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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,248 Reviews

8,248 Reviews of Lexus of Pembroke Pines - Service Center

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March 12, 2021

Fantastic service John Steigel is great always taking Fantastic service John Steigel is great always taking care of servicing my Lexus vehicles. Great team at Lexus of Pembroke Pines! Always a pleasur More

by Ronmartinzs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you are so confident in John to get the job done. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

May 25, 2021 -

Ronmartinzs responded

Great service Always does a great job! John Steigel is the best service advisor and takes care of all my Lexus vehicles. My sales person is Richard Monivis who also makes sure all my cars are priced right meet my expectations!

March 12, 2021

The service was really nice, the staff is very friendly, My first time is this dealer and will recommend to everyone, thanks for the help, More

by Eduardo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian mejia
Mar 12, 2021 -

Lexus of Pembroke Pines responded

Eduardo, we appreciate your business and kind review! The team at Lexus of Pembroke Pines looks forward to seeing you again soon.

March 11, 2021

Estoy muy agradecido del servicio,la amabilidad la rapidez,todo lo que me ofrecieron es un placer ser parte de lexus.desde el chico k me recibió hasta un joven colombiano 5 estrellas. More

by DOLPHINBEST255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No recuerdo el nombre se k uno era colombiano 5 star
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Gracias por la reseña! Agradecemos su apoyo y estamos encantados de saber que tuvo una experiencia tan exitosa trabajando con nuestro equipo. Esperamos verle de nuevo en Lexus of Pembroke Pines!

March 11, 2021

Great customer service. Employees are very attentive. Fast and great service. Everything explained. Welcomed upon arrival, employees always smiling with great personality. Will always go back! More

by jnicola.barnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a great experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back next time!

March 11, 2021

Was a Good job and don't take too much time just when arrived good service and pick up my car and was in a short time. More

by ARQ.ABOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

March 11, 2021

Melissa always has a great attitude and is always helpful. I went in for the 35,000 mile service. Great price and received a loaner. More

by Edwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Hi Edwin - It is gratifying to hear that Melissa always takes such great care of you! Thank you for your continued business and your kind review of Lexus of Pembroke Pines. Have a wonderful day!

March 11, 2021

There is nothing like knowing that if an alert light comes on I know that I can drive up to service and will be treated with courtesy, urgency and my service manager Jose Amaro will be honest and forthr More

by victoriarojas11
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our service team means the world to us, Victoria! It makes our day to hear that Jose took such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

March 11, 2021

Irv Smith is the truth! This guy knows me so well, he showed me what he knew I would like, I left my 2018 for service and he called to say COME PICK UP YOUR NEW RIDE 2021, I KNOW YOU’RE GOING TO LOVE IT! More

by Z.KYLECHAMBERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a great experience working with Irv and the team. Drive safely in your new vehicle, and we hope to see you again at Lexus of Pembroke Pines!

March 11, 2021

Excellent advisor. However the nail Technician is very much missed, so are the cookies and sweets. Cafe employees are not so nice anymore, when you ask for coffee they act like they are doing you a favor More

by MARITZAJORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Mar 16, 2021 -

Lexus of Pembroke Pines responded

Maritza - We do strive for exceptional service in all aspects of our dealership here, and I will be sure to share this feedback with the appropriate people and work to improve our communication going forward. Regarding our refreshments, we are currently not offering these due to COVID and our duty to keep everyone safe. They will be offered again as soon as we can do so safely. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 11, 2021

Totally professional the service rep. From the very first contact up and till my vehicle was ready. I really appreciate his generosity and consideration for a job well done. More

by s_sanford
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Your confidence in our service team means the world to us! Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

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