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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,169 Reviews
Call Service Center (954) 443-2020

8,169 Reviews of Lexus of Pembroke Pines - Service Center

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December 09, 2024

The girl attended me was not informative. Communication to clients is only by text about what needs to be done but no explanation at all. .she also did not introduce herself. More

by angjoji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz
Report | Print
December 09, 2024

Jeff Hernandez was great help and I the service was fast and efficient. Excellent service More

by jrlopezchacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Report | Print
Dec 10, 2024 -

Lexus of Pembroke Pines responded

We are glad to hear that Jeff provided excellent service. Thanks for choosing Lexus of Pembroke Pines!

December 08, 2024

great costumer services , my sales person a. k.a ( Chapo) was an incredible sales person , communicative , professional, concrete and efficient in all kind of concern we have as costumers, I wil More

by JLYANKEE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigel Guiterrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus of Pembroke Pines responded

Thank you for recommending our team and sharing your positive experience at Lexus of Pembroke Pines! We're delighted to hear that he provided exceptional service. Enjoy your new ride!

December 08, 2024

The great “Bernie” always make dealing with this dealership, a pleasure. He’s very personable and a good man to send right out to point of sale in and he is very nice guy. Makes a difference! Kudos! More

by JOE@JOEBEES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback, Joe! We're delighted to hear that Bernie made your experience at Lexus of Pembroke Pines enjoyable. We appreciate your kind words and look forward to serving you again next time! Drive safely!

December 08, 2024

Great Dealership. Great Service Department. Great team of professionals always willing to accommodate client. Definitely recommend. More

by albom99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zulimar Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for recommending Lexus of Pembroke Pines! We're delighted to hear that our team provided accommodating service. We appreciate your support and look forward to serving you again in the future!

December 08, 2024

Tony is always great to work with. Straight forward and responsive. He managed my expectations and ensured my car was done by the time he said it would be. More

by Roxana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Marquez
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Dec 10, 2024 -

Lexus of Pembroke Pines responded

Roxana, we're delighted to hear that Tony provided you with such a straightforward and responsive experience at Lexus of Pembroke Pines. Thank you for sharing your positive feedback!

December 07, 2024

I wasn’t helped enough. Not happy with the help or knowledge. I was trying to get a lease More

by ERICAMAMASITA
Recommend Dealer
No
Employees Worked With
Don’t see both salesman
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Jan 02, 2025 -

Lexus of Pembroke Pines responded

Thanks for reaching out to us. We work hard to provide each of our clients with the best experience, but it sounds like we really let you down. If you are willing, we would like to try and turn your experience around. When you have a chance, please reach out and we will do our best to make things right. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 07, 2024

Great service always. Always pleased with each visit. Jeremy was awesome. I will definitely be back. More

by c.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus of Pembroke Pines responded

Thank you for this stellar review of Jeremy and Lexus of Pembroke Pines! Have a lovely day!

December 06, 2024

Jeff did a wonderful job, helping me to understand the work and the time this would be done. Everything was right on the target. More

by jggarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Report | Print
Dec 06, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Jeff provided such excellent service at Lexus of Pembroke Pines! It's great to know everything was on target and met your expectations. Thank you for sharing your experience with us!

December 06, 2024

Andre was very helpful and informative during my service. I would definitely like to have Andre again as a service agent! More

by BRYANAPIERRE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Lexus of Pembroke Pines responded

Bryan, we're delighted to hear that Andre provided you with such helpful service at Lexus of Pembroke Pines. We'll be sure to pass along your kind words and look forward to assisting you again in the future!

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