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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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December 28, 2020

Very efficient, helpful and polite staff. Always available to answer any questions. Explanations or answers that are given, you can understand easily. I would recommend. More

by getemkc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business! We look forward to taking care of you next time!

December 27, 2020

Jose Amaro showed excellent costumer service to me and my family he spoke clear fluent English and was able to swiftly service our lexus with no further delay We are proud to have him as our service,advisor More

by Carlos Pineda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you, Carlos, for leaving us a review! We're grateful for your confidence in Lexus of Pembroke Pines and we're glad to see that Jose was so helpful!

December 27, 2020

Both the service and the customer service service were very good. I’m please to be part of The Lexus family. They take care of the client very well. More

by Amarilis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro García
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to review Lexus of Pembroke Pines! We are thrilled to hear that you're happy with our service and we're delighted to have you as a customer. Enjoy your week!

December 27, 2020

I believe I was overcharged and I got no call back or explanation What a waste of time that is to call that place and yet to be asked so many questions and no one is able to answer what those charges o More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Jan 11, 2021 -

Lexus of Pembroke Pines responded

Alex - I sincerely apologize if our communication has fallen short. Customer satisfaction is our priority and I'd like to step in here to assist you further. Without a last name, I won't be able to get in touch so please consider calling me directly. Thank you, Jose Camara - Service Manager - (954) 443-2332

December 26, 2020

Excellent service and work. I will recommend your services. I will come back. People are berry frenzy and want to help. Product is excellent. Thank you. 😀 More

by AGONZALEZ15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team. Drive safely, and we are looking forward to seeing you again down the road!

December 26, 2020

As a loyal 20+ year customer, I have never been disappointed with the friendly and professional service always provided me. I’ve always felt at home at Lexus of Pembroke Pines. More

by jbb777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for your continued support of Lexus of Pembroke Pines! We strive to take excellent care of guests and it made our day to know that always comes true for you!

December 26, 2020

Jeremy always does an amazing job to make me feel like a valued customer! He makes sure everything is in order with my car and that it’s it top shape! More

by SIEGELCOUNSELING@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for the kind words about Jeremy! We expect the highest level of service from our team, and it is excellent to hear that this was reflected in your time working with us. We appreciate your support and are wishing you many safe and happy miles down the road! - The Lexus of Pembroke Pines team

December 26, 2020

Service rep was excellent...very professional and accomadating.also service was done in timely manner Also appreciated car was washed.i will definitely recommend thanks More

by JGORODETZKY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for recommending us! We are very glad to hear that your recent service visit went smoothly and that you were back on the roads in a timely manner. Hope to see you again at Lexus of Pembroke Pines!

December 26, 2020

Appointment for service was quick and efficient; on arrival to Kexus Dealership, there was no waiting; the service attendant Mr Andre Rust was friendly, helpful and knowledgeable. I will recommend him More

by JVMILLER476
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept- Mr Andre Rust
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate the five-stars and are happy to hear that you had such a successful service experience working with Andre. Drive safely, and we hope to work with you next time at Lexus of Pembroke Pines!

December 24, 2020

Great job! My service manager, Carlos, has always taken of me for over four years now. I always know my car is in good hands when I drop it off. I’m a very happy customer. More

by michelle.ramos44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Dec 24, 2020 -

Lexus of Pembroke Pines responded

Thank you, Michelle, for leaving us a review! It is fantastic to hear that Carlos has been taking care of you for so many years. We look forward to working with you next time!

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