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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,515 Reviews

8,515 Reviews of Lexus of Pembroke Pines - Service Center

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May 19, 2021

Awesome service... Service adviser Jeremy is knowledgeable, kind and professional! Always makes my visit to the service center easy, and I’m out in no time! More

by SAMANTHA.D.INFANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Lexus of Pembroke Pines responded

Samantha, your kind words about Jeremy and the team are greatly appreciated! Thank you for choosing Lexus of Pembroke Pines and for taking the time to share your experience. We hope to see you again!

May 19, 2021

I need a courtesy loaner vehicle and my advisor Jeffery Hernandez told me is not available. He told me I need booking at the moment I made the appointment for service. But nobody told that when I did! Addi More

by juancarlo Castillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Lexus of Pembroke Pines responded

I'm so sorry that you weren't satisfied with your recent visit. We should have been more communicative regarding the loaner process and I apologize for any confusion. I appreciate you bringing this issue to my attention so that we can deliver a five-star experience next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 19, 2021

Always a great experience- seamless service from start to finish- Jeremy Rivera is always a true professional- knowledgeable, friendly and efficient – I would recommend him to anyone! More

by PLaBruto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for continuing to choose Lexus of Pembroke Pines for your service needs. It is gratifying to know that you are always so well taken care of by Jeremy and the team. Safe travels until we see you next!

May 19, 2021

My service advisor is the best a professional super helpful explaining all that is needed makes sure that the car is properly done a great asset to your company More

by GARA1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
May 19, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the excellent feedback about our service department! We are delighted to hear that you can depend on our Lexus of Pembroke Pines team to keep you driving safely. Enjoy your day!

May 19, 2021

My rep, John Steiglele is excellent in every facet to make sure our two cars are always up to date and kept in great condition. He has been servicing our 2011 and 2015 Lexus since purchasing them new More

by carygonzalezrealtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
May 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued support of Lexus of Pembroke Pines! We are thrilled to hear you trust John and our team with your business. It is our number one priority to make sure every customer is well taken care of. We hope to see you next time. Have a great day!

May 19, 2021

Excellent service from the entire team.Did a wonderful Excellent service from the entire team. Did a wonderful job. The work was finished as promised. I would recommend this dealer to anyone I know. More

by AVELEZ99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

May 19, 2021

Loved the professionalism and service. Always kept me informed while the car was repaired on the collision department. I would recommend their department for repairs any time. More

by mriveralopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne was great!
May 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver a seamless and communicative service experience for our guests, and it is excellent to hear that this was reflected in your time working with us. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 19, 2021

I choose Lexus of Pembroke Pines , been a client for 15 years, best dealer in south Florida, great costumer service very professional and helpful., Thanks More

by CARMENJPMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust / Alexander Guevara
May 19, 2021 -

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines appreciate your continued confidence in our team to get the job done. We are grateful to have earned your business and hope to see you next time. Have a great day!

May 18, 2021

My customer service representative was excellent. Isidro is very professional and courteous. He always values my time and clearly explains everything. I always recommend him. More

by Jose Millares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
May 18, 2021 -

Lexus of Pembroke Pines responded

Jose, your experience is important to us and it is gratifying to hear that you were so well taken care of by Isidro and the team. Thank you for choosing Lexus of Pembroke Pines and for taking the time to leave us a great review. Safe travels until we see you next!

May 18, 2021

Welcome staff and rep Sebastian was kind, courteous and knowledgeable. I was satisfied other than my car looking dirtier then when I brought it in. More

by SHANNON.SCHWARZ0926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
May 20, 2021 -

Lexus of Pembroke Pines responded

Shannon, we appreciate your feedback and are grateful for your business! I apologize that your car wasn't as clean as you'd hoped when you came to retrieve it, and I will be sure to share this message with the service team so they are aware. Thank you for trusting Lexus of Pembroke Pines with your vehicle's care - we're grateful for your business and hope to have the pleasure of working with you again soon. Best, Osiris Barcelo - Service Manager - (954) 443-2332

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