Lexus of Pembroke Pines - Service Center

Good customer service. I would do my service with him again. Location is close to my house. I would see Lexus at my next service again. Location is close to my house. I would see Lexus at my next service More

Love my service advisors John & Jeremy. They always make sure all my concerns are addressed & get me a loaner whenever needed, so I can get back to work. This is my Lexus dealership for service as long as t sure all my concerns are addressed & get me a loaner whenever needed, so I can get back to work. This is my Lexus dealership for service as long as they’re there. More

Our experience at your dealership was excellent . Everyone was professional and courteous. Jose (from service) was the best - he stayed in touch with us, explained everything in detail and helped us Everyone was professional and courteous. Jose (from service) was the best - he stayed in touch with us, explained everything in detail and helped us get the best price for what was needed for our vehicle. He was personable and we could tell that he enjoyed his job and really extended himself for his customers! Thank you so much! More

This dealership, and in particular their service department is horrible. Because of the awful service, I will never buy another Lexus. The service department returned my $100k car filthy with a gas department is horrible. Because of the awful service, I will never buy another Lexus. The service department returned my $100k car filthy with a gas odor permeating my car. #NEVERLEXUS More

My advisor Carlos was great. I was seen timely and my car was serviced less than an hour. However, i waited for 30 minutes for the car at the pick up area because a tech mistakenly took my car. As a healthca was serviced less than an hour. However, i waited for 30 minutes for the car at the pick up area because a tech mistakenly took my car. As a healthcare provider that's like giving someone the wrong meds. Not at all pleased since I had to go to work that day. More

Very professional and quick service. There is no wait whenever I visit this dealership, which is a plus to me. Jeremy is a great fit for his position whenever I visit this dealership, which is a plus to me. Jeremy is a great fit for his position More

Horrible, took my car for maintenance, brought it back just as dirty as it was when they picked it up. Didn't explained what was done to the car just as dirty as it was when they picked it up. Didn't explained what was done to the car More

Mixed review how I feel about this Appointment. I was referred by a good friend of My Daughter to this location... she was very nice and understood what my car needs were. I made the appointment to have referred by a good friend of My Daughter to this location... she was very nice and understood what my car needs were. I made the appointment to have the fuel pump replaced which had been nationally recalled on my Is 300 fsport. Service guy that greeted me was Juan. After taking my car appointment inf asked me to sit outside to wait. Which I did. After 1/2 hr later a service advisor came to greet me. And i asked me to wait . I asked if i wait outside or inside lobby?? He replied inside i could. I told him that Juan asked to wait outside. So the advisor immediately asked him why he had me sitting outside?? He lied telling him that he never told me that. That he had given me a choice and that got me upset! And he was very argumentative with me as well... juan being a valet manager behaving like this with customers?? Very unprofessional!😡. However, my service advisor was very attentive and took care of situation with a manager... More

Very good, Sabastian the Service Technician was very knowledgeable and helpful. The service performed was acceptable, my overall experience while I waited was good. Good job! knowledgeable and helpful. The service performed was acceptable, my overall experience while I waited was good. Good job! More

Everything is perfect Jeromy is the best Always takes care of car need. Professional. And always delivers as promised. I used other service advisers. But Jeromy is the best care of car need. Professional. And always delivers as promised. I used other service advisers. But Jeromy is the best More