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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,122 Reviews

8,122 Reviews of Lexus of Pembroke Pines - Service Center

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December 21, 2020

Probably more people skills on the staff, compared to other vehicle brand I own this will be my lower rated one. Please work on employee customer sergice excellence. More

by Marco M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 28, 2020 -

Lexus of Pembroke Pines responded

Marco - I'm sorry that you weren't completely satisfied with our service. We have high standards for our guests and I apologize that we missed the mark during your recent visit. If you would like to share any specifics on how we can improve, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 21, 2020

Dealership is good about notifying me when there is an issue and provided options. The service person assigned to me is helpful as well and follows up. More

by marlenedawady
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Cortes
Dec 22, 2020 -

Lexus of Pembroke Pines responded

This is exactly the feedback we hope to see! Thank you so much for coming to Lexus of Pembroke Pines for your auto service needs. We look forward to your next visit with us!

December 20, 2020

Very professional and courteous service. The car was picked up in my home at the appointed time. The loaner car was latest model and very comfortable. More

by GUPTASHRI3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Your positive feedback means a lot to us, thank you! It was our pleasure to provide you with a top-notch loaner during your service. Thank you for your business and your confidence in Lexus of Pembroke Pines!

December 20, 2020

Worse service I don’t like your service. S abs abs a a S S S ss s s s s s s s s More

by mikeamani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Mike - It is disappointing to hear that you did not have a good service experience. Customer satisfaction is our top priority, and I would appreciate the chance to speak with you so I can better understand what went wrong here. I will search for your contact information, but in the meantime, please feel free to reach out to me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

December 20, 2020

I am very concerned about the service that I received, I was told that the Dealer inspect the vehicle yet a portion of it fell apart. I asked about certifying the car and was told that it was not necessary More

by LORNA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edgar Chaparro
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

Lorna - I assure you that we strive for thorough and transparent service here, and I'm disappointed that you aren't entirely confident in your recent purchase. I would be more than willing to speak with you directly about this and see if we can address your concerns. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Jan 05, 2021 -

LORNA2 responded

I have made several attempts to contact you, unfortunately I am unable to leave a message since your mailbox is not setup. I guess that I should have expected more poor service

December 20, 2020

I love being scheduled for service with Isidro. He is Polite, knowledgeable and profesional individual. He maintains good communication and update me with the status of my car. More

by María Del-Pilar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave this feedback, María! We are all happy to hear that Isidro takes great care of you and your vehicle. Communication is extremely important to everyone at Lexus of Pembroke, and we always appreciate your business.

December 20, 2020

Best customer service and great customer service. No pushing for me to do something I am not going to do in servi9ce of my car More

by Pdike
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Lexus of Pembroke Pines responded

We really appreciate you taking the time to leave Lexus of Pembroke Pines this awesome review, thank you!

December 20, 2020

The carwash was horrible even in others dealer yo need to wait the service its good, ever and ever I will return to this Prmbroke Pines Lexus Dealer and Service Center, Im a client from Lexus and I have some More

by aramisperez90Aeamis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened and see what we can do to make this right for you. Please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 20, 2020

This dealership goes above and beyond to ensure customer satisfaction. They are very friendly and welcoming to all the customers. Excellent overall quality of service. More

by LatoyaB561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Guerrero
Dec 21, 2020 -

Lexus of Pembroke Pines responded

Latoya - For you to say that our team goes "above and beyond" really means a lot. Thank you for trusting us with all of your auto service needs! We look forward to your next visit at Lexus of Pembroke Pines.

December 20, 2020

Service department personnel very good at getting work done in a timely manner Always have loaner cars available Appointments easy to schedule Everyone wearing masks More

by MARASUEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

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