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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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February 21, 2021

As always the service was performed quickly, courteously and professionally. The loaner was low mileage 2021 model and clean. Would definitely recommend this dealership for both sales and service. . More

by dpdeegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines and recommending our work to others! We are lucky to have you as a customer and we look forward to assisting you next time.

February 21, 2021

Never disappointed with quality of service and staff. Andre Rust has proven himself a knowledgeable and honest service representative. Work is always completed in a timely fashion. More

by bdonate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are thrilled to hear that Andre went above and beyond to assist you. Drive safely, and we hope to see you back at Lexus of Pembroke Pines next time!

February 20, 2021

We have been buying our Lexuses from this dealership for the last 16 years or so. Frank is wonderful and everyone we’ve dealt with in the service department have been professional and i trust their recomme More

by mhuber3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney in service , REINALDO ENRIQUE RIVERA RAMOS
Feb 22, 2021 -

Lexus of Pembroke Pines responded

What can we say to thank you for your 16 years of business? It makes our day that you can depend on Frank to keep you safe out on the roads, and we're so glad that you're a satisfied customer. Our team at Lexus of Pembroke Pines wishes you happy driving and we look forward to seeing you again!

February 20, 2021

Excellent and fast service , highly recommended, very happy with them, will come back again and again. Not need an appointment always walk ins welcome Thanks More

by Speeed
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to Lexus of Pembroke Pines! We are proud to have you as a customer and we look forward to working with you for a long time to come.

February 20, 2021

I have been going to this dealership for many years, and could not be happier. My service advisor, John S., is outstanding! He is honest, reliable, knowledgeable, and always there when I need him. Lex More

by STRAWBERRYHILL9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to John and Lexus of Pembroke Pines! We are proud to have earned your continued support and we look forward to seeing you next time. Drive safely!

February 20, 2021

Service rep was good. The cashers customer services need to improve. Every time l visit it gets worse. They need to assist the customer first before socializing with their colleagues. Make the customer feel More

by CLAIRCROSWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We appreciate your business and I'm sorry to hear that our service hasn't been up to the standards we expect for our guests. I appreciate you bringing this to my attention so that I can address it with my team. We look forward to serving you next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 20, 2021

As always OUT OF THIS WORLD SERVICE BY WORLD BEST PEOPLE AND WORLD BEST BRAND. Jeremy Rivera as always is Fantastic and Make you go out with a smile. More

by Chaudhry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback! Thank you for choosing Lexus of Pembroke Pines and highlighting Jeremy's great work. We look forward to seeing you next time!

February 20, 2021

Great. The service was good, nice people assisting my request. Jose Luis Amaro was really nice. Good experience for the service the car needed. We were called when it was finished. More

by SAVALLADARES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Luis Amaro
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is great to hear that Jose was so helpful during your recent visit to Lexus of Pembroke Pines!

February 20, 2021

Took my 205 Lexus RCF into Lexus of Pembroke Pines for a 30k Mile Service. As usual my Service Advisor Jeremy was fantastic. He is extremely knowledgable, friendly, and Professional. I know that I can alway More

by RONKOGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young Valet guy who helped me was very courteous and helpful.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Ron, thank you for the review! We are grateful for your returning business here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. It means a lot to hear you say that you would recommend us to your friends, and we look forward to your next visit!

February 20, 2021

Great service from Melissa Ho, got resolved what I needed for my vehicle. And then was able to get my service done. She provided a loaner which was extremely helpful. More

by arletteprats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thanks for posting about your 5-star experience with Melissa at Lexus of Pembroke Pines. We're glad to hear that you were taken care of and we look forward to your next service visit!

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