Back

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
March 11, 2021

Excellent work every time. They are always on point when it comes to time estimation as well as quality of work on the car. Thank you all. More

by jespinosa09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a loyal customer! Thank you for your confidence in the service team here at Lexus of Pembroke Pines!

March 11, 2021

No problems at all. Very easy. Staff was helpful and made the experience effortless. First service at Lexus and it will not be my last. More

by tcowheard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

We are so happy to welcome you to the Lexus family! Thank you for giving us your business and five-star review. We look forward to assisting you next time here at Lexus of Pembroke Pines!

March 11, 2021

There is nothing like knowing that if an alert light comes on I know that I can drive up to service and will be treated with courtesy, urgency and my service manager Jose Amaro will be honest and forthr More

by victoriarojas11
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our service team means the world to us, Victoria! It makes our day to hear that Jose took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

March 10, 2021

Terrible. This dealer is ONLY Interested in getting your Private Information and harassing customers with unfulfilling promises. Go somewhere else! And, the service advisors change every month; no follow- More

by CLAUDIOTRUMPET3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Carlo Correa
Mar 25, 2021 -

Lexus of Pembroke Pines responded

This feedback is disappointing to read and I apologize that this has been your experience. I assure you that it is never our intention to inconvenience or mislead our customers and I would like to step in and improve the situation. Would you please consider giving me a call so we can sort things out together? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 10, 2021

I had a great experience, Isidro was our service manager, he was very helpful and delivered the car in the time we had discussed. I was provided a loaner which was also a great help. More

by ROXOSORIO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Mar 10, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have earned your business! It's great to hear that Isidro took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your service needs!

March 10, 2021

Jermery is the best makes sure l receive outstanding services with the best price. I must say that all your staff is very friendly and makes you feel welcome to all your customers no matter what race an More

by Mahalia316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All staff members
Mar 10, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our service team means the absolute world to us, Mahalia! It's wonderful to hear that Jeremy always takes such good care of you and your vehicle. We're so grateful to have you in the Lexus of Pembroke Pines family!

March 10, 2021

Quick and efficient service. Have been coming here for years and the only service department I trust to get the job done. I Highly recommend. More

by simon.dvorkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Simon - Thank you so much for your longtime business and support! We are thrilled that you can depend on our Lexus of Pembroke Pines team to keep you driving safely. Have a great day!

March 10, 2021

I have acquired all of my Lexus automobiles from Lexis of Pembroke Pines. I have their serviced apartment to be welcoming, competent and informative. Thanks More

by JIMBIDDLECOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued support of Lexus of Pembroke Pines! We are proud to have you as a loyal customer and we look forward to seeing you next time. Have a wonderful day!

March 10, 2021

The ladies in the checkout where you pick up car we’re extremely rude, it’s like you are bother as well as the young gentlemen who take car and give you ticket. I drive all the way from Miami, because i h More

by Joanasofia_vega
Recommend Dealer
No
Employees Worked With
Juan Correa
Mar 25, 2021 -

Lexus of Pembroke Pines responded

This certainly doesn't sound like the friendly, attentive service I expect from my team and I would like to apologize that this was your experience. I appreciate you making the trip to work with us and I hope you will give us the opportunity to deliver a more positive visit next time. If there is anything I can do to assist you further, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 10, 2021

The car wash was not what I expected from a Lexus dealership, you guys have to do better than that half wash looking job they did on my car. More

by GREG_HENRY77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Greg - it's hard to see this feedback as we want guests to be confident in the services we offer. I apologize if we left the wrong impression and I will discuss these comments with my team so we can work towards improving. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

...
598
...