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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,522 Reviews

8,522 Reviews of Lexus of Pembroke Pines - Service Center

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January 14, 2021

Great Customer service👍very professional doing their job and I am so happy to be part of their family..thanks for your great job.. 100% Happy More

by NIOVED211
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Jan 14, 2021 -

Lexus of Pembroke Pines responded

We are delighted to hear from you! Thank you for the great review of Lexus of Pembroke Pines!

January 14, 2021

Jose was very professional and explained everything needed on my car in detail. He will be my service consultant going forward for both my IS and my GX More

by desi0073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Jose took such good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We look forward to your next visit!

January 14, 2021

The only complaint is the waiting time but I understand that many customers arrived at the same time but the service advisor Isidro Garcia was very professional More

by MARIAGARCIA777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro garcia
Jan 18, 2021 -

Lexus of Pembroke Pines responded

Maria, thank you for taking the time to leave us a review! We are so glad Isidro took good care of you here, and we will be sure to pass along your kind words. We also strive for efficient service, and we will work to improve our speed going forward. We look forward to the next opportunity to impress you!

January 14, 2021

Andre is always very friendly and helpful. My car was ready when promised and all the issued were resolved. Thank you Andre. Always a pleasure More

by marti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued support of Lexus of Pembroke Pines, and your recommendation of Andre! We are delighted that your service experience was so friendly and efficient. We are grateful for your business and look forward to working with you next time!

January 14, 2021

Convenient location. Excellent advisor finally after 10 different advisors over the years.. Car was given back to me dirty which for the price they charge for service It shouldn’t. More

by lrbrick22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Lexus of Pembroke Pines responded

I appreciate your positive feedback, but am concerned to hear that your car was not cleaned before being returned to you. I apologize for the inconvenience, as that is not the thorough, top-notch service we expect for our customers. We are grateful for your business and hope to have the opportunity to deliver a five-star experience next time. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 14, 2021

Best dealer ever. Service is great and prices are competitive. Very satisfied. I have now purchased 4 cars there and will continue to shop there. More

by DEENAEARLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Lexus of Pembroke Pines responded

We're so grateful to have you in the Lexus of Pembroke Pines family! Your confidence in our team absolutely makes our day. Thank you for trusting us with all your automotive needs - we look forward to seeing you next time!

January 14, 2021

Great service, quick and efficient, they finished with my car before they said it would be ready and even had my loaner available when I got there More

by briandcmiami@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Lexus of Pembroke Pines responded

We're glad we could make your service experience so convenient and efficient, Brian! Thank you for trusting the team here at Lexus of Pembroke Pines with your vehicle and your business!

January 14, 2021

Jeremy Rivera was quick and friendly as my service manager. Service appointments are easy to make and plenty of seating, TVs, snack options, etc if you have to wait. No hassles and quick. When buying More

by HAWAIINSOFIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irv Smith
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the kind review! We are very proud to have Jeremy on our team and happy to hear that you are so confident in him to get the job done. We appreciate your business over the years and are looking forward to seeing you back at Lexus of Pembroke Pines!

January 13, 2021

Great service until you damaged my car when you where going to give back after you completed the repair job.once you fixed the car it looks wonderful More

by EQUITY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andra
Jan 14, 2021 -

Lexus of Pembroke Pines responded

Thank you for the review! It is never our intention to inconvenience our guests, and we are very glad to hear that the issue with your vehicle has been resolved. We apologize for the mix-up and appreciate you taking the time to share. Safe travels, and if there is anything more we can do to assist you, please do not hesitate to reach out! - The Lexus of Pembroke Pines team

January 13, 2021

I was told by the service advisor that the job would take about 1 1/2 hours and I waited for over 2 hours. During that time no one kept me informed, I tried reaching my advisor by text several times with no More

by ihazcona
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jean Carlo Correa
Jan 28, 2021 -

Lexus of Pembroke Pines responded

I am so sorry to hear that your visit took longer than we had anticipated. We strive to offer a seamless, communicative experience and I regret to hear that we missed the mark this time. While COVID has affected our wait times as we take additional measures to ensure our clients' safety, I'll be sure to address these concerns with my team so we can work towards improving. We value your business, so please don't hesitate to reach out if there's anything else I can do for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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