Lexus of Pembroke Pines - Service Center

Service department is always very organized no waiting, courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner dept. is also very efficient, I forgot my jumper cables in the loaner and many days afterwards when I called, they were holding it in their department . More

Thanks to Jose Amaro for following up with the repairs and processing the warranties. There were two issues and both solved including noise which is always hard. and processing the warranties. There were two issues and both solved including noise which is always hard. More

My visit to Lexus was pleasant. I did not have a long wait. Your employees worked together as a team..I will recommend Lexus to friends and family wait. Your employees worked together as a team..I will recommend Lexus to friends and family More

Excellent service and improvement iAd all ways a thing that ca be excellent but you are the best and allay is is room room to improve Excellent job that ca be excellent but you are the best and allay is is room room to improve Excellent job More

Horrible customer service & treatment to car. Went to pick up car & had to wait more then 3 hours bc the work was not repaired correctly. I left the car for about a a month and still the car wasn’t done pick up car & had to wait more then 3 hours bc the work was not repaired correctly. I left the car for about a a month and still the car wasn’t done correctly. I was constantly back and forth with Ada and Roy. The service I received was completely unsatisfactory and I’m truly dissatisfied with the work of this dealership. More

Oil change was Very Rapid my wait was 20mins. Very tentative to make sure I do t wait long. Wait for my vehicle was rapid tentative to make sure I do t wait long. Wait for my vehicle was rapid More

We didn't make a passenger seat, but I have a guarantee, and it's still on time, and I still have Miles , I was deceived, I still have a guarantee, I drive with such seats-a shame. and it's still on time, and I still have Miles , I was deceived, I still have a guarantee, I drive with such seats-a shame. More

They were Friendly, informative and kind. They seem to be super professional, fast service with a smile. I felt safe as they were big on there COVID policy to wear mask and cleaning 🧽 be super professional, fast service with a smile. I felt safe as they were big on there COVID policy to wear mask and cleaning 🧽 More

Wow, Melissa assured everything went smoothly. I arrived on time and met with Melissa who took the time to ask “ how both I and my car” we’re doing. She even offered a car wash and told me how how it would on time and met with Melissa who took the time to ask “ how both I and my car” we’re doing. She even offered a car wash and told me how how it would take. The free coffee was a lovely addition! Thanks More

Had an appointment scheduled for servicing and had requested a loaner car because I was going to use my lunch break to take the car in. Once there I was informed there were no loaner cars available. T requested a loaner car because I was going to use my lunch break to take the car in. Once there I was informed there were no loaner cars available. The service rep was trying to be accommodating but it seems like his team wasn’t on the same page. Had to book my own Uber to get home and find transportation back to pick up my car. The least that could have been done for the inconvenience was to send my car to my home once the service was done or at least reimburse for the Uber. The service rep was very sweet and I completely understand these things are out of his control but as his supervisor I would have tried to do good by the customer. This is already my second poor experience here. I should have known better when I leased my car not to do business there. Sales reps did not attend to me, and I was told that the car that I wanted (my current car) was out of my budget. Anxiously waiting for my lease to end. More