Lexus of Pembroke Pines - Service Center

I have a long-standing relationship with this dealership. I have found them to be very helpful and attentive to my concerns regarding my auto. My service advisor, Jeffery Hernandez, was very knowledgeable a I have found them to be very helpful and attentive to my concerns regarding my auto. My service advisor, Jeffery Hernandez, was very knowledgeable and provided me with relevant information as well as great service. More

John Steigele is great to work with in the service department at Lexus of Pembroke Pines. He has consistently provided great service when I visit for service. department at Lexus of Pembroke Pines. He has consistently provided great service when I visit for service. More

Every person I have had the pleasure of interacting with in the service department have been friendly, professional and extremely courteous both on the phone and in person. in the service department have been friendly, professional and extremely courteous both on the phone and in person. More

While giving car I was told that service advisor will meet me and talk to me I waited 1.5 hours in wait aream no one contacted, i went to meet advisor there was somne he was talking and told me to wait I meet me and talk to me I waited 1.5 hours in wait aream no one contacted, i went to meet advisor there was somne he was talking and told me to wait I stood outside foe 10-15 mins but doesn’t have courtsey ti check whats my concern More

Awesome experience with Mr. Garcia. He was very thorough with his explanations about the service I was going to receive. His customer service was excellent. with his explanations about the service I was going to receive. His customer service was excellent. More

Andre did not seem concerned with the scratches on my hood. He told me to take my vehicle over to the body shop. I would have hope he showed more interest. hood. He told me to take my vehicle over to the body shop. I would have hope he showed more interest. More

Had to wait 45 minutes to see my service rep. Also had me down for service I just had a week ago. Problem was a battery update that was missed on the 10,000 mile service. down for service I just had a week ago. Problem was a battery update that was missed on the 10,000 mile service. More

Worst service I ever experienced at Lexus, came in for first 5000 mileage service, waited over 4 hours for service to be completed and when I finally got the car back it had 48 psi in each tire? first 5000 mileage service, waited over 4 hours for service to be completed and when I finally got the car back it had 48 psi in each tire? More

I received great service from the department. My representative, José Amaro, always finds the best way to save time and money. He is very honest in relation to the services that my vehicle needs. representative, José Amaro, always finds the best way to save time and money. He is very honest in relation to the services that my vehicle needs. More

Terrible experience, from the beginning I notice the main entrance was over booked and were many cars in line regardless I have an appointment, took about 15 minutes to someone to come and greet me, was not entrance was over booked and were many cars in line regardless I have an appointment, took about 15 minutes to someone to come and greet me, was not video or checklist done by the attendant and no safety guidelines implemented. After an inspection when the job was completed )wait time about 4 hours) I notice some of the thing what they suppose "to do" were not done by the tech. when I address this concerns with the service manager - Jose Camara he show no sympathy or care for my concerns. Regardless are minor things like top up fluids and return a car with out oil spills on the car's engine bay and finger prints all over is not right to return a car in this condition and no to do anything about it at the end the manager did no do anything regardless I show him the fluids were not done and the condition of the car. More