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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,273 Reviews

8,273 Reviews of Lexus of Pembroke Pines - Service Center

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February 04, 2021

Jeremy is very helpful and thoughtful... makes dropping off my car a joyful Experience...instead of it being a headache. Thanks Jeremy for being a outstanding worker... More

by Tciero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We are grateful for the kind words about Jeremy and will be sure to let him know how much you appreciate his help. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

February 04, 2021

Excellent service and great price. I had a nail that punctured the sidewall of my tire and took to get checked I needed a new tire and it was done quickly and for a very reasonable price. More

by Qban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Feb 04, 2021 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Thank you for coming to Lexus of Pembroke Pines for your tire replacement!

February 04, 2021

I arrived with an appointment and was told my service advisor busy. I was told to wait. I finally asked for another advisor. If I didn’t ask I’d probably still be sitting there. More

by ellensredni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know his name but the man who took the keys when I first arrived
Feb 22, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read, and it doesn't sound like the efficient and attentive service we pride ourselves on here. I will be sure to share this feedback with my team, and we will work to improve both our attentiveness and our communication going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 04, 2021

Great service. My uncle recommended John. He was very polite and helpful. John explained what they will be doing to me car and also helped me get a loaner car so I can go to work worry free. More

by MMCRAY1770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Feb 04, 2021 -

Lexus of Pembroke Pines responded

We're so proud to have earned your business! It's great to hear that John delivered such a transparent and considerate service experience. Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

February 04, 2021

I would like to say that I am very satisfied with the professional service that I get at the Pembroke Pines Lexus dealer, my advisor is Carlos Perez he is a very polite and professional and very informat More

by Yvette354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Feb 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Carlos takes such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

February 04, 2021

I have brought five Lexus and referred over 20 family members and friends, I would like to receive customer loyalty to discuss pricing when I buy my next car. More

by GLORYPRDK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyal business! We are so grateful that you've referred others here, and we would be more than willing to speak with you directly about any vehicle you are interested in. Please don't hesitate to give me a call. Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

February 04, 2021

Andre Rust (My service writer) was officiant in servicing my 2017 Lexus ES350 .. It took less then an hour for him to complete it👍🏽 Thank you! Lexus of Pembroke Pines More

by Irv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith
Feb 04, 2021 -

Lexus of Pembroke Pines responded

We're thrilled to hear that Andre took such good care of you and your 2017 Lexus ES 350, Irv! Thank you for trusting Lexus of Pembroke Pines with your service needs!

February 04, 2021

The dealership is phenomenal. I love the customer service there. The quality of work was great. The employees are very friendly. I will definitely be back! More

by MRS.BWASHINGTRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Lexus of Pembroke Pines responded

It means so much to us to see your review! Thanks from the team at Lexus of Pembroke Pines!

February 03, 2021

Jose always ensure my visit to Lexus of Pembroke Pines is an excellent one. He aims to make sure that all my concerns are addressed. More

by Jhackett78
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Feb 03, 2021 -

Lexus of Pembroke Pines responded

Your confidence in Jose absolutely means the world to us! Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

February 03, 2021

Jeremy Rivera provided great services and is always ready to help you. I strongly recommended the service for your Lexus services with him at any time. More

by mariterealestate938
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great feedback! We are very proud to have Jeremy on our team and happy to hear that he was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you again at Lexus of Pembroke Pines!

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