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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,351 Reviews

8,351 Reviews of Lexus of Pembroke Pines - Service Center

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January 12, 2021

Jeremy is the best service guy there.He is always happy Jeremy is the best service guy there. He is always happy and nice to talk to. He gets my car completed fast and the car washed and clean upon delive More

by anagnosm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for your business and wonderful feedback about Jeremy! We are grateful to have you as a Lexus of Pembroke Pines customer and hope to see you again. Have a great day!

January 12, 2021

good morning good afternoon good evening which you Happy good morning good afternoon good evening which you Happy New Year thank you for the service every time I go to get something he's a little struggle b More

by jamel4343
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Kamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Genao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Lexus of Pembroke Pines responded

Jamel - Thank you for your review. It's our pleasure to assist you and I appreciate your feedback. Customer satisfaction is our highest priority and if there is anything that I can do to further assist you, please let me know. Osiris Barcelo - Service Manager - (954) 443-2332

January 12, 2021

Thank you to Mario P , hi did a great and extraordinary job . Hi is the best .10 to 10 excellent customer services . Than you a More

by LAHERAMARTHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Padrón is the best .
Jan 12, 2021 -

Lexus of Pembroke Pines responded

We are delighted to read about your great experience with Mario! Thank you for trusting Lexus of Pembroke Pines with your business and taking the time to leave us a review. See you next time!

January 11, 2021

There was no will to help out or see other options on the amount of work needed to be done. Zero customer service. The north Miami branch is much better has higher quality service. I just came to this one be More

by pamandvik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan from service
Jan 27, 2021 -

Lexus of Pembroke Pines responded

This is a disappointing review to read. We do strive for accommodating and transparent service here, and I would be more than willing to speak with you directly about your recent service visit to see what we can do to clear up any confusion. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 10, 2021

I was really disappointed in my service.. I received doing my visit on 1/9/21...my advisor never came personally to me...I saw him great other guest More

by cholmes2149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Lexus of Pembroke Pines responded

We strive to provide friendly and professional service and I am so sorry if we fell short in any way. I will be sure to discuss this feedback with my team so we can work towards offering a better experience in the future. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 10, 2021

Outstanding service, from the initial arrival & being greeted by the young lady (can’t remember her name?) to dealing with the service rep: Mr. Isidro. The whole process was a pleasure, keep up the great More

by NurseRoger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We strive to deliver a 5-star experience and I am glad that came through to you. Our team looks forward to working with you during your next visit to Lexus of Pembroke Pines!

January 10, 2021

As a Bussiness owner I have clear time is crucial to keep money flowing Unfortunately my last experience was not good I have to comeback twice for a simple light fixture under passenger door and the d More

by OSCARALFONSO72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Jan 25, 2021 -

Lexus of Pembroke Pines responded

We want customers to be confident in the services we provide and I sincerely apologize for leaving the wrong impression. It is never our intention to cause an inconvenience and I will discuss this feedback with my team so we can work towards improving. Osiris Barcelo - Service Manager - (954) 443-2332

January 10, 2021

Never lets me down this dealership I recommend to everyone the guest service is amazing and the work they do in a timely manner so thank you More

by CHAZMENW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Jan 10, 2021 -

Lexus of Pembroke Pines responded

We couldn't ask for better feedback and we appreciate you taking the time to share! All of us at Lexus of Pembroke Pines look forward to working with you next time!

January 10, 2021

The communication flow is easy and precise. Andre Rust is very knowledgeable. I have a series of work detail that needs to be done this year, and he's been helpful in working with me to prioritize the most i More

by d_njones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jan 11, 2021 -

Lexus of Pembroke Pines responded

Thank you so much for choosing Lexus of Pembroke Pines for your auto service needs! We are glad to hear that Andre has guided you through the repair process with helpful service. Have a wonderful week!

January 10, 2021

He shows that he professional and we'll experience in his work. Appointment was on time and service was done a timely manner. Good job More

by HILTONODETH32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Jan 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the kind review! We appreciate your business and are happy to hear that you had such a successful experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you again down the road!

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