Lexus of Pembroke Pines - Service Center

I've been using this dealer for service since 2010. They have only stride to make things better. The service mgr Jose is fair and listens when service advisor needs his help. They have only stride to make things better. The service mgr Jose is fair and listens when service advisor needs his help. More

Lacking good customer service. There is absolutely no communication. Overall not the experience that it’s expected from Lexus services. Needs attention to customer service! communication. Overall not the experience that it’s expected from Lexus services. Needs attention to customer service! More

I had an overall great experience. This was my first time at this particular location and I was completely satisfied. Thank you for your service. at this particular location and I was completely satisfied. Thank you for your service. More

Everyone I had contact with was very friendly, knowledgeable and profession able. Very satisfied with the service. Was greeted upon arrival both when dropping off and picking up the car. knowledgeable and profession able. Very satisfied with the service. Was greeted upon arrival both when dropping off and picking up the car. More

Twicw recently I scheduled service and the phone scheduler failed to not only schedule a loaner as specified, but totally did not schedule my mist recent appointment. I feel sorry for the service scheduler failed to not only schedule a loaner as specified, but totally did not schedule my mist recent appointment. I feel sorry for the service guys because they take the brunt of complaints. I recommend taking the name of the person scheduling your appointment and calling them out when they screw up. I have been a customer at the Pembroke Pines Lexus for 16 years and the schedulers now are incompetent. More

Every time I visit Lexus dealership service I am reminded again why I love this car. Not only my Lexus is a masterpiece of a vehicle, the Lexus service is a separate masterpiece. Everyone was great! The rep again why I love this car. Not only my Lexus is a masterpiece of a vehicle, the Lexus service is a separate masterpiece. Everyone was great! The repair is impeccable. Thank you for your service! More

When I took my Lexus RX350 for maintenance Sebastian was my advisor. He was extremely polite and he made the experience zero stress. His professional service makes me look forward to come back my advisor. He was extremely polite and he made the experience zero stress. His professional service makes me look forward to come back More

The service was good , however I have mark’s/scratch s on the car that I don’t remember being their. It would be nice to have the same service advisor. the car that I don’t remember being their. It would be nice to have the same service advisor. More

Service department very attentive. Handle issue with my car very professionally. Jemery is very good with customers. Glad to continue bringing my car to this Dealer. car very professionally. Jemery is very good with customers. Glad to continue bringing my car to this Dealer. More

John thank you for your kindness, professionalism, and the experience that speaks to your knowledge.Based on your experience you were able to explain over the phone your idea of the problem; and you were the experience that speaks to your knowledge.Based on your experience you were able to explain over the phone your idea of the problem; and you were correct. Visiting twice in a week was no fun.But you made sure I walked out with a smile on my face.Thanks a million, More