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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,222 Reviews

8,222 Reviews of Lexus of Pembroke Pines - Service Center

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February 23, 2021

Nobody was friendly waited to long man I was working with went home manager had an attitude check out was very slow and unfriendly don’t think I would go back to that dealership More

by ARLENE.53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not saying names
Mar 11, 2021 -

Lexus of Pembroke Pines responded

Arlene - This doesn't sound like the efficient and friendly service we strive for here, and I'm disappointed to see this review. I would like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 22, 2021

The service was amazing and I didn’t have to leave the house. They picked up my car and left me a loaner. Service was done in less than 3 hours and again delivered to my house. More

by PAULDEWAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Paul - Thank you for sharing this excellent feedback about your recent service experience at Lexus of Pembroke Pines! We are so happy to hear that everything went smoothly and that you received accommodating service. Have a great week!

February 22, 2021

Got an appointment right away, and everything went smooth. No complaints car return to me clean and on a timely manner. Glad to recommend the service More

by Clemetson51
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the glowing review! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you again down the road!

February 22, 2021

Juan Correa was my service consultant and was absolutely wonderful! This was my first service appointment (5,000) miles and I was very pleased with my service experience. More

by lauren31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and excellent review of Juan and the team! We look forward to welcoming you back to Lexus of Pembroke Pines next time, Lauren.

February 22, 2021

I always come away very satisfied. Rarely a disappointment. Will always recommend a purchase of a Lexus vehicle more so because of its maintenance service. More

by mirthaher29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Fuller
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you in the Lexus of Pembroke Pines family! Thank you for trusting us with all your repair and maintenance needs!

February 22, 2021

My advisor was very professional and the cafeteria at the dealership is very convenient and useful. They also helped me program my keyfob while it was in for scheduled service. More

by andresaua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle. I am glad to see that our service department took care of you and got you back on the road!

February 22, 2021

I came in for a routine service on my ES 250 Sport. I was there for a little over an hour which was fast compared to other times. More

by Es350 sport driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your Lexus ES 250 Sport! We are very glad to hear that you are satisfied with our service, and we hope for the chance to assist you in the future.

February 22, 2021

John is fantastic. He’s very patient, understanding and addresses all my vehicle related concerns. I enjoy having John as my service advisor and I highly recommend him. More

by LUNA0827
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John from Service
Feb 22, 2021 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback regarding our team member, John. We are glad to hear that he always takes care of you during your visits to Lexus of Pembroke Pines!

February 22, 2021

Amazing facility and service , representative was very nice and polite . I didn’t have to wait long the service was very fast less then an hour ! More

by rinathen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We're proud to have delivered such an efficient, friendly service experience! Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

February 22, 2021

The service was fast and professional. Sebastian was The service was fast and professional. Sebastian was very courteous and listen to all my concerned and addressed each one and more !!! I left L More

by RODANAS45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Sebastian know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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