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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,118 Reviews

8,118 Reviews of Lexus of Pembroke Pines - Service Center

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April 24, 2021

The service was fast, efficient, friendly and complete! John and his team made the service experience a pleasure not another chore. Thank you so much More

by FSHABSELS
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stiegel
Apr 26, 2021 -

Lexus of Pembroke Pines responded

We are delighted that John and the team made you such a happy customer! Thank you for your trust in our work here at Lexus of Pembroke Pines. We look forward to assisting you next time!

April 24, 2021

3 days until I got my car back for service on multiple recall. Car was returned with some superficial scuffs and dirt. Luckily they were not scratches. Otherwise great service. Jose is very helpful/patien More

by aliguoriart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out. I'm happy to hear that Jose provided helpful service, but I apologize for the way your vehicle was returned to you. We have high standards for our customers so I will share your feedback with my team. If there is anything that I can do to assist you, please give me a call. Osiris Barcelo - Service Manager - (954) 443-2332

April 24, 2021

bad service i was waiting 3 hours so bad service nobody bad service i was waiting 3 hours so bad service nobody told me that the car was ready that was unfair, thanks for your bad service More

by ineidis0831
Recommend Dealer
No
Employees Worked With
jefry
May 10, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We do strive for efficient and accommodating service here, and I sincerely apologize for the delay. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 24, 2021

John provided excellent service as usual! He was very friendly, answered all of my questions and made me feel very comfortable in the loaner provided. More

by lisadawnmaloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in service department
Apr 26, 2021 -

Lexus of Pembroke Pines responded

Lisa, thank you for taking the time to leave us a review! We couldn't be happier to hear that John took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 23, 2021

Very professional and happy with service provided My Very professional and happy with service provided My service advisor Jeremy was very helpful and advised everything that was going on with my car, More

by delarosaoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Lexus of Pembroke Pines responded

We appreciate your review and are so glad to hear that you received professional service from Jeremy and our Lexus of Pembroke Pines team. Thank you so much for trusting us with your vehicle! We hope that you enjoy your weekend.

April 23, 2021

Service is quick. Staff is very knowledgeable and friendly and a loaner is always offered if car maintenance is over a certain period of time. It’s always a pleasure working with Andre! More

by karynledford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre (car maintenance/oil change)
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Andre and the team means a lot to us! We are happy to have you as a customer and we look forward to seeing you next time at Lexus of Pembroke Pines. Thank you!

April 23, 2021

Quality Quality Quality Excellent Service Great People Quality Quality Quality Excellent Service Great People Clean Environment You do not have the person who helped me with the service call His na More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastin ?
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Richard, thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Sebastian and our team know that you appreciate their help. We look forward to your next visit!

April 23, 2021

I waited 20 minutes for my service rep before I asked for someone else to help me. I got a text when my car was ready. Never talked to the service rep again. Then I waited 20 minutes after I gave my paper More

by JULIEWEBSTER100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff was my original service rep. Got someone else.
May 13, 2021 -

Lexus of Pembroke Pines responded

We try to provide prompt and professional service and I'm very sorry to hear about your frustrating experience. I'd like to see how I can make things right, please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 23, 2021

Excellent from start to finish, my GX 460 was clean at the end and all repairs was well performed and they check for recalls for me Thanks Leopoldo More

by Leopoldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Leopoldo - Thank you for choosing Lexus of Pembroke Pines for your Lexus GX 460's repairs! We are so happy to hear that you're satisfied with our work and service. If any future issues should arise, we will be here to help.

April 23, 2021

Always friendly service from Jeff! Glad he’s back! Very accommodating on getting service done ASAP especially without getting a loaner car. Great service Jeff! More

by MACASAS369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 23, 2021 -

Lexus of Pembroke Pines responded

This review made our day! We appreciate your confidence in Jeff to get the job done and are proud to have earned your support. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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