Osiris Barcelo

Unprofessional, lacks practices for appropriate client follow-up, not client-centric, lack of ownership with leadership/management. follow-up, not client-centric, lack of ownership with leadership/management. More

by CORTISHAHARRIS Verified Customer Verified Customer

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Great service and the staff are great! They take the time to explain the process. They take the time to explain the process. More

by NIEVESALEGRE09 Verified Customer Verified Customer

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Great sevice super friendly 👏 always amazing ! My car alwasy looks great ty ty ty ty ty My car alwasy looks great ty ty ty ty ty More

by rafys005@gmail.com Verified Customer Verified Customer

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The senior sales officer was very knowledge LE and helpful! The accounting officer was to nervous! I can not understand that he insisted to use a credit card to pay for the car? VH helpful! The accounting officer was to nervous! I can not understand that he insisted to use a credit card to pay for the car? VH More

by PMEDINC Verified Customer Verified Customer

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Excellent service as always! Thank you, Osiris for taking care of us and for the fast service you provided. We appreciate you for accommodating us with our last-minute request. Thank you, Osiris for taking care of us and for the fast service you provided. We appreciate you for accommodating us with our last-minute request. More

by PDRUBINOV Verified Customer Verified Customer

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My most recent experience was the worst I ever had, and I have been a loyal customer for years, having both my prior and current certified pre-owned Lexus' serviced at Lexus of Pembroke Pines. Whatever s have been a loyal customer for years, having both my prior and current certified pre-owned Lexus' serviced at Lexus of Pembroke Pines. Whatever service repairmen working on my car were the worst. I had to return my car four times, explaining, and showing the issues to my service advisor, Jeffrey Hernandez, and then finally asking to speak to and complain to manager, Osieres. Presently, and for the past few years, Jeffrey Hernandez has been my service advisor. Previously, for several years it was Gustavo Palacio. Both have been excellent in listening to me and then providing service and then advising me on recommended service. Recently, I needed to have my evaporator replaced. From there, it was incident after incident of poor repair service. Unfortunately for me, on a day when I returned my car to explain and demonstrate the poor repair service, Jeffrey was not there. I had the misfortune of having Felipe Perdomo assigned to me as my fill-in service advisor. He was unprofessional, rude, and not helpful at all. When I tried to explain that there was some damage to my dashboard, that my windshield wipers were not properly calibrated as a result of the recent service, he gave me pushback and even suggested that they would look at the video. When I requested a loaner, his attitude was summarized by telling me that there were no loaner cars available; even after I informed him of my pre-conversation with Jeffrey, that I will be provided a loaner. I remained calm and polite despite Felipe’s ineffective and disinterested demeanor. Felipe sent me to the loaner/checkout area without any paperwork. Under the circumstances, I had forgotten that I would normally take the loaner paperwork over to the checkout area. And only after I sat there for more than 30 minutes, the desk attendants asked me who was my service advisor, and where was my paperwork for the loaner. I replied that I had not been given any paperwork. That is because, Felipe still had it at his desk. But for a gentleman by the name of Diego standing at the desk, then asking me who was my service advisor that day, and then going over to Felipe’s desk, retrieving the paperwork. Diego ordered me a loaner. I would have been sitting there for a much longer time had he not intervened. I thanked Diego for his assistance. I also saw Gustavo a short time after and informed him briefly of my experience. He was apologetic. Felipe, on the other hand, unequivocally provided me with the worst service I have ever experienced and showed a complete disregard for me as a customer. I never again want him as my service advisor. Moreover, when I came to pick up my car, and met with Jeffrey. I noticed other issues, then needed to drive home another loaner. I asked to speak to a manager, and that’s when Osiris stepped up to the plate. She was very helpful to say the least, providing me with a warranty expiration exception. Unfortunately, when I came back to pick up my car, and I did not recognize it until I got home; my sound system was disconnected. I returned my car and I pointed it out immediately to Jeffrey. I was forced to drive home another loaner. Unfortunately, when I came back to pick up my car, something else was wrong; my rear speakers were connected, but not my front speakers. I pointed it out immediately to Jeffrey. I asked him, is the same person working on my car, or was a different service repairman assigned to it. Nevertheless, I was forced to drive home another loaner. When I returned to pick up my car, the faceplate covering the rear A/C blowers (covering the wiring for the radio-wiring exposed) was sitting on my rear seat, with screws on the floor. Jeffrey took the car immediately back to the service area to get this reconnected. Lastly, as I write this, I want to reiterate that my experience with Gustavo, Jeffrey, Osiris, and even Diego was what I expect as a reasonably prudent customer. However, I have lost confidence in the service repairmen. I noticed another issue after I retrieved my car the last time, as my front radio speakers seem to have a poor connection, but I am timid about bringing my car back. If anyone cares to research my experience and care to challenge what I am saying in this writing is all factual and true, I welcome your challenge. I truly trust and hope that my review reaches the right people. Respectfully, James Spann More

by SPANNWAY Verified Customer Verified Customer

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I appreciate Lexus of Pembroke Pines for their professionalism and friendliness. It's why I keep coming back. professionalism and friendliness. It's why I keep coming back. More

by LAURAINE Verified Customer Verified Customer

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My service manager was changed to Rodney Fuller. He is excellent. Straight forward and truthful. He made recommendations that were best for me, not the most expensive. This is the best way to do He is excellent. Straight forward and truthful. He made recommendations that were best for me, not the most expensive. This is the best way to do business in the long run. Everything that he said was correct. Thank you , Rodney!!! More

by a.harriet Verified Customer Verified Customer

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very happy with my service that was done at Lexus of Pembroke pines wouldn't go anywhere else Pembroke pines wouldn't go anywhere else More

by ECOZAR Verified Customer Verified Customer

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Not good. Made an appointment for service with one person, was lied to and received another person. person, was lied to and received another person. More

by esgohari Verified Customer Verified Customer

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