Lexus of Pembroke Pines - Service Center

The service is excellent at the dealer. Jose is always helpful and explains all the process and issues and answer any questions I may have. helpful and explains all the process and issues and answer any questions I may have. More

Went in to get my radio serviced and was told numerous times that the radio was fine. They finally said the connection was loose and “fixed” it. 2 weeks later same issue is occurring and my warranty ran times that the radio was fine. They finally said the connection was loose and “fixed” it. 2 weeks later same issue is occurring and my warranty ran out when they said they “fixed” it. Terribly disappointed. More

After my car was serviced, I went to the collision center for an estimate. The alarm had gone on while the car was in the garage & keys were in the house. The alarm caused the trunk to open & it caught on th for an estimate. The alarm had gone on while the car was in the garage & keys were in the house. The alarm caused the trunk to open & it caught on the inside of the garage door, pulling the door up with it.. damage was done to the rear trunk. The estimate I finally received today is for $1274. This is considered person error, although I don’t know how that is possible. A scan was run to see if the keys were set off but nothing showed. This is my 8th Lexus. I hope to speak with the general manager about how we can come to an arrangement that will be satisfactory to a very loyal customer. Check my history to confirm. I will expect sone consideration from Lexus for damages that occurred while the car was in the garage and going no place. I recommend the service Center but am not happy with the collision department. What happened to my car was probably the result of product liability issue. More

My car was taken at the appointment time and was done earlier than expected. Everyone pleasant and knowledgeable. Pleasure using Lexus. Will return in the future. earlier than expected. Everyone pleasant and knowledgeable. Pleasure using Lexus. Will return in the future. More

Carlos is the best in maintenance department , I’ve try other representative but no body like Carlos Perez. Very punctual, he will do what the promises. I am very happy with the kind of service he has prov other representative but no body like Carlos Perez. Very punctual, he will do what the promises. I am very happy with the kind of service he has provide to us. More

Car wash was terrible, service consultant forgot me, i had to go find him.if this is my review, why are u telling me how many words there has to be??? Thats bush league... had to go find him.if this is my review, why are u telling me how many words there has to be??? Thats bush league... More

Great and friendly customer service department that me updated through out the entire repair process. The staff called me every time a new milestone was competed. This is the 3rd time I have used them and updated through out the entire repair process. The staff called me every time a new milestone was competed. This is the 3rd time I have used them and will recommend them anytime! Thank you. More

John provides very Good and friendly serviceI feel John provides very Good and friendly service I feel comfortable dealing with him; he listens to all your concerns and requests. Make sure you se John provides very Good and friendly service I feel comfortable dealing with him; he listens to all your concerns and requests. Make sure you see john Steigle for all your service needs! More

Melissa Ho is FANTASTIC! She always fits me in and makes sure that everything goes smoothly. She’s one of the reasons I continue to service my car at your facility. She’s an asset to your company. sure that everything goes smoothly. She’s one of the reasons I continue to service my car at your facility. She’s an asset to your company. More

Everything was exceptional from the beginning all the way to the end. Everybody was friendly and kind ready to take care of you. Place was jamming pack still got out on time. to the end. Everybody was friendly and kind ready to take care of you. Place was jamming pack still got out on time. More