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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,088 Reviews

8,088 Reviews of Lexus of Pembroke Pines - Service Center

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March 09, 2021

Even though there was ten cars ahead of me, the service department makes me feel very comfortable while waiting. I am a happy customer and will go back. More

by ANGELLAHT19632
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Lexus of Pembroke Pines responded

We are delighted to receive your positive feedback! Thank you for being a wonderful Lexus of Pembroke Pines customer. Safe travels until we see you next!

March 09, 2021

Team all deliver and are consistently courteous. Andre Rust is a great brand ambassador for Lexus: caring, straight-forward and knowledgeable. He inspires confidence. Awesome! More

by YRGATOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 09, 2021 -

Lexus of Pembroke Pines responded

"Caring, straight-forward and knowledgeable" are all words we love to see. Thank you for posting a great review of Andre and our Lexus of Pembroke Pines team! We truly appreciate your business.

March 09, 2021

Great Service! Always try to do their best and if there is something unexpected or not as expected they try and make it right. Will always bring my car in here. More

by ANNAK618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Mar 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in our team! We couldn't be happier to have you as a returning Lexus of Pembroke Pines customer. Have a great day!

March 08, 2021

Lexus of Pembroke Pines is the best dealer in town they have excellent customer service and good communication skills and I am proud to recommend Lexus of Pembroke Pines to all of my friends and family. A More

by Marsonheather vanilla ice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Your stellar recommendation of our team means the world to us! Thank you for giving Lexus of Pembroke Pines your continued business. We look forward to welcoming you back next time!

March 08, 2021

Always the best service. My favorite dealership by far. Get all my needs on one place and the costumer service is always the best. I will always come back. More

by lopez0605r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Guevara
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Your loyal business means the world to us! We are always happy to help and we look forward to welcoming you back next time. Thank you from the Lexus of Pembroke Pines team!

March 08, 2021

I am extremely satisfied with the service that was provided to me on the date of my visit. Andre was a great service provider, I will be returning for all services on my vehicle. More

by TD 225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Mar 08, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Andre and the team delivered such top-notch service! Thank you for your business and your positive feedback of Lexus of Pembroke Pines. See you next time!

March 07, 2021

Horrible experience !!!!! I trusted Lexus to provide service to my car and instead of doing that they stole items from my car ! Again horrible experience. I will take my car somewhere else for service. More

by NEISHA_ADDERLY
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Lexus of Pembroke Pines responded

As you can imagine, this feedback is concerning. This does not sound like something that my team would do and I apologize for what you experienced. I think it might be best if we spoke directly, however, I am afraid I may have a hard time finding your contact information. Please consider giving me a call. Osiris Barcelo - Service Manager - (954) 443-2332

March 07, 2021

First time of been disappointed- poor communication with new manager. 3 days and counting to get a detail service done. Loaner provided but as a customer I should have been better informed as to status of c More

by RobH
Customer Service
Recommend Dealer
No
Employees Worked With
Jeff
Mar 22, 2021 -

Lexus of Pembroke Pines responded

Rob - I am sorry to hear that you had a disappointing experience. We strive to deliver seamless service, and I apologize for any miscommunication on our end. I understand your frustration and would appreciate the opportunity to speak with you to see if there is anything I can do to help. If you are willing to have that conversation, please do not hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 07, 2021

Andre is a great service advisor, very knowledgeable about Lexus products. He makes himself available even during short notices. Andre provides great customer service I am never disappointed with his se More

by VONNY1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for all of your auto service needs! We are delighted to see this feedback about Andre and appreciate you writing a review. Enjoy your week!

March 07, 2021

Didn’t like this experience Carlos was my Service advisor and he was awesome my car was ready and if I didn’t call nobody called me was good this time More

by Deleahkhi1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t even know is name
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. I apologize if there was a lack of communication on our end. We will be happy to switch your advisor to find you a better fit for your next service. If you would like to share anything further about your visit, please reach out to me directly. Osiris Barcelo - Service Manager - (954) 443-2332

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