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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,207 Reviews

8,207 Reviews of Lexus of Pembroke Pines - Service Center

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June 17, 2021

Jose was helpful as he always is. Very professional and accommodating. Jose’s professionalism helps to make the service process easy and his communication always you to be informed through each phase of t More

by Jrw724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in Jose! We are thrilled that he always takes such great care of you and makes you a happy Lexus of Pembroke Pines customer. See you next time!

June 16, 2021

Terrible. Input wrong information and service does not compare to JM Lexus. Will drive further to not deal with this terrible service. Avoid here if possible! Thi sis not an employee problem as much as More

by SUPFTL
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Lexus of Pembroke Pines responded

We're sincerely sorry to hear your recent service visit was less-than-satisfying. We always strive to deliver an excellent experience to our guests and would love to learn more about what occurred here so we can improve going forward. If you are willing, would you please give me a call? I am eager to address this and prevent a similar situation from arising down the road. Best, Osiris Barcelo - Service Manager - (954) 443-2332

June 16, 2021

Waited 30 minutes with an appointment. If I would not ask an advisor it would have been longer. The service advisor helpful attitude stopped me frm leaving More

by alanbedwards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 01, 2021 -

Lexus of Pembroke Pines responded

Alan - I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our communication practices in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

Jul 01, 2021 -

alanbedwards responded

Thank you for your response. The service representative I asked about the wait could have not been more helpful.

June 16, 2021

I'm a new lexus owner and Jeff Hernandez in service was patient and answered every question I had. From the type of gas, warranty, mileage etc More

by TRECIA305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Jeff went the extra mile to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

June 16, 2021

In and out as promised. This was my first visit to this dealership, unplanned. Needed new wiper blades. I will definitely start bringing both of my Lexus vehicles here More

by Tiffani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Hi Tiffani - thank you for your business! Please keep us here at Lexus of Pembroke Pines top of mind for any of your Lexus needs. We are here and happy to assist.

June 16, 2021

Jose A. Great service advisor, straight forward and honest. Got me in and out within a reasonable time. Kept me updated with what's going on with my vehicle. More

by tonyp.photos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose A
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thanks for the kudos! In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to hear you had a great service visit with Jose. We will be sure to let him know you appreciated the help. Safe travels!

June 16, 2021

Nicholas is an excellent Salesman. He was patient and extremely knowledgeable about the products. He assisted me in my first service which made it smooth More

by TURCOTTE08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great feedback! We are delighted you had a great car-buying experience with us. Nicholas is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at Lexus of Pembroke Pines!

June 16, 2021

Fast and efficient! Very professional atmosphere. They are very helpful and informative. Got the job done. I'm very satisfied with the service. GREAT JOB! More

by GARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Jun 17, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting our team to get the job done right! We are grateful for your business and your thoughtful feedback, and we hope to welcome you back to Lexus of Pembroke Pines in the future!

June 16, 2021

Jeffery is amazing!!! But when it comes to car washes it’s very unfortunate that they don’t do a good job or provide the service still. Banko is such a great person to deal with overall, 5 stars More

by pcuartas777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We're glad you had a positive service visit and are sorry we let you down with regards to your vehicle's cleanliness. We will share this feedback internally to verify we're doing all we can to care for our guests. If there's anything else you'd like to discuss, don't hesitate to get in touch. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

June 16, 2021

Isidro Garcia is one of the best service technicians I've had. Unfortunately, he was not involved in this one. It was a replacement of a cracked windshield that became a fuel pump replacement, about which More

by GORSUCHJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Jul 09, 2021 -

Lexus of Pembroke Pines responded

This feedback is extremely concerning to read, as customer safety is our top priority. We strive to deliver efficient and knowledgeable service, and I sincerely apologize for any trouble you have had with your windshield. I would appreciate the chance to speak with you so I can better understand what happened here. I will not be able to gather your contact information from this review, so please feel free to give me a call at your earliest convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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