Lexus of Pembroke Pines - Service Center

John is like no other.. He is honest, thorough and provides a quality experience! Thank you John .....you alway make my service experience quick and seamless provides a quality experience! Thank you John .....you alway make my service experience quick and seamless More

The service manager Jose Caramara is very professional, friendly, helpful and treat customers with respect. I really appreciate the service department . I’m very glad to see Jeff Hernanadez back, he also friendly, helpful and treat customers with respect. I really appreciate the service department . I’m very glad to see Jeff Hernanadez back, he also was very professional, friendly, helpful and treats you with respect. More

The last time I was at the dealer to get a flat fixed, the service department told me I could get “concierge service” and have the car towed to the dealer and they would bring me a loaner. Apparently, tha the service department told me I could get “concierge service” and have the car towed to the dealer and they would bring me a loaner. Apparently, that was all fictitious. I called the dealer and it was hard to get someone on the phone and when I did, I was told this was not a thing. I was told not to drive my car because of the warning light and to have it towed, and to find a ride to the dealer. I drove the car, as I did not have another means of transportation. My car has 7800 miles on it and is a 2.5 year lease. This was astonishing that the dealer leaves you stranded because of Covid procedures and doesn’t give you another option. I did receive a loaner car right away and all was good after that. But this tow and company ride policy needs to be addressed. Especially for issues that are not related to my wrong doing, rather was a vehicle problem. More

Always have a pleasant experience here. John, my service advisor is excellent! I am always taken care of in a timely, friendly, and professional way. advisor is excellent! I am always taken care of in a timely, friendly, and professional way. More

Its a cut throat environment. Product Specialist (salesperson) bad mouth each other in the back. Typical car salesman and service reps lie to customers. DO NOT HAVE SERVICE REP CALL ME. Anyone wish (salesperson) bad mouth each other in the back. Typical car salesman and service reps lie to customers. DO NOT HAVE SERVICE REP CALL ME. Anyone wishes to contact me, let it be the owner of the dealership. More

Jose was my service advisor. He was great! He was readily available, very friendly, quoted me a good price. Everything went smooth. Word word word available, very friendly, quoted me a good price. Everything went smooth. Word word word More

They did a good job, but there was an issue with the wiper fluid button and my service agent said they would try to fix it and did not mention that they could not fix it. I was disappointed when I came wiper fluid button and my service agent said they would try to fix it and did not mention that they could not fix it. I was disappointed when I came to pick it up. He had told me it was not cost effective when quoting costs, but didn’t give me a price of the cost to fix it. More

Every time my husband and I schedule services at Lexus of Pembroke Pines, the experience is always phenomenal. My time is always taken into consideration so the process is fast. Pembroke Pines, the experience is always phenomenal. My time is always taken into consideration so the process is fast. More

Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kin enjoy working with you. Thank you Jose. I appreciate your help and kindness. I enjoy working with you. Thank you Jose. I appreciate your help and kindness. I enjoy working with you. More

John is the best service adviser, he’s an asset to your company . He was able to smooth a difficult situation , making it look natural. He’s friendly and should be given a leadership role in training some company . He was able to smooth a difficult situation , making it look natural. He’s friendly and should be given a leadership role in training some of the service advisors you have More