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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,189 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,189 Reviews of Lexus of Pembroke Pines - Service Center
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November 19, 2024
Pembroke Pines Lexus is very efficient and they keep you updated from the time you drop your vehicle off. My service advisor Andre is always superb and he’s very knowledgeable and helpful updated from the time you drop your vehicle off. My service advisor Andre is always superb and he’s very knowledgeable and helpful More
by DBLUVSME
Verified CustomerEmployees Worked With
Andre Rust
November 18, 2024
Always the best! I took the car in for a humming noise and per usual Jeffrey got me in a loaner and my way while they checked and fixed the issue. I took the car in for a humming noise and per usual Jeffrey got me in a loaner and my way while they checked and fixed the issue. More
by BANI.SANTOS
Employees Worked With
Jeffrey Hernandez
November 18, 2024
By far the worst dealership experience I’ve encountered. I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from Coconut Creek back to the dealership for their errors. They forgot to put the oil cap back on the engine. Which spewed engine oil all over engine bay compartments area, I’m surprised the engine did not seize. The service manager, Osiris Barcelo, tried to gaslight me as if I had no idea what I was talking about when explaining the issue. It took them 5 hours for a tow person to finally call me that they were on their way, but I took the initiative to call Lexus roadside myself to get the car towed because Osiris B. never called, even after 2 hours after our initial phone call. I was charged for the tow, never reimbursed, none of my calls returned nor offered a loaner. I had to go to the dealership myself to request for a loaner and updates on my own car. Their communication is poor and held my car for 2 days to fix the issue. Which no one apologized to me, all I got was a “This happens”. This should not be happening to a brand new 2025 car I purchased less than 6 months ago. Now I’m afraid more issues might arise in the near future with my car. More
by Chynna
Employees Worked With
November 17, 2024
Always provides excellent service. All staff was professional and attentive to my needs. Thank you for the service you provided to me during my visit. All staff was professional and attentive to my needs. Thank you for the service you provided to me during my visit. More
by SABRINA.TAYLOR
Employees Worked With
Francisco Bautista
November 17, 2024
Melissa Ho was simply amazing I’d been hearing a noise in my brakes for some time and she understood the situation got to it and for me taken care of !!! She’s super fast and efficient love down. my brakes for some time and she understood the situation got to it and for me taken care of !!! She’s super fast and efficient love down. More
by TMO3113
Employees Worked With
Melissa Ho
