Lexus of Pembroke Pines - Service Center

Go to Coral Springs instead Miss the concierge service Coral Springs service offers. Pembroke is nice but service is subpar to Coral Springs. When I pulled into the service lane, Miss the concierge service Coral Springs service offers. Pembroke is nice but service is subpar to Coral Springs. When I pulled into the service lane, no one was there to great me. Normally at CS someone comes out pretty quick. I could see several valet guys standing by lane 1, but no one saw me in lane 3. So I moved my car. Then I waited for 30 min for service advisor. finally went back to valet and they had to hunt down my advisor. Come to find out they placed my ticket on a stack of papers on the advisors desk so I was basically lost in a pile. More

Great Customer Service Great customer service during visit. Loaner was already waiting for me and personalize treatment when it came to the movement of my vehicle. Only my Great customer service during visit. Loaner was already waiting for me and personalize treatment when it came to the movement of my vehicle. Only my service advisor drives my vehicle. Car was fully serviced, replace fuel pump due to recall And car was detailed. More

Disappointed I have a 2017 GS 200t. I brought my car in for service. You are supposed to receive a complimentary car wash with your service. It had water marks all I have a 2017 GS 200t. I brought my car in for service. You are supposed to receive a complimentary car wash with your service. It had water marks all over the front bumper, which is a charcoal gray. When I brought to the attention of one of the service department employees, he informed me even if they washed it again, it would come back the same way... I love my car and the way it looks, that’s why I bought it. Lexus of Pembroke Pines where I bought it, should feel the same way too. What a disappointment!!! More

Amazing service Gustavo is my service advisor . Gustavo is knowledgeable and makes sure the all ourExpectations are met at Lexus Of Pembroke Pines Service ...thanks Gustavo is my service advisor . Gustavo is knowledgeable and makes sure the all ourExpectations are met at Lexus Of Pembroke Pines Service ...thanks for have a great team More

Excellent Service Lexus of Pembroke Pines shows excellence in service and professionalism. I always recommend them to family and friends. They did exactly as they promi Lexus of Pembroke Pines shows excellence in service and professionalism. I always recommend them to family and friends. They did exactly as they promised and within the time frame as promised. Thank you. - Amanda B More

Excellent From my professional/Curtesy reception to the updates of my car. The experience is a pleasure!! I feel like every one is concerned to make my experie From my professional/Curtesy reception to the updates of my car. The experience is a pleasure!! I feel like every one is concerned to make my experience a pleasure. Service adviser is available at all times. Thank you More

Recall service Service agents were very friendly, fast and knowledgeable . The facility was very clean. Every step was very well coordinated. I had my car ready at t Service agents were very friendly, fast and knowledgeable . The facility was very clean. Every step was very well coordinated. I had my car ready at the time promissed. More

Scott Mankin is a professional, courteous, reliable, and knowledgeable. He answers all of my questions and give me realistic advice. He goes over the results o is a professional, courteous, reliable, and knowledgeable. He answers all of my questions and give me realistic advice. He goes over the results of the tests and gives me a sense of what is really important what can wait til the next visit More

They always kept me updated There very friendly and they make sure your taken care off!! He made sure i was happy and satisfied with the work on my car. There very friendly and they make sure your taken care off!! He made sure i was happy and satisfied with the work on my car. More

Very quick and professional assisstance with my car repairs. John Steigele is outstanding. John took time to explain everything that was needed and called to give me a status update on my vehicle. Thanks Joh John Steigele is outstanding. John took time to explain everything that was needed and called to give me a status update on my vehicle. Thanks John More