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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,235 Reviews

8,235 Reviews of Lexus of Pembroke Pines - Service Center

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March 06, 2021

Excelente service and very responsible in helping fully the customers needs! My previous consultant Gustavo Palacio was excellent for many years. Now, 1st time with John Steigele had a very professional an More

by Cruzita.quinonezm@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Steigele
Mar 08, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to have you as a returning customer! Thank you for taking the time to share your positive experience with our team. See you next time at Lexus of Pembroke Pines!

March 06, 2021

Sebastian was excellent in his service review and recommendations. All work was done well. Lexus service sells the cars . I have been a customer since 2001 and enjoy working with your service dept More

by Freilich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for your longtime business and support! It's great to hear that your recent visit working with Sebastian went smoothly and we appreciate you taking time to commend him. Enjoy your week! - Lexus of Pembroke Pines team

March 05, 2021

Best place to get service. Staff is knowledgeable and kind. Answered all my questions and took great care of me. Jose Amaro was my service advisor. 5 star service. More

by Jnodarse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 05, 2021 -

Lexus of Pembroke Pines responded

There is nothing better than hearing from a happy customer! Thank you for choosing Lexus of Pembroke Pines and highlighting Jose's great work. We look forward to your next visit with us!

March 05, 2021

Excellent service. I won’t change this dealer site for another.my advisor was very profesional and answer all my inquiries in a very good way More

by Melvin.buitrago
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Mar 05, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer, Melvin! Thank you for your confidence in the Lexus of Pembroke Pines team!

Mar 06, 2021 -

Melvin.buitrago responded

Thank you for your great service.

March 05, 2021

Good dealership but I took in my car to get the gas mileage checked out and then they didn’t know what was wrong with my gas mileage compared to the tank size . They said they had no response to what i More

by CRISTIANDOMINGUEZ71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out. I apologize that we weren't able to diagnose your concern. I would be glad to give this another look to see if there is anything further that we can do to assist you. Please call me when you have a free moment. Jose Camara - Service Manager - (954) 443-2332

March 05, 2021

My child seat was taken out of the back and just thrown back in and not put in correctly when I pick the car up More

by tward52
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Pembroke Pines responded

This doesn't sound like the level of customer care I expect from my team, and I'd like to apologize. I'll be sure to address your feedback with everyone so we can work toward improving. If there's anything else I can do for you, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

March 05, 2021

First time met Jeremy Rivera at the service dept and he provided the short quick great service!!! Lexus provides the best quality service at all time. Thank you. More

by JYONGSIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Jeremy and the rest of our service team means the world to us! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

March 05, 2021

Excellent, Jeremy is the best service advisor I’ve ever had to deal with and his patience is one of a kind and I look forward to having him as my advisor on my new vehicle More

by AMIR0689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Jeremy always takes such good care of you and your vehicle, Amir! Thank you for your confidence in the service team here at Lexus of Pembroke Pines!

March 05, 2021

Juan Correa in service was very friendly and knowledgeble of the needs of my car. But I wish you had a service center closer to Hollywood in Florida. Bothh service centers are too far. More

by RBARAK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Juan took good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We are grateful to have you as a customer, and we do have some pickup and delivery options for most of our services if that is more convenient for you! Just mention the pickup option when scheduling your next service and we will offer it to you when available! Thank you!

Mar 08, 2021 -

RBARAK1 responded

Wonderful to know.

March 05, 2021

The entire Service Department always h go pes above and beyond to make sure your experience exceeds your expectations. And my expectations are exceeded every time. More

by CLMENT28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Rust
Mar 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review of our Service Department! We are delighted to hear that our service exceeds your expectations, and we really appreciate your support. Have a great weekend!

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