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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,281 Reviews

8,281 Reviews of Lexus of Pembroke Pines - Service Center

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January 24, 2021

Service was fast and friendly. My car was returned to me washed and cleaned. Everybody I had contact with observed Covid19 protocol.very satisfied with the dealership More

by EMANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Marsala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate the great feedback and are thrilled to hear that the Lexus of Pembroke Pines team earned your five-stars. Drive safely, and we hope to see you back next time!

January 24, 2021

John Steigele helped me and he was so so friendly and knowledgeable. I love the Lexus in Pembroke. They are always warm, welcoming and professional. More

by yimail44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that you are so confident in John and the Lexus of Pembroke Pines team. Drive safely, and we hope to work with you again down the road!

January 24, 2021

Excellent work. Kept me me informed on all events happening in the process of my vehicle. Explained all the problems and the cost of the service. More

by Fsu1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you very much for trusting your vehicle with Lexus of Pembroke Pines! We are so happy to hear that you are satisfied with our service. For all your future auto needs, we will be here to help.

January 24, 2021

Great service was provided at this location. The location was very clean and good when it came to getting my car done. They were also very cautious on keeping COVID-19 social distancing protocols More

by sabrinagomez04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Sabrina - What excellent feedback! It's great to hear that you felt safe and comfortable during your time at our dealership. Thank you from everyone at Lexus of Pembroke Pines!

January 24, 2021

Took my car back on time, gave me a loaner, and finished quickly. Excellent service, friendly, safe, everyone wore masks and socially distant. Thanks for everything More

by mun010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Hue
Jan 25, 2021 -

Lexus of Pembroke Pines responded

We're glad we could make your service visit so safe, friendly, and convenient! Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

January 24, 2021

The service was excellent and my car was ready very fast. They made a good job in my car. Thank you Lexus of Pembroke Pines More

by Lilitocastroe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

It's our pleasure to assist with your auto service needs! Thank you very much for taking time out of your day to share this feedback and rate Lexus of Pembroke Pines five stars.

January 24, 2021

As usual amazing service on my car and customer service Jamie always goes above and beyond So happy I chose Alexis can’t wait for my lease to be up so I can get another one More

by GUY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

For you to say that you can depend on Jamie to go "above and beyond" to assist you makes our day. Thank you so much for being a loyal Lexus of Pembroke Pines customer! We look forward to our continued relationship.

January 23, 2021

I love lexus of pembroke pines because everyone is so professional and polite. Every time I bring my truck in for service, the customer service I receive is really valued and appreciated. Thumbs up to m More

by Sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! We are grateful to have you as a customer here at Lexus of Pembroke Pines, and it means a lot to know that our team always provides the friendly and professional service we pride ourselves on here. We will be sure to let Carlos know that you appreciate his help, and we look forward to your next visit!

January 23, 2021

I am very pleased with the level of service that I received from the Lexus of Pembroke Pines! The service was prompt, COVID-19 cautious and my service advisor Sebastian made me feel like family! More

by JB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we are so glad we were able to make your experience safe and comfortable for you during this difficult time. We will be sure to let Sebastian know that you appreciate his help, and we look forward to your next visit!

January 23, 2021

Very accommodating staff . Sebastian was super and patient in explaining what is needed to be done on the car. Very good customer service and professional in dealing with people. More

by RRB121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 25, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your vehicle! We love to hear that Sebastian provided informative service so you could be confident in the work done to your car. Safe travels and we hope to see you next time!

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