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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,084 Reviews

8,085 Reviews of Lexus of Pembroke Pines - Service Center

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January 07, 2021

First time with John as service advisor, he was great! Everyone was friendly and helpful. Items I mentioned were listed on the final invoice which helps me to see they were addressed. Love the loaner s More

by vanessa17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John he was great, thank you
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Vanessa, we are thrilled that John provided you with a quality loaner and excellent service! Thank you for continuing to choose Lexus of Pembroke Pines, your business means a lot to us. We hope to have the opportunity to assist you again in the future!

January 07, 2021

Was a pleasant experience / with all COVID protocols make me feel save / Carlos make everything perfect and professional / I have two Lexus and there are Great cars More

by CLAUDIAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 07, 2021 -

Lexus of Pembroke Pines responded

Claudia, we value the safety and satisfaction of our customers above all else, so we appreciate you mentioning how dedicated our team is to health protocols and excellent service. Thank you for taking the time to review us and highlight Carlos' great work. We hope to welcome you back to Lexus of Pembroke Pines in the future!

January 07, 2021

All was great, the service was excellent. Lexus service is always good. Thanks so much for all .I will continue choosing pembroke Pine dealer for long time More

by YANELAD649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

We appreciate your business and kind review! The team at Lexus of Pembroke Pines looks forward to seeing you again soon.

January 07, 2021

As a fifteen year customer of this dealer, I am highly satisfied with the service I have received. I would not go anywhere else. I’m never disappointed. Jeremy Rivera is outstanding! He makes you feel li More

by GARCIA00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Lexus of Pembroke Pines responded

This review makes our day! Thank you for your fifteen years of loyal business and your outstanding feedback. We are delighted to hear that Jeremy and the team make you feel like part of the Lexus of Pembroke Pines family. We look forward to seeing you next time!

January 07, 2021

Great service. The loaner car was greatly appreciated Everyone involved was pleasant. You can tell it’s a great place to work. I will recommend to friends. More

by BOBDAMPOLO
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and it means a lot to know that you will recommend us to others. If you ever need anything else, don't hesitate to come back and see us again!

January 06, 2021

Very disappointed with the BS of no longer being able to get a loaner car when getting your car service it should be included w/service! More

by m143b2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Lexus of Pembroke Pines responded

I understand your frustration and apologize for any inconvenience this may have caused you. Our team remains committed to delivering top-of-the-line service and, if we can assist you in any way, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 06, 2021

I’m comfortable working with this dealership. I’m into my third lease with them. Andre from service is very efficient. Lexus is a high quality car. More

by gratefulfirst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in our team! We appreciate you taking the time to leave a review and highlight Andre's great work. Safe travels from all of us at Lexus of Pembroke Pines!

January 06, 2021

I went in without an appointment and was able to get serviced immediately. All of my car needs were addressed. My service manager, Jose, always gives my the details in black and white (I love this!). I More

by Smarti710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose A.
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for putting your trust in Jose and the team! We appreciate your continued business and stellar feedback here at Lexus of Pembroke Pines.

January 06, 2021

Very appreciated peoples. Warm welcome. They services are so fantastic. And then they services are very fast. Well done. I will recommend it to anyone I know. Once again thank you for the great service! More

by ISSELINELOUIS56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Lexus of Pembroke Pines responded

It is wonderful to hear that our team made your service experience friendly, efficient and high-quality. Thank you so much for giving Lexus of Pembroke Pines your business!

January 06, 2021

The service was great as always !! My tech was very knowledgeable and very patient with all My concerns and all my needs .Excellence experience l! More

by San24lo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for your confidence in our team, and for your continued business. We are grateful to have you as a Lexus of Pembroke Pines customer. See you next time!

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