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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,515 Reviews

8,515 Reviews of Lexus of Pembroke Pines - Service Center

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May 11, 2021

Excellent customer service! Lexus of Pembroke Pines always provides exceptional care. They are very kind and considerate of my time always helping to get me in & out as soon as possible. Super helpful More

by JACARTILABRADOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your time working with Jeremy. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 11, 2021

I would like to drop off my car and leave right away, rather than wait an additional 20-30 mins for my service adviser to talk with me before I can leave. I don’t understand why we can’t drop off our car More

by bschwerstein0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, John
May 13, 2021 -

Lexus of Pembroke Pines responded

I’m sorry to see that you were not satisfied with your experience. Our team strives to provide as much information for our guests during their visits as well as to make the process seamless. I appreciate your feedback and will pass it along to the right people. If you would like to share anything further, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 10, 2021

My service guy john steigle is the best. He takes care of you in service like you are part of his family. Top rate service More

by KILACAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you are so confident in John to get the job done. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

May 10, 2021

Thank you to Jeff Hernandez for always providing five star quality service. Jeff is friendly, knowledgeable and professional. Look no further contact Jeff. He will advise you accurately regarding your a More

by Doreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
May 11, 2021 -

Lexus of Pembroke Pines responded

Doreen - "friendly, knowledgeable and professional" are all words we love to see. Thank you for the rave review of Jeff! We are grateful to have you as a Lexus of Pembroke Pines customer and look forward to our continued relationship.

May 11, 2021 -

Doreen responded

My pleasure! Thank you kindly.

May 09, 2021

In all honesty, switching from MB is one of the greatest decisions that I've made. From day one, the service that I have received at Lexus Of Pembroke Pines has been extremely remarkable and professional. More

by SHELLYH1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that you had a great experience working with our team at Lexus of Pembroke Pines, and we will certainly let Eric and Sebastian know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 09, 2021

The service is great and prompt. They were very accommodating to pick up my car at my work. The team is very courteous. I recommend the dealership. More

by SILVIABUNTING1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review, Silvia! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

May 09, 2021

The service department was great as always ! A special shout-out to , Isidro Garcia- I appreciate your friendly service and timely follow up!!!hank you More

by pwright2224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Gracia
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your kind words and for trusting the team here at Lexus of Pembroke Pines with the care of your vehicle - we'll be sure to pass the kudos along to Isidro for his great work. Drive safe and see you next time!

May 09, 2021

I had mentioned twice to Jeff when he said my vehicle was done about my door lights were done he said yes that is minor. When I came home nothing was changed. More

by ANITA_AI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffery Hernandez
Jun 01, 2021 -

Lexus of Pembroke Pines responded

Anita, I am very sorry to hear that the issue with your door lights was not resolved. We expect more meticulous, communicative service from our team and I would like to make things right for you. Please consider giving me a call to discuss this further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 09, 2021

This is a great location to take my car Amazing customer This is a great location to take my car Amazing customer services , quick service and I got a Lexus loaner for free Absolutely recommend to everyo More

by MARAREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! Your recommendation means the world to us. We are pleased to hear about your positive service experience with us and we are grateful to have earned your business. Safe travels and have a fantastic day!

May 09, 2021

Very professional service from start to finish. Mr. Rod Fuller was good at his job, I was impressed with his ethics. The place was clean, felt very safe there, nice job everyone!!!! More

by chris.turner1412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
May 10, 2021 -

Lexus of Pembroke Pines responded

Chris, thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Rod know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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