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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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May 30, 2021

I have been using this dealership for twenty years I am driving my third Lexus everyone is very friendly, accommodating and knowledgeable. I will probably lease another car from them next year More

by WALT682
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre Rust service writer
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

May 29, 2021

excellent, I have purchased 3 Lexus 350ES from this Dealership! Have Loved everyone of them! My 2013 is still used by my Granddaughter. Have loved the service Dept and Sales. My first car bought More

by GREENIESJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for being a great Lexus of Pembroke Pines customer! We are so happy that you've had positive experiences with both our sales and service teams and appreciate you supporting us with a wonderful review. Safe travels to you and your family!

May 29, 2021

Service consultant Andre Rust very pleasant and professional kept me informed as car was being serviced. This was my first time with Andre but will ask for him again. More

by BGL0611
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jun 01, 2021 -

Lexus of Pembroke Pines responded

We appreciate the great review! Hearing that Andre delivered such a seamless experience made our day. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

May 29, 2021

It was a wonderful experience there, the people there is so kind, I am very excited about my new car, hopefully I can do more business with you guys, thanks More

by PILIBELTRAN76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 01, 2021 -

Lexus of Pembroke Pines responded

It's our pleasure to assist you and we are thrilled to hear that you're a happy customer. Thank you so much for shopping at Lexus of Pembroke Pines! We wish you safe driving and look forward to working together in the future.

May 29, 2021

Andre was rude and had a very bad attitude towards me. He was Not a friendly rep that you would want to work with. I will be sure to not use him again. More

by ALEXA.ARRASATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre
Jun 15, 2021 -

Lexus of Pembroke Pines responded

Alexa - I'm very sorry that you didn't enjoy your recent visit. We expect all of our team members to deliver five-star service and will use this as a training opportunity. If you would like to share further details of what happened here, I'm available to take your call. Thank you for your feedback, Lynn Gonzales - Customer Relations Manager - 954-945-8581

May 29, 2021

Great job service was good I love the service here I will send people there and up my new Thurk and got new car it good More

by PAMELAWHITE210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Pamela! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

May 29, 2021

We have been leasing the Lexus 350 at Lexus of Pembroke Pines for years. They provide excellent services. We leased our cars from Richard Monivis. John Steigel is our service advisor. More

by EUGENEWISEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigel and Richard Monivis
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Eugene, we are so grateful for your years of business! It is terrific to hear that you are always so well taken care of by Richard, John, and the team. Thank you from all of us at Lexus of Pembroke Pines and safe travels until we see you next!

May 29, 2021

John Steigle, as always, was courteous & expedient. He is always willing to do the most he can to be helpful. John is a definite asset for Lexus of Pembroke Pines. More

by 82NIECY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Steigle
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thanks for leaving us a review! It made our day to see that John continues to impress you during your visits to Lexus of Pembroke Pines!

May 29, 2021

Rodney as always, was courteous & expedient. He is always willing to do the most he can to be helpful. John is a definite asset for Lexus of Pembroke Pines. More

by ARTHURSANDS323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing Lexus of Pembroke Pines and for giving a shout-out to Rodney & John. It was a pleasure to have your business!

May 29, 2021

Always a pleasure to deal with Jeremy Rivera. Always helpful and always positive. Glad to have been associated with him for the past four plus years. More

by BB62RICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

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