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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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December 31, 2020

Was very satisfied with service and Jeremy my sales associate was extremely professional. Prices are high for work done on my 2007 Lexus350 .keep me updated! More

by lindab112340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Hi Linda - We are grateful for your business as well as your feedback. I'm sorry to hear that you aren't satisfied with our prices, and I apologize if we were at all unclear. I would be glad to speak with you about this directly, so don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 31, 2020

Great pick up and drop off service. They even met me at a different location in Pompano where I was shopping to drop back my car . Thanks Lexus! More

by VANESSANOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis- drop off driver was amazing
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thanks for the stellar review! We are happy to hear that our team went above and beyond to ensure that you left Lexus of Pembroke Pines as a happy customer. Happy New Year!

December 31, 2020

As always awesome service. Melissa Ho, our service consultant was very courteous, detailed and expedient. Service was done within 45 minutes of arrival at the dealer! More

by JNARANJO03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho Service Dpt.
Dec 31, 2020 -

Lexus of Pembroke Pines responded

Thank you for stopping by to leave Lexus of Pembroke Pines a review! We're delighted to see that you enjoyed working with Melissa and that our service team had you back on the road in no time. Safe driving and see you next time!

December 31, 2020

Your product is good, but your service is exceptional. Isidro Garcia is far better than any words of mine could ever describe. My wife and I never enjoyed servicing our vehicles until we met Isidro. Pleas More

by GORSUCHJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isidro Garcia
Dec 31, 2020 -

Lexus of Pembroke Pines responded

We couldn't wish for a better review, thank you! We are delighted that Isidro gave you and your wife a stellar service experience. Thank you for giving Lexus of Pembroke Pines your business, we look forward to welcoming you back next time!

December 31, 2020

Fair and timely service for a mileage check up. Appointment time was respected. Service completed quickly and professionally, which is what I expect of this dealership. More

by jlcarrie12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rusk
Jan 04, 2021 -

Lexus of Pembroke Pines responded

We are happy to hear that our team lived up to our high expectations during your recent service! Thank you for being a great customer of Lexus of Pembroke Pines and taking the time to share your kind comments. Hope to see you next time!

December 31, 2020

Great service, very professional and staff is well trained. Specially Sebastian Mejia, super friendly and makes everyone feel like family, goes above and beyond to offer above expectation service. More

by richard1410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Jan 04, 2021 -

Lexus of Pembroke Pines responded

Richard, it makes us smile to hear that Sebastian made you feel like part of the family! We are thrilled that our team exceeded your expectations and we appreciate the positive feedback. Thank you for giving Lexus of Pembroke Pines your business!

December 31, 2020

Always great service, from service person, loaner, to quality of the work. Been coming for years and i am always satisfied. I highly recommend L O P P More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 04, 2021 -

Lexus of Pembroke Pines responded

Glenn - We can't thank you enough for your years of business - wow! It means a lot to know our team earned your recommendation and we look forward to our continued relationship. - Lexus of Pembroke Pines team

December 30, 2020

Very smooth experience like always. Thank you Andre Rust for your excellent service. Lexus of Pembroke Pines is the place to go. Happy Holidays to all of you. Stay safe and healthy! More

by MARTHASANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Thank you, Martha, for reviewing Lexus of Pembroke Pines! It is our goal to deliver 5-star service and I am glad to see that Andre hit the mark!

December 30, 2020

Jeremy is a great representative. My problem has been with your auto mechanics. I paid for four tires this year and they were installed incorrectly. My car was falling apart on 595. I had a tow truck More

by JENFONSECA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Customer safety is our highest priority and I'm concerned to hear about the issues you've experienced with your vehicle. If you're willing, I would like to speak with you directly to see what I can do to help here. I will look for your contact information, but please consider calling me directly. Thank you, Jose Camara- Service manager - 954-443-2332

December 30, 2020

I always enjoy coming to the Pembroke Lakes location because whenever I come in for a service, the service department operates efficiently and communication is never an issue. Thank you guys!!! More

by blamirelys
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sammy Libraty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your loyalty to Lexus of Pembroke Pines and are proud to have earned your business. Drive safely, and we are looking forward to seeing you again down the road!

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