Lexus of Pembroke Pines - Service Center

There was no will to help out or see other options on the amount of work needed to be done. Zero customer service. The north Miami branch is much better has higher quality service. I just came to this one be amount of work needed to be done. Zero customer service. The north Miami branch is much better has higher quality service. I just came to this one because other was closed. I was just told the expected amount to pay and nothing else was discussed and when stated the cost was too much nothing else was done not even to see other options. Quality of work was very poor there was no print out of the expected work that needed to be done even though the diagnostic was paid. Some of the work that needed to be done was sent via email in a non professional manner. Usually in Lexus of north Miami they give you a detailed print out. More

I was really disappointed in my service.. I received doing my visit on 1/9/21...my advisor never came personally to me...I saw him great other guest doing my visit on 1/9/21...my advisor never came personally to me...I saw him great other guest More

As a Bussiness owner I have clear time is crucial to keep money flowing Unfortunately my last experience was not good I have to comeback twice for a simple light fixture under passenger door and the d keep money flowing Unfortunately my last experience was not good I have to comeback twice for a simple light fixture under passenger door and the detailing crew didn’t do a good job😩 More

He shows that he professional and we'll experience in his work. Appointment was on time and service was done a timely manner. Good job work. Appointment was on time and service was done a timely manner. Good job More

Outstanding service, from the initial arrival & being greeted by the young lady (can’t remember her name?) to dealing with the service rep: Mr. Isidro. The whole process was a pleasure, keep up the great greeted by the young lady (can’t remember her name?) to dealing with the service rep: Mr. Isidro. The whole process was a pleasure, keep up the great work! More

Never lets me down this dealership I recommend to everyone the guest service is amazing and the work they do in a timely manner so thank you everyone the guest service is amazing and the work they do in a timely manner so thank you More

The communication flow is easy and precise. Andre Rust is very knowledgeable. I have a series of work detail that needs to be done this year, and he's been helpful in working with me to prioritize the most i very knowledgeable. I have a series of work detail that needs to be done this year, and he's been helpful in working with me to prioritize the most important ones More

José Amaro is the very bestVery knowledgeable and José Amaro is the very best Very knowledgeable and professional Always accommodating and provides me with updates while my car is being serviced H José Amaro is the very best Very knowledgeable and professional Always accommodating and provides me with updates while my car is being serviced He is an asset More

Special Thanks to my Service Man, John Stiegle from the Service Dept. at Lexus of Pembroke Pines dealer for the many years of great service. Service Dept. at Lexus of Pembroke Pines dealer for the many years of great service. More

Where I purchased my car in 2006.It took to long to just Where I purchased my car in 2006. It took to long to just get engine light off. They actually left the clips off the plastic covers for the motor. Where I purchased my car in 2006. It took to long to just get engine light off. They actually left the clips off the plastic covers for the motor. I did not want the other suggested work to be completed. The person I was assigned was not as professional what I usually get. I really need to return and get those clips put on as they should have been! Yours Sincerely Tom Stone More