Lexus of Pembroke Pines - Service Center

My service consultant was truly amazing!! One of the best guys there Jose Amaro! He is the only reason I continue to stay with Lexus!! Other than that my experience was terrible my car completely shut off an guys there Jose Amaro! He is the only reason I continue to stay with Lexus!! Other than that my experience was terrible my car completely shut off and had to get my car towed yet again the 2nd time in 4mths for engine problems!! Was given a loaner car the next day was called my car was ready. Was kind of spectacle on picking it up because it was to fast in in my opinion, when I received the car they gave me some BS about the battery was low firewire. Whatever that’s suppose to mean. (Obviously didn’t fix the problem) When I picked the car up later that day the check engine light was back on!!! Now I’m extremely livid!! Took my car back the next day service department was nice about it like always & Jose always goes out his way to make sure I’m truly taking care of . But the mechanic part is unacceptable. Once my lease is over I will be leaving Lexus.. I’ve had 3 brand new cars from Lexus and 2/3 had serious mechanical issue... More

Jeremy is an awesome service advisor. Great customer service skills and very knowledgeable. I choose to come to Lexus of Pembroke Pines because I can trust that the work will be done efficiently and as service skills and very knowledgeable. I choose to come to Lexus of Pembroke Pines because I can trust that the work will be done efficiently and as quickly as possible. More

Rod was very helpful and professional. He took the time to go over the service list of the car that was already inspected and reviewed the list with his team. to go over the service list of the car that was already inspected and reviewed the list with his team. More

Very pleased with the service, courtesy, and waiting area. The employees are excellent and CoVID-19 standards are observed thoroughly. I’m glad to be in the Lexus of Pines family. Thank you 🙏 area. The employees are excellent and CoVID-19 standards are observed thoroughly. I’m glad to be in the Lexus of Pines family. Thank you 🙏 More

First of all I waited two hours and 20 minutes for an oil change my agent Jeff never got back to me I had to go into his office and say what is the status of my car. When I finally got my car the front mats change my agent Jeff never got back to me I had to go into his office and say what is the status of my car. When I finally got my car the front mats were dirty and this is unacceptable. And oil change should not take that long. More

Great service and never seem to fail. Very helpful staff with quick work. Akk ddd ddd ddd did df fgg gg gg gg gg. G with quick work. Akk ddd ddd ddd did df fgg gg gg gg gg. G More

Professional, knowledgeable, caring and efficient. That describes John Steigele, my service advisor for almost 20 years. He orchestrated the interior repairs and restoration on my 2006 LS430. Beauti That describes John Steigele, my service advisor for almost 20 years. He orchestrated the interior repairs and restoration on my 2006 LS430. Beautiful result! More

Very satisfied with the service I have received, friendly team , always on time. The car is in great condition and clean when it was returned to me . team , always on time. The car is in great condition and clean when it was returned to me . More

Mr Amaro was pleasant, knowledgeable and professional when I received the service on my car. I would recommend the service center at Lexus of Pembroke Pines. when I received the service on my car. I would recommend the service center at Lexus of Pembroke Pines. More

What can I say about Jose? That has not been said before by others? He is the consummate professional. Courteous, knowledgeable, caring. Lexus IS fortunate to have him as onoftheir representative. by others? He is the consummate professional. Courteous, knowledgeable, caring. Lexus IS fortunate to have him as onoftheir representative. More