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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,207 Reviews

8,207 Reviews of Lexus of Pembroke Pines - Service Center

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February 10, 2021

I received very excellent service, and I thought the dealership had very friendly employees. I am extremely happy with my service advisor Juan Correa. I found him helpful. More

by NADER1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for the wonderful feedback about Juan! We are delighted that you can depend on him and our Lexus of Pembroke Pines team for helpful service. We truly appreciate your repeat business!

February 10, 2021

Worst place to get your car service, but have no choice, this is the only Lexus dealership in my neighborhood, they sell / install parts without customer consent, and then blame it on customer, the service More

by MOHAMEDIFRAN942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Luis amaro(service)
Feb 25, 2021 -

Lexus of Pembroke Pines responded

Mohamed - This doesn't sound like the transparent and friendly service we pride ourselves on here. I assure you that it is never our intention to mislead our customers, and I would be more than willing to speak with you directly about this to see if we can clear up any confusion. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 10, 2021

Very customer oriented and friendly service. I am extremely happy with the service I received. Especially My service rep Juan, he has done excellent job. More

by jinglucao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Juan went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 10, 2021

Excellent the service I always receive is wonderful. My service rep, Melissa is wonderful. She always takes care of everything. I never harto wait long she had the paperwork ready as soon as I walk in. Let More

by LOURDESDURAND
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for reviewing us and for shouting out Melissa! We appreciate your feedback and are thrilled to hear that she went above and beyond to assist with your vehicle. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

February 10, 2021

My experience with Lexus and Isidro Garcia is always a wonderful interaction. I was able to get a loaner while my car was serviced and it was completed the same day but I could go about my day without del More

by MRS.ROBO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that we could provide you with a loaner vehicle and make your service experience as convenient as possible! Thank you for choosing Lexus of Pembroke Pines and taking the time to review our team. We hope to see you for your future services!

February 10, 2021

Very pleased with service of my car. Car returned looking brand new! Would highly recommend Lexus of Pembroke Pines. Been buying cars here for over 20 years More

by HOWIESLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We can't thank you enough for your years of business! We are thrilled that our team has taken such good care of you and we look forward to working with you for a long time to come. Have a wonderful day! - Lexus of Pembroke Pines Team

February 10, 2021

Always a pleasure bringing my car to get serviced or repaired. Everyone is always friendly. The experience is always the same. It has been a great dealership for us More

by Schifty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued support of Lexus of Pembroke Pines! We are happy to hear that our team always delivers friendly, high-quality service and care. See you next time!

February 10, 2021

My wife ran over something on the highway and that is why I brought it in. Mr Fuller put me at ease and made my visit a pleasure. Don't let him go as he is one of a kind. More

by FREDHANNUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Fuller
Feb 10, 2021 -

Lexus of Pembroke Pines responded

Fred - Thank you for trusting Lexus of Pembroke Pines with your business! We strive to deliver a seamless service experience, and it is great to hear that this was reflected in your time working with us. We are wishing your wife many safe and happy miles down the road!

February 10, 2021

friendly,courteous and efficient. John is a great guy..exemplifies all the above qualities and more..I feel he truly cares and truu it es to give the best service.. More

by SDBWJOHNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Feb 10, 2021 -

Lexus of Pembroke Pines responded

This glowing feedback about John makes our day! Thank you for giving Lexus of Pembroke Pines your business and five-star review. We look forward to welcoming you back next time!

February 10, 2021

Great service as always. Everything was done correctly and timely and everyone is friendly and informative. I love owning a Lexus because they are great cars and mostly because of great service. More

by Lcoppens21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Lexus of Pembroke Pines responded

We are so happy to have you as part of the Lexus of Pembroke Pines family! Thank you for your confidence in our team, and for your kind review. See you next time!

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