Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,199 Reviews

8,199 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
April 24, 2021

bad service i was waiting 3 hours so bad service nobody bad service i was waiting 3 hours so bad service nobody told me that the car was ready that was unfair, thanks for your bad service More

by ineidis0831
Recommend Dealer
No
Employees Worked With
jefry
May 10, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We do strive for efficient and accommodating service here, and I sincerely apologize for the delay. I would be more than willing to speak with you directly about what happened and see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 24, 2021

John provided excellent service as usual! He was very friendly, answered all of my questions and made me feel very comfortable in the loaner provided. More

by lisadawnmaloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in service department
Apr 26, 2021 -

Lexus of Pembroke Pines responded

Lisa, thank you for taking the time to leave us a review! We couldn't be happier to hear that John took good care of you here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

April 24, 2021

I continue to do business with Lexus of Pembroke Pines, because of John Steigle my Service Advisor, Jose the Service Manager, Lourdes the Customer Relations Manager and Frank Marsala. More

by VINCENT_RED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Lexus of Pembroke Pines responded

Vincent, thank you for taking the time to leave us a review and mention so many of our great team members! John, Jose, Lourdes, and Frank are all excellent members of our staff at Lexus of Pembroke Pines, and we will certainly let them know that you appreciate their help. We look forward to your next visit!

April 24, 2021

3 days until I got my car back for service on multiple recall. Car was returned with some superficial scuffs and dirt. Luckily they were not scratches. Otherwise great service. Jose is very helpful/patien More

by aliguoriart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out. I'm happy to hear that Jose provided helpful service, but I apologize for the way your vehicle was returned to you. We have high standards for our customers so I will share your feedback with my team. If there is anything that I can do to assist you, please give me a call. Osiris Barcelo - Service Manager - (954) 443-2332

April 24, 2021

The service was fast, efficient, friendly and complete! John and his team made the service experience a pleasure not another chore. Thank you so much More

by FSHABSELS
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Stiegel
Apr 26, 2021 -

Lexus of Pembroke Pines responded

We are delighted that John and the team made you such a happy customer! Thank you for your trust in our work here at Lexus of Pembroke Pines. We look forward to assisting you next time!

April 23, 2021

Always friendly and trustworthy service from Isidro and Sabastian. Excellent hours of operation and communication. It would be nice to have more loaner vehicles available for customers. More

by Jhenrygp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro & Sabastian
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Thanks for your continued support of Lexus of Pembroke Pines!

April 23, 2021

Was told rear brake pads are completely worn out and it’s metal to metal but that was not true. They still have sufficient material. More

by pande_sat
Recommend Dealer
No
Employees Worked With
Rod
May 13, 2021 -

Lexus of Pembroke Pines responded

I'm concerned to hear the diagnosis of your vehicle was not satisfactory. Would you be willing to give me a call on my direct line so I can look into our technician's findings? I look forward to helping resolve this. Thanks, Osiris Barcelo - Service Manager - (954) 443-2332

May 13, 2021 -

pande_sat responded

Hello Osiris. I called and was told you stepped away so have shared my mobile number with the receptionist. Please send me your email or mobile number and I’ll attach a picture of the old brake pads so you can see for yourself the exaggerated diagnosis of metal to metal when there is sufficient amount of material left on the brake pads. Seems like a scare tactic to get customers to spend on unneeded repairs.

Jun 01, 2021 -

Lexus of Pembroke Pines responded

Please feel free to reach me at obarcelo@czag.net. I appreciate the additional information.

Jun 01, 2021 -

pande_sat responded

I don’t understand this total negligence of customer issues. I called and I have provided details in multiple emails. Don’t know what else you need from me. I was expecting you to research this with your department and ensure that this blatant lying approach to get customers to spend on repairs is not repeated. This is ridiculous and doesn’t look like Lexus takes this customer abuse seriously at all.

April 23, 2021

Always friendly service from Jeff! Glad he’s back! Very accommodating on getting service done ASAP especially without getting a loaner car. Great service Jeff! More

by MACASAS369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 23, 2021 -

Lexus of Pembroke Pines responded

This review made our day! We appreciate your confidence in Jeff to get the job done and are proud to have earned your support. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

April 23, 2021

Excellent experience as always! Amazing service, great staff, had me in and out of there in no time. Jose was my Rep and he is always friendly and knowledgable. Keep it up! More

by diana2314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Diana - Thank you for taking the time to review us! We strive to deliver friendly and efficient service, and it is great to hear that this was reflected in your time working with Jose. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

April 23, 2021

Excellent from start to finish, my GX 460 was clean at the end and all repairs was well performed and they check for recalls for me Thanks Leopoldo More

by Leopoldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Apr 23, 2021 -

Lexus of Pembroke Pines responded

Leopoldo - Thank you for choosing Lexus of Pembroke Pines for your Lexus GX 460's repairs! We are so happy to hear that you're satisfied with our work and service. If any future issues should arise, we will be here to help.

...
575
...