Lexus of Pembroke Pines - Service Center

Melissa always does a great job for me. Lexus replaced my water pump and serviced my car with no problems. I will be back for my next service. my water pump and serviced my car with no problems. I will be back for my next service. More

Excellent service!! The service department did an excellent t job communicating price and timing. The service was quick and I was on the road in a jiffy. Thanks!! excellent t job communicating price and timing. The service was quick and I was on the road in a jiffy. Thanks!! More

Always a great job and short wait. Sebastian is always helpful and does a great job everytime. We travel from Delray Beach so the service must be outsanding! helpful and does a great job everytime. We travel from Delray Beach so the service must be outsanding! More

I love taking my car to get service there. I get amazing service, and while I wait, I get a Complimentary coffee and a car wash.🥰 service, and while I wait, I get a Complimentary coffee and a car wash.🥰 More

Spectacular service and incredible customer service. The service manager or director Brian Martin is amazing. Extremely helpful and a total hands on leader. Very satisfied. service manager or director Brian Martin is amazing. Extremely helpful and a total hands on leader. Very satisfied. More

Jeremy Rivera is always excellent with his service and part of the reason we continue to use your dealership. I was in and out and all is perfect. part of the reason we continue to use your dealership. I was in and out and all is perfect. More

It’s kept very clean and taken very good care during the COVID time. Everyone we dealt with was very nice. The car we wanted was available. COVID time. Everyone we dealt with was very nice. The car we wanted was available. More

I usually go to this dealer but last time the service was terrible. First I called for an appt and they set me with a different advisor, so I requeated my advisor who I aleays see and they set it right, but terrible. First I called for an appt and they set me with a different advisor, so I requeated my advisor who I aleays see and they set it right, but I got there, and had to wait for a few minutes, Someone finally came out and told me my advisor was at lunch, that they will take my car and he will call me later. They told me my oil change was going to take an hour. They didn’t have loaners so I had to take an Uber home to wait an hour. Then no one called me after an hour so I called to ask for the status of my oil change and no one was able to give me an answer. I was transferred 2 times and the lady on the phone had No idea. So I decided to go back to pick up my car. I got there another 30 minutes later to give them more time. They told me my car was ready. It has been 1.5 hours. But then they made me wait one more hour. It took them exactly 2.5 hours. Listen, if that was the case, then tell me from the beginning. But don’t tell me 1 hour and be done 2.5 hours later, that is just not ok. Tell me 3 hours and be done in 2.5. And last but nit least, I asked the guy to check the start engine button and they “forgot”. Now I have to make another appt to get this check. Looks like I will be going to another Lexus. The Pembroke Pines one lately is not very good communicating with their clients. More

My service rep- Jeremy was patient and courteous He My service rep- Jeremy was patient and courteous He listen and listed everything I needed done on my vehicle, he made sure to stay in my price range My service rep- Jeremy was patient and courteous He listen and listed everything I needed done on my vehicle, he made sure to stay in my price range More

Best service department in town! Always on time and dedicated to provide good service. No complaints! I am truly one happy customer. Thank you much! dedicated to provide good service. No complaints! I am truly one happy customer. Thank you much! More