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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,290 Reviews

8,290 Reviews of Lexus of Pembroke Pines - Service Center

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January 16, 2021

Best service department in town! Always on time and dedicated to provide good service. No complaints! I am truly one happy customer. Thank you much! More

by Giana C
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family, Giana! It's fantastic to hear that our service team always takes such good care of you and your vehicle. Thank you for trusting us with all your repair and maintenance needs!

January 16, 2021

Jeremy Rivera is always excellent with his service and part of the reason we continue to use your dealership. I was in and out and all is perfect. More

by NEWDAY2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a five-star review! We will be sure to share this feedback with Jeremy and the rest of our team!

January 16, 2021

I would’ve gave you five stars I would’ve years ago when you fix my other three cars and my work vehicle but now my work vehicles in there I’ve been calling to find out why it’s not done yet I’ve been told More

by Erbean1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Feb 05, 2021 -

Lexus of Pembroke Pines responded

I'm so sorry for the miscommunications here as well as the delay in your repairs. I want to make sure this is straightened out, but I won't be able to find your contact information from this review. Would you please contact me at your earliest convenience so that I can assist you? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 16, 2021

Special thanks to Jose Amaro as an excellent customer Service representative with excellent care of customers needs, with politeness and knowledge all the time found More

by emmanueljr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro
Jan 18, 2021 -

Lexus of Pembroke Pines responded

This feedback is music to our ears! Thank you for your confidence in Jose and the Lexus of Pembroke Pines team. We look forward to welcoming you back next time!

January 16, 2021

This service was outstanding the representatives very This service was outstanding the representatives very caring courteous and very well-informed; They explained everything to me and I was very gratefu More

by sunhbinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Cashier was very pleasant & efficient, Mohammed I Yousuff
Jan 18, 2021 -

Lexus of Pembroke Pines responded

We’re lucky to have you as a customer. Thank you for supporting Lexus of Pembroke Pines and trusting us with your repair and maintenance needs!

January 16, 2021

Great service and update of my vehicle. I am happy with my Rx350. I received good maintenance through my plan. Lexus representative was respectful and professional. More

by ANNIERODRIGUEZM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you, Annie, for taking the time to review Lexus of Pembroke Pines! We're grateful for your confidence in us and we look forward to taking care of you the next time you bring your Lexus RX 350 in for service!

January 16, 2021

Sebastian was great! But I was disappointed that my clocks were not reset otherwise everything was fine. They fixed the problem and did a nice wash. More

by hannibalspeed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Hannibal - We appreciate you choosing Lexus of Pembroke Pines for your auto service needs and apologize about your clocks. It is good to hear that your other concerns were addressed and that you enjoyed working with Sebastian. Thank you very much for your feedback!

January 16, 2021

Excellent service! Had an issue with my back seat leather, in my 2017 RX 350. Carlos went the extra mile in getting it solved for me. Thank you so much. Tony More

by ASICLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos and Juan from the service Dpt
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your Lexus RX 350. We're grateful to have you as a Lexus of Pembroke Pines customer!

January 15, 2021

Amazing dealer customer care, specifically from a Rep. Jose Luis Amaro. Jose was very professional, ethic as usual and very friendly and polite. If you never been assisted by this guy, you should try. More

by carlos.villazon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jan 15, 2021 -

Lexus of Pembroke Pines responded

Thank you, Carlos, for leaving Lexus of Pembroke Pines a review! It is wonderful to hear that Jose provided you with the 5-star service that we strive to offer our guests. We look forward to taking care of you the next time you bring your vehicle in for service!

Nov 20, 2022 -

carlos.villazon responded

Dealer offered excellent customer care. Jose Amaro was as usually very professional and always very accurate with recommendations regarding car care!!!

January 15, 2021

I had excellent service as usual by my service advisor John. I couldn’t have been happier with my experience. He communicated with me throughout the entire process. More

by JODEL329
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Spiegale
Jan 15, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you as a loyal customer, and we'll be sure to pass along your kind words to John! Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

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