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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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February 20, 2021

Melissa is by far the best Service Advisor I have by far ever worked with ever! She is very detailed oriented and extremely knowledgeable regarding my car's issues and best possible solutions. She is the re More

by hardestyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your glowing feedback about Melissa! She is a valuable member of our team and we will let her know how much you appreciate her work. We look forward to welcoming you back to Lexus of Pembroke Pines next time!

February 20, 2021

Staff is very accommodating and professional. All service advisors are through and do their absolute best to resolve all of your concerns, issues and problems! More

by tewawi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose A. And Jose C.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the rave review! We are delighted that you can depend on our Lexus of Pembroke Pines team to keep your vehicle running smoothly and safely. Hope to see you next time!

February 20, 2021

Came for a service, they were very responsive to my questions, I also had a slow leak which I needed to replace tire for as it was the side. They did so and balanced the other tire rather than having More

by ANCSURKA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Thank you for giving Lexus of Pembroke Pines your business and five-star feedback. We hope to welcome you back for any future service needs that may arise!

February 20, 2021

I took my car into service and Andre took great care of me while I was waiting for my car. He was able to provide me with a loaner while my car was under maintenance. More

by Jessicadelg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will certainly let Andre know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 20, 2021

John was an awesome help I appreciate your professionalism and great work I will continue coming to Lexus of Pembroke Pines for all my car needs Thank you, More

by Mildred.delacruz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Feb 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyalty to John and Lexus of Pembroke Pines! We are happy to have you as a customer, Mildred. See you next time!

February 20, 2021

I am very well pleased with the Service I received from Lexus of Pembroke Pines...Everything was done in a timely and professional manner....Thanks More

by JANIWOOD57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback and we appreciate you taking the time to share! Thanks for your confidence in Lexus of Pembroke Pines!

February 20, 2021

The service I paid for was way more expensive than the last time I was there. I would not recommend this center to being expensive. More

by Carlos Alban
Recommend Dealer
No
Employees Worked With
Jean Carlo Correa
Mar 08, 2021 -

Lexus of Pembroke Pines responded

Carlos - I'm very sorry to hear that you aren't satisfied with our prices. If there was a discrepancy from your previous visit I would be glad to look into this for you. Don't hesitate to give me a call if there is anything that I can do to assist you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 20, 2021

Courtesy, excellence and professionalism describe my experience. Rodney my service advisor and was magnificent in answering my concerns and solving my car issues. Thank you kindly. More

by shezlowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Feb 22, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that Rodney could deliver a five-star experience! Thank you for giving Lexus of Pembroke Pines your business and great feedback. We look forward to assisting you again down the road!

February 19, 2021

I have going to Lexus if Pembrike Pi es for iver w years now and never had a bad experience at this great dealership. Staff is always professional and friendly. More

by Nixonlebrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Lexus of Pembroke Pines responded

We are so grateful for your years of business! Thank you for supporting Lexus of Pembroke Pines and sharing your positive feedback. Safe travels until we see you next!

February 19, 2021

The service was great! The paperwork was fast and I didn’t have to wait long for a loaner either. The issue I had was fixed and my car drives so much better now! More

by JIll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Feb 19, 2021 -

Lexus of Pembroke Pines responded

We are so happy we could help! Thank you for taking the time to share your five-star experience. We are lucky to have you as a customer here at Lexus of Pembroke Pines!

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