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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,245 Reviews

8,245 Reviews of Lexus of Pembroke Pines - Service Center

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March 19, 2021

Always provide great service. The staff members are professional, knowledgeable and courteous. I would recommend the Lexus Pembroke Pines location for all your purchasing and service needs. More

by DBLAKE67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

March 19, 2021

Good expérience. First time I’ve worked with Jeff Hernandez. He’s a total pro. I was there for a recall. He set me up in a loaner and called s expected when the car was ready. Each experience at this More

by Atlstew
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeffery Hernandez
Mar 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Jeff delivered such a seamless service experience. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

March 19, 2021

I brought my car to the collision center for repairs and I had an excellent experience. I was updated every two days about the progress of the car. they did an wonderful job. Thanks More

by ALEJOVIVEROS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle! We are glad to hear that you received communicative service from our team and that you're satisfied with the repairs. Enjoy your weekend! - Lexus of Pembroke Pines team

March 19, 2021

Average experience.. Got the servicing done, but car was not cleaned properly, they left a half torn sticker in the car, and pushy on sales. More

by d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not Sure
Mar 22, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We strive for exceptional service here, and I will certainly share this feedback with my team to ensure we improve our process going forward. If there is anything more you would like to share with me, or if there is anything more we can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 19, 2021

The service I received was exceptional! I was extended the upmost respect & made to feel valued as a customer, which is very important. Thanks to everyone @ Lexus of Pembroke Pines! More

by 13JAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigel
Mar 19, 2021 -

Lexus of Pembroke Pines responded

Nothing makes us happier than seeing feedback like this from our fantastic customers! We're delighted that you were treated to a 5-star experience by our service team and we will be sure to pass along your appreciation to everyone. Thank you for choosing Lexus of Pembroke Pines and we hope to see you back with us in the future!

March 18, 2021

Very expensive as The other dealers and incomplete evaluation of the car. Tha cableto open the trunk of my car was by them but they returned it to me without letting me know. More

by EDCOMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andre
Apr 01, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear about the frustrations that arose during your last visit. We try to provide great service at a competitive price and I am here to take your call if you'd like to speak further. Osiris Barcelo - Service Manager - (954) 443-2332

March 18, 2021

The customer service for service department was less than luxury as Lexus of pembroke lines depict in their car commercial. Took vehicle in for service when it was done felt like I was dealing with a used ca More

by Grubercm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan
Apr 01, 2021 -

Lexus of Pembroke Pines responded

This feedback is very disappointing and I'm sorry to hear that your experience didn't live up to our high standards. If you would be willing to share the details with me, I would appreciate your feedback. Please consider reaching out to me at your earliest convenience. Thank you, Lourdes Carvelli - Customer Relations Manager - (954) 443-2332

March 18, 2021

The appointment was on time and the service provided was excellent! I appreciated the respect for my time and the quality of service that was provided. More

by FRSOUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose Amparo
Mar 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! Hearing that you had such a successful service experience working with us made our day. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

March 18, 2021

John is the best in Service , what a great and knowledgeable guy . I will all go to him and look forward until my next visit More

by lornel0724
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Steigal
Mar 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that you are so confident in John and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

March 18, 2021

Car was returned with tire light still on. Had to go back. Took 3hrs plus with appointment. I am not sure that it was even washed, More

by CHARMS_119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Mar 22, 2021 -

Lexus of Pembroke Pines responded

This feedback is very concerning to read, as this certainly doesn't sound like the kind of thorough, top-notch service we expect from our team. I would like to apologize for the oversight and for any inconvenience this issue caused you. I will share your feedback with my team in order to make sure that this doesn't happen again. If there is anything else I can do to assist you, or if you have any further questions or concerns, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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