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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,140 Reviews

8,140 Reviews of Lexus of Pembroke Pines - Service Center

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February 22, 2021

John is fantastic. He’s very patient, understanding and addresses all my vehicle related concerns. I enjoy having John as my service advisor and I highly recommend him. More

by LUNA0827
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John from Service
Feb 22, 2021 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback regarding our team member, John. We are glad to hear that he always takes care of you during your visits to Lexus of Pembroke Pines!

February 21, 2021

As always the service was performed quickly, courteously and professionally. The loaner was low mileage 2021 model and clean. Would definitely recommend this dealership for both sales and service. . More

by dpdeegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines and recommending our work to others! We are lucky to have you as a customer and we look forward to assisting you next time.

February 21, 2021

Never disappointed with quality of service and staff. Andre Rust has proven himself a knowledgeable and honest service representative. Work is always completed in a timely fashion. More

by bdonate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Andre went above and beyond to assist you. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

February 21, 2021

I'm in a cast!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!! Great service .Great service Great service Great service Great service Great service Great service Great service Great service Great service More

by SUNCITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 22, 2021 -

Lexus of Pembroke Pines responded

It means so much to us that you took the time to leave a review! Thanks from the team at Lexus of Pembroke Pines!

February 21, 2021

We have been getting our Lexus and servicing them from this Dealership for over 20 Years. The sales people are good to work with to buy the cars, and the service department is thoroughly outstanding, my More

by BillE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust - service advisor
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Bill - What can we say to thank you for your 20 years of business? We are thrilled that you can depend on both our sales and service teams for excellent service, and we appreciate you giving a shout-out to Andre. Have a wonderful week! - Lexus of Pembroke Pines team

February 20, 2021

John was an awesome help I appreciate your professionalism and great work I will continue coming to Lexus of Pembroke Pines for all my car needs Thank you, More

by Mildred.delacruz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to John and Lexus of Pembroke Pines! We are happy to have you as a customer, Mildred. See you next time!

February 20, 2021

Took my 205 Lexus RCF into Lexus of Pembroke Pines for a 30k Mile Service. As usual my Service Advisor Jeremy was fantastic. He is extremely knowledgable, friendly, and Professional. I know that I can alway More

by RONKOGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young Valet guy who helped me was very courteous and helpful.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Ron, thank you for the review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. It means a lot to hear you say that you would recommend us to your friends, and we look forward to your next visit!

February 20, 2021

Melissa is by far the best Service Advisor I have by far ever worked with ever! She is very detailed oriented and extremely knowledgeable regarding my car's issues and best possible solutions. She is the re More

by hardestyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your glowing feedback about Melissa! She is a valuable member of our team and we will let her know how much you appreciate her work. We look forward to welcoming you back to Lexus of Pembroke Pines next time!

February 20, 2021

I have been going to this dealership for many years, and could not be happier. My service advisor, John S., is outstanding! He is honest, reliable, knowledgeable, and always there when I need him. Lex More

by STRAWBERRYHILL9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to John and Lexus of Pembroke Pines! We are proud to have earned your continued support and we look forward to seeing you next time. Drive safely!

February 20, 2021

Service rep was good. The cashers customer services need to improve. Every time l visit it gets worse. They need to assist the customer first before socializing with their colleagues. Make the customer feel More

by CLAIRCROSWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We appreciate your business and I'm sorry to hear that our service hasn't been up to the standards we expect for our guests. I appreciate you bringing this to my attention so that I can address it with my team. We look forward to serving you next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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