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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,225 Reviews

8,225 Reviews of Lexus of Pembroke Pines - Service Center

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February 24, 2021

I have the best service person -Andre Russ. He has excellent customer service very knowledgeable . You should have him train the other service writers/ he gets 20 stars More

by MARCIARADLEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Russ
Feb 24, 2021 -

Lexus of Pembroke Pines responded

We are so happy to read this glowing feedback about Andre! Thank you for being a wonderful Lexus of Pembroke Pines customer.

February 24, 2021

Jeremy was super nice and helpful. Really enjoyed having him as my advisor. My service was quick and painless. Thank you guys so much for the service! More

by Dianapirana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Lexus of Pembroke Pines responded

Diana - Thank you for taking the time to share! We appreciate your business and are happy to hear that Jeremy earned your five-stars. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 23, 2021

Best dealer service ever!! I appreciate taking me as soon as I got a flat tire! Your staff was very friendly and courteous! I love how I was treated! More

by LILCDGP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Lexus of Pembroke Pines responded

We're so glad we were able to help fix your tire! Thank you for trusting the service team here at Lexus of Pembroke Pines with your vehicle and your business!

February 23, 2021

Nobody was friendly waited to long man I was working with went home manager had an attitude check out was very slow and unfriendly don’t think I would go back to that dealership More

by ARLENE.53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not saying names
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Arlene - This doesn't sound like the efficient and friendly service we strive for here, and I'm disappointed to see this review. I would like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 22, 2021

The service was amazing and I didn’t have to leave the house. They picked up my car and left me a loaner. Service was done in less than 3 hours and again delivered to my house. More

by PAULDEWAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Paul - Thank you for sharing this excellent feedback about your recent service experience at Lexus of Pembroke Pines! We are so happy to hear that everything went smoothly and that you received accommodating service. Have a great week!

February 22, 2021

Got an appointment right away, and everything went smooth. No complaints car return to me clean and on a timely manner. Glad to recommend the service More

by Clemetson51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

February 22, 2021

Juan Correa was my service consultant and was absolutely wonderful! This was my first service appointment (5,000) miles and I was very pleased with my service experience. More

by lauren31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and excellent review of Juan and the team! We look forward to welcoming you back to Lexus of Pembroke Pines next time, Lauren.

February 22, 2021

I always come away very satisfied. Rarely a disappointment. Will always recommend a purchase of a Lexus vehicle more so because of its maintenance service. More

by mirthaher29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Fuller
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with all your repair and maintenance needs!

February 22, 2021

My advisor was very professional and the cafeteria at the dealership is very convenient and useful. They also helped me program my keyfob while it was in for scheduled service. More

by andresaua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle. I am glad to see that our service department took care of you and got you back on the road!

February 22, 2021

I came in for a routine service on my ES 250 Sport. I was there for a little over an hour which was fast compared to other times. More

by Es350 sport driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your Lexus ES 250 Sport! We are very glad to hear that you are satisfied with our service, and we hope for the chance to assist you in the future.

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