Lexus of Pembroke Pines - Service Center

Great customer service and excellent attention to detail. My service advisor Sebastian communicated with me throughout the entire progress while my car was being serviced. They even provided me a loaner vehi My service advisor Sebastian communicated with me throughout the entire progress while my car was being serviced. They even provided me a loaner vehicle that was brand new! Highly recommend this Lexus service dealer. More

Pleased with the service. Check in & out process could use some attention. I usually go to JM Lexus and its a different experience. One point of contact instead of the 5 different people I had to interact use some attention. I usually go to JM Lexus and its a different experience. One point of contact instead of the 5 different people I had to interact with for a simple oil change. More

The best services and the information that my adviser gives me is always very helpful. He is very professional. And always trying to Help me gives me is always very helpful. He is very professional. And always trying to Help me More

The advisor was very professional; dropped off the car and explained the problem; he said that the service technicians would look into it and it would take about 1/12 hours to complete. Everything went as and explained the problem; he said that the service technicians would look into it and it would take about 1/12 hours to complete. Everything went as planned More

First of all, I would like to state that this is not the first time I have had a bad experience,but this is about this experience. My wife and I turned in my new car for a basic maintenance on Saturday, fe first time I have had a bad experience,but this is about this experience. My wife and I turned in my new car for a basic maintenance on Saturday, feb.13 knowing it would not be completed that day. We were asked for a rental car but declined because we did not need another vehicle on Sunday, February 14. We were told it would be completed at the latest 12pm the next day after. I was told and messaged on a text that I would be told of it's completion. I never received any communication. We called at 4:11pm and was told the shop was closed and nothing could be done. Really? After speaking to a manager, nothing was done, just a sorry. With that being said, now I needed my car for Monday to go to work but you don't open until 730am and I needed to be in work by 6am, in Boca! My girl called the manager, he apologized and stated the system is flawed abd to get a loaner next time. (I feel we were being respectful and assistive in your business not to get one) So an Uber each way, not cheap AND still could not get my car because I get off at 6pm and you guys are closed. I now had to work a half of a day Tuesday to get there in time to get my car. To make things worse, pick up the car and I have pen marks on my upholstery. I did not want to go back or call because I just had enough. In conclusion, I feel that when you get a luxury vehicle, especially Lexus, you should have the highest care, especially when you spend almost 50k on a vehicle. I have gotten much better service from Toyota, nissan, and kia..... Yes! Kia. I will not be coming back and would rather go to Lexus of west palm. I do not know who is at fault, so I fo not mention names. The person that took my car was great and the person who wrote me up was nice. I'm not a person that writes these, but because of my car being expensive (dream car) and because of the lack of empathy and how it impacted me the past few days, I felt compelled to let you guys know so nobody else would get this treatment. Maybe this will aid in your growth and teaching. If I came across the wrong way, I apologise. Thank you for reading Ramsey Behnam More

Excellent service ,they told me all the issues that were wrong with my vehicle and respectful service agents, I felt safe leaving my vehicle with you wrong with my vehicle and respectful service agents, I felt safe leaving my vehicle with you More

Jeremy was very helpful and thorough, friendly and was willing to answer any additional questions. I’d definitely ask for him next time should I ever need something serviced for my car again. willing to answer any additional questions. I’d definitely ask for him next time should I ever need something serviced for my car again. More

Lexus of Pembroke Pines had amazing service, not only did they get me through quickly but they lent me a loaner car and they finished with my car under the time they promised. they get me through quickly but they lent me a loaner car and they finished with my car under the time they promised. More

I’ve been a loyal customer of Lexus Pembroke Pines for over 5 years and I am happy with the quality of the brand and its employees at this particular dealership. over 5 years and I am happy with the quality of the brand and its employees at this particular dealership. More

Juan Correa was prompt and courteous. Juan took out the time to thoroughly explain the details of the service appointment and provided the estimated cost of the service. Juan also explained the recommended time to thoroughly explain the details of the service appointment and provided the estimated cost of the service. Juan also explained the recommended service for the vehicle. More