Lexus of Pembroke Pines - Service Center

My five stars are soley due to my experiences with my service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle is what brought me back to this location. I was actually having my vehicle serviced at JM Lexus in Margate even though I am less than five miles away from Lexus of Pines. Y'all were absolutely horrible and North Miami was no better. I dreaded when it was time for my vehicle to be serviced. I was going on a road trip and over due for an oil change. There were no appointments at JM Lexus that fit into my timeframe. I prayed before I took my vehicle back to Pines that there would be no issues with a simple oil change. To my total surprise, everything went well with no issues. I'm not sure what may have happened or changed; new management perhaps. I believe that the service team is an integral part of a dealership's success. Since every single time that my vehicle was at Pines or North Miami location for service or repair and it was horrible, I had decided that this would be my last Lexus vehicle and I have had four to date. Again, my five stars are because of my service advisor. More

It was a excellent customer service specially my service advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work More

This dealership has always provided top notch service to me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade him for anyone else. Thank you!! More

Great service at this dealership. Always work with Carlos and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. More

John Steigele made this process very pleasant. I was told a specific time that I would be waiting and he made sure he kept his word. a specific time that I would be waiting and he made sure he kept his word. More

Customer service is excellent!Please extend My Thank Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . More

Carlos is awesome. I trust him implicitly with my vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. More

Nick Enzy is the best, he provided me with outstanding service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep no service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep not very friendly. More

Excelente service, outstanding Andre is amazing, he is always available to answer any questions I may have. He is knowledgeable and he is ready to help. always available to answer any questions I may have. He is knowledgeable and he is ready to help. More

Great service. Jeremy was off and Isidro helped us with the coordination. Thanks for taking the time Isidro and for all your help and keeping us informed of the car status. the coordination. Thanks for taking the time Isidro and for all your help and keeping us informed of the car status. More