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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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February 09, 2021

I came in for an oil change but mentioned I couldn’t set my new phone up. Juan who was only checking me in was wonderful. He sat with me & showed me exactly how he was setting up the phone connection & blue More

by PHILLARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 09, 2021 -

Lexus of Pembroke Pines responded

What a great review! We love to hear that our team assisted with your oil change and that Juan helped set up your phone connection as well. Thank you very much for being a Lexus of Pembroke Pines customer!

February 09, 2021

Service call with Carlos Perez was professional as always. Car was serviced and issue resolved. Carlos is always professional and honest and up front about all repairs needed. More

by eche8260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 09, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer! It's great to hear that Carlos always takes such good care of you and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your service needs!

February 09, 2021

Spoke with Lynn last night so pleasent and helpful And hope to speak to her again when I go there again! I’m A loyal customer have purchased many cars there and always satisfied! More

by sch7931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres majerovicz Sebastian Mejia is also great he helps me out all the time!
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We strive to make the purchasing process go smoothly, and it is fantastic to hear that you had such a great experience working with Lynn. Drive safely, and we hope to earn your business again at Lexus of Pembroke Pines!

February 09, 2021

Lexus of Pembroke Pines has alway been the standard for great service. This is my 5th Lexus and I plan on being a lifetime client. More

by SKINGJR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Lexus of Pembroke Pines responded

We couldn't be happier to have you as a loyal Lexus of Pembroke Pines customer! Thank you for your business and your confidence in our team. Safe travels until we see you next!

February 09, 2021

My Service rep Andre is very helpful and also friendly. He makes me feel like I am his only customer. I like that!!! Thanks Andre More

by al_lozano1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are very proud to have Andre on our team and happy to hear that he went above and beyond to assist with your vehicle. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 08, 2021

Kudos to my servicee advisor Juan casnero I apppreciate his professionalism and genuine concern of my wait time making sure that i was okay with my stay. Kudos to Juan More

by Maine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Carlo Correa, Melissa Cortes
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that Juan went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

February 08, 2021

I’m sure ot and hope the service in my maintenance was done well ,but I was very disappointed on the cleaning of my car More

by loditaveras
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Lexus of Pembroke Pines responded

Thank you for reaching out. Customer satisfaction is our goal and I apologize that you were disappointed with your car wash. We are taking steps to improve and I hope we can deliver a five-star experience next time. Osiris Barcelo - Service Manager - (954) 443-2332

February 07, 2021

Service was great! Carlos always on top of the service needed for my car! Happy to bring my car to Lexus of Pembroke Pines know that I will receive top service! More

by COOPERCITYBETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs! We love to hear that you can depend on Carlos to take excellent care of you and your vehicle. Have a wonderful week!

February 07, 2021

John was excellent, he took care of us and was very friendly. He explained the process with our Bluetooth and car play system and that the technology dept would help me at the time I pick up my car. More

by mnijamkin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Singletary and the technology representative was very nice and helpful
Feb 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful experience working with John. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

February 07, 2021

Sebastian was very professional, love the attention he provided us with, excellent customer service and super friendly. Overall a great experience with him nothing to change about my visit. More

by MOHERNANDEZ16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Feb 08, 2021 -

Lexus of Pembroke Pines responded

We love to hear that Sebastian made your recent service visit such a success. Thank you very much for trusting Lexus of Pembroke Pines with your vehicle! For all your future auto needs, we will be here to help.

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