

by GADMA08
Recommend Dealer
Yes
Employees Worked With
Rodney Service Advisor
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Your review fills us with pride! We're happy to hear Rodney and the rest of our team were able to serve you and demonstrate our commitment to great service. Thank you for trusting Lexus of Pembroke Pines to take care of your vehicle. We hope to see you next time. Safe travels!

June 18, 2021

Quality service in a timely manner. Excellent customer Quality service in a timely manner. Excellent customer service. Efficient representatives that communicate effectively to get your service done and More

by quandarowells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Jun 18, 2021 -

Lexus of Pembroke Pines responded

Customer service is what we pride ourselves on and it's reassuring to hear when it makes an impact. Glad you appreciated the car wash and thanks again for coming on in to Lexus of Pembroke Pines.

June 18, 2021

Everything went well from the beginning, Juan took care of everything a loaner was given to me and beforre 1:00 pm my car was sparkle clean and ready, also I had an issue pairing my new phone and also this More

by jlalsina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Jun 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for the outstanding review! We're delighted to hear you've had such positive service experiences with us, and we appreciate you doing business with the Lexus of Pembroke Pines team. Safe travels and come back soon!

June 17, 2021

Very professional and courteous. Got me in and out very quickly. My only critique would be that the facilities looked a bit run down needs some modernizing More

by MARYMONCADA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose
Jun 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback, Mary! We are always looking for ways to improve the customer experience, and we appreciate you taking the time to share. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

June 17, 2021

Jose was helpful as he always is. Very professional and accommodating. Jose’s professionalism helps to make the service process easy and his communication always you to be informed through each phase of t More

by Jrw724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in Jose! We are thrilled that he always takes such great care of you and makes you a happy Lexus of Pembroke Pines customer. See you next time!

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