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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,234 Reviews

8,234 Reviews of Lexus of Pembroke Pines - Service Center

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February 24, 2021

Did not address main issue. Battery was getting bad and did not replace. Battery was dead when I got home. Had to go out early Sunday am and buy a new battery. More

by tony
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rust
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Tony - This is a disappointing review to read, and it certainly doesn't sound like the thorough and knowledgeable service we pride ourselves on here. I would like to speak with you directly about what happened with your battery and see what we can do to make this right. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 24, 2021

Thanks for the excellent service/customer service. The process was well organized and timely and the interaction was friendly, caring, professional, courteous, informative and lighthearted. More

by EDWARD17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Mejia
Feb 24, 2021 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback, Edward! It was our pleasure to deliver a friendly, efficient service experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

February 24, 2021

Our Service Rep John is excellent, knowledgeable and gives outstanding customer service. all your mechanics are the very best there is. I recommend him and your dealership to my friends. Thank you. More

by CHERLE_GRIFFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stiegele Pembroke Pines
Feb 24, 2021 -

Lexus of Pembroke Pines responded

Cherle - Thank you for taking the time to review us! We appreciate your business and are happy to hear that John went above and beyond to assist you. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 24, 2021

Servicing was completed in a timely manner and customer service was superb. Purchased tires, wheel balancing and alignment. Loaner car was clean And well maintained. More

by MW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Meija
Feb 24, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done! We look forward to taking care of you during your next service visit!

February 24, 2021

They did a wonderful job on servicing my vehicle. Whoever cleaned my car did a very mediocre job. There were spots on my rear view mirrors. More

by tmisick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ho and staff at loaner’s dept we’re not friendly or very professional. Melissa appears very judgmental, talks disrespectfully to me on a regular basis.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

This review is a bit disappointing review to read. We do strive for exceptional service here, and I will be sure to share this with my team to ensure we improve our cleaning process going forward. I would also be more than willing to speak with you about this directly to see what we can do to make this right for you. Please don't hesitate to give me a call. Thank you, Lourdes Carvelli- Customer Service Manager- (954) 443-2332

February 24, 2021

My treatment was impeccable and the service was good. The only issue that I had is that a week later I was stuck at Publix supermarket because my batter was dead. This tell me that the check up service did n More

by g_comrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback! We strive to deliver a seamless service experience, and I am sorry to hear that you were having trouble with your battery. We want the most for our guests, and I would appreciate the chance to speak with you to make sure that this issue has been fully addressed. If you are willing to have that conversation, please reach out to me at your convenience. Thank you, Jose Camara - Service Manager - (954) 443-2332

February 24, 2021

I love Lexus of Pembroke Pines. They are very knowledgeable and professional and caring!it’s a very friendly environment from the Sales Department to the Service Department!♥️ More

by RIC2MAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let both our sales and service teams know that you appreciate their help. We look forward to your next visit!

Feb 25, 2021 -

RIC2MAR responded

You are so very welcome! I love doing business with you guys!♥️

February 24, 2021

Jeremy Rivera is by far THE BEST provider of service!!!! He makes the customer feel as if they are his only customer. He does his job with compassion and genuine interest. More

by LCARPENTER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Jeremy absolutely makes our day! We'll be sure to pass along your kind words to him. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

February 24, 2021

They were supposed to wash my car, when I picked it up it was dusty still and it was stained on the outside as they should have used a dirty washing cloth. More

by LISBETHCASANOVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Lisbeth - Thank you for taking the time to share. We strive to deliver a seamless service experience, and I am sorry to hear that this was not better reflected in your car wash. I would be happy to speak with you to see what we can do to make this right. If you are interested in discussing this further, please give me a call at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 24, 2021

I have the best service person -Andre Russ. He has excellent customer service very knowledgeable . You should have him train the other service writers/ he gets 20 stars More

by MARCIARADLEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Russ
Feb 24, 2021 -

Lexus of Pembroke Pines responded

We are so happy to read this glowing feedback about Andre! Thank you for being a wonderful Lexus of Pembroke Pines customer.

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