Lexus of Pembroke Pines - Service Center

Our Service Person Isidro Garcia was fabulous. He relieved our concerns and went over what we needed to have worked on and why. He also explained this was under warranty and why it would not cost us. relieved our concerns and went over what we needed to have worked on and why. He also explained this was under warranty and why it would not cost us. More

I wish there was a 0 stars option. Made an appointment for an service/oil change and it still took almost 3 hours. The “service consultant “ stayed in his office with the light off and the door locked. for an service/oil change and it still took almost 3 hours. The “service consultant “ stayed in his office with the light off and the door locked. When we paid for the service we received a paper showing what was good, might need attention and needs immediate attention. No one came to us to explain the items that needed immediate attention even though the were not common items! If it needed “immediate “ attention why would they not come to us to see if we wanted it fixed at that time or try to schedule an appointment in the future! The next day we took our car to get tires and that company said we needed brake pads and rotors. Both were marked good on the sheet Pembroke Pubes Lexus gave us after the service. At the previous service appointment there the brake line of the service sticker was marked as will need attention soon but this past time they were marked as good. So are they even paying attention to what needs to be done? I’m questioning now if they have even been changing the oil? We have had nothing but trouble with this dealership since the very beginning. We will not be back there for any reason. The West Palm Beach Lexus dealership is so much more professional and organized. They will be getting our future business. More

The most amazing experience!!! Juan was my service advisor was outstanding with his customer service! Also Sebastian another service advisor was so amazing! I really appreciate the empathy they had & advisor was outstanding with his customer service! Also Sebastian another service advisor was so amazing! I really appreciate the empathy they had & they were willing to listen to my concerns. I got my car back and shes running like the day I pulled off the lot. I’m so happy & will be back to buy a 5th Lexus! Thank you all for everything More

Excellent service very nice atmosphere very clean had a nice coffe while I wait will be coming back and will recommend friends and family to the dealer nice coffe while I wait will be coming back and will recommend friends and family to the dealer More

It’s always great to come and get everything taken care of in the perfect way. Jeremy was wonderful and took full care of my car! Thank you very much! of in the perfect way. Jeremy was wonderful and took full care of my car! Thank you very much! More

Jeremy is a one of a kind service advisor, you are in and out quick, and he is very knowledgeable, always offering extra services needed. Jose out quick, and he is very knowledgeable, always offering extra services needed. Jose More

Superb customer service provided by every employee who interacted with me directly. The work was done in less time than promised and car was washed. interacted with me directly. The work was done in less time than promised and car was washed. More

Every thing they said they would do they did very professional I have no complaints from the pickup person to the service rep Jeremy Rivera professional I have no complaints from the pickup person to the service rep Jeremy Rivera More

Great service. Process was fast and efficient. Mechanic notes were very helpful. Will recommend Lexus of Pembroke Pines service department to anyone who needs work on their car notes were very helpful. Will recommend Lexus of Pembroke Pines service department to anyone who needs work on their car More

From the time I drove in and handed my keys to the service department. They polite and professional. They were informative on all areas . Thanks service department. They polite and professional. They were informative on all areas . Thanks More