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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,113 Reviews

8,113 Reviews of Lexus of Pembroke Pines - Service Center

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December 10, 2020

very friendly helpful staff. The service from start to finish was great.The updating of repair was good and helpful would bring my car here again More

by tracyleppo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Lexus of Pembroke Pines responded

We are thrilled to hear that your service experience with us was top-notch from start to finish! Thank you for your business, Tracy! - Lexus of Pembroke Pines Team

December 10, 2020

Great service. Reasonable wait time. My car came back clean looking like new. Thank you. Happy holidays and happy new year to you and yours. More

by Bev1400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines. Our service department is committed to taking excellent care of guest's vehicles and I am glad that came through to you!

December 10, 2020

#1 great TV station! Newsweek! Awesome #2 great #1 great TV station! Newsweek! Awesome #2 great service. Wonderful #3 very clean. Over all... 💯 %. I will refer anyone that is looking to buy c More

by Miriam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Fuller
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one make our day, Miriam! Thanks from the Lexus of Pembroke Pines team!

December 10, 2020

Everything went fine thank you! No complains whatsoever! Rod feller was very nice and pleasant! Loaner was clean! Everyone that i interacted with was nice More

by PRISLA84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Feller
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines, we appreciate your positive feedback! It was our pleasure to assist you and we hope to welcome you back again!

December 10, 2020

Everything is perfect Jeromy is the best Always takes care of car need. Professional. And always delivers as promised. I used other service advisers. But Jeromy is the best More

by dmg043
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for reviewing us and for giving a shout out to Jeromy. We are proud to have earned your continued support at Lexus of Pembroke Pines!

December 10, 2020

They make life easier at Pines Lexus and this is why i continue to take my car there because the service you get is immaculate More

by KADAMS654712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 10, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. We are proud to have earned your loyalty to Lexus of Pembroke Pines!

December 10, 2020

Jeremy, my service advisor, was excellent. Went above and beyond and was always available to discuss any issues, still working with to resolve some issues and he has been nothing but supportive. More

by K
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We are very proud to have Jeremy on our team and happy to hear that he has delivered such excellent service. We appreciate your willingness to work with us to resolve any issues with your vehicle and are wishing you many safe and happy miles! - The Lexus of Pembroke Pines team

December 10, 2020

As always very professional, fast service. This time our As always very professional, fast service. This time our car had a couple of recalls and our service advisor took care of it and car was done before More

by GODFATHER051505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we look forward to your next visit!

December 09, 2020

My advisor Juan provided quick service even on a Saturday morning. I was there for routine maintenance when it was determined there was a recall on a part. I was provided a loaner and was soon on my way. More

by ljmorejon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correrá
Dec 09, 2020 -

Lexus of Pembroke Pines responded

We're proud to have made your service experience so efficient and convenient! It's wonderful to hear that Juan took such good care of your and your vehicle. Thank you for trusting Lexus of Pembroke Pines with all your repair and maintenance needs!

December 09, 2020

I went to you last month and you guys changed my front wind shield and since the my auto sensors for the wipers are not working and I reached out to you and haven’t gotten a reply back More

by Moe
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2020 -

Lexus of Pembroke Pines responded

Moe - we're known for our precise service and prompt communication so it was disappointing to see this feedback. I am sorry to hear that you are frustrated and I'd like to step in here to try to take care of your concerns. Without your last name, I won't be able to get in touch so please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

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