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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews

8,217 Reviews of Lexus of Pembroke Pines - Service Center

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November 19, 2020

Oil change was Very Rapid my wait was 20mins. Very tentative to make sure I do t wait long. Wait for my vehicle was rapid More

by Ottsn01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 19, 2020 -

Lexus of Pembroke Pines responded

We love to hear that your recent visit with us went so quickly. Thank you for choosing Lexus of Pembroke Pines for your oil change!

November 19, 2020

Good customer service. Excellent personnel in the service department. Rod Fuller my representative does an exemplary job. I would highly recommend using him if at all possible. More

by CASINGLEMALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod, Fuller
Nov 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us and shout out Rod! We appreciate your business and are happy to hear that you had such an excellent experience at Lexus of Pembroke Pines. Safe travels, and we hope to work with you again down the road!

November 19, 2020

We didn't make a passenger seat, but I have a guarantee, and it's still on time, and I still have Miles , I was deceived, I still have a guarantee, I drive with such seats-a shame. More

by Or Khan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Lexus of Pembroke Pines responded

We are concerned to see this feedback as it is never our intention to mislead a guest. I am hoping to learn the details of your experience so that I can try to address it. Without your full name, I won't be able to get in touch so please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

Dec 04, 2020 -

Or Khan responded

Hi pliz call me 754-226-58-70 Orkhan My car title number Layk63 I have a guarantee but I refused to change the seats, 3 months ago when they did that first they said that Yes we ordered the next time we will change, and when the next time came they refused to change the seats, despite the fact that I have a guarantee and by miles and by date I have it until February 2021 and 10.000 miles Out of 26.000

Jan 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for speaking with me about your concerns. We are working with a Russian-speaking employee to help translate so that we can resolve your concerns. We will be in touch shortly. Osiris Barcelo - Service Manager - (954) 443-2332

November 19, 2020

They were Friendly, informative and kind. They seem to be super professional, fast service with a smile. I felt safe as they were big on there COVID policy to wear mask and cleaning 🧽 More

by SHERITACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one always make our day! It was our pleasure to make your service visit so safe, friendly, and efficient. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 18, 2020

Was very happy with my service. I love Lexus and their customer service. I wish I could remember my rep but he was very helpful and friendly More

by JESSICAASANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Jessica, thank you for the review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that we provided the exceptional service we pride ourselves on here. We look forward to your next visit!

November 18, 2020

I am very pleased with this dealership! They are very professional and attentive! Always willing to help! It’s always a pleasure to taking my car to be serviced! More

by Lena rossi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Whitney
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Lena - It makes us smile to hear that you enjoy your visits with us at Lexus of Pembroke Pines. Thank you for your repeat business and continued support!

Nov 18, 2020 -

Lena rossi responded

You’re very welcome!

November 18, 2020

Excellent service ! Melissa in service was very helpful and courteous. She answered all my questions and everything was done in time of expectations. Very pleased More

by MARIA.GLOBALTRUST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Nov 19, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Melissa is an exceptional member of our team at Lexus of Pembroke Pines, and we will certainly let her know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

November 18, 2020

Staff is friendly and professional. Service advisor is knowledgeqble and goes out of his way to help and resolve my issues. The facility is always clean. More

by Nixonlebrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Your confidence in our service team makes our day! Thank you for trusting Lexus of Pembroke Pines with your repair and maintenance needs!

November 18, 2020

Excelente servicio especialmente José, el cual estuvo muy atento a cada detalle de mi vehículo, al igual que me guío y me presento de una manera más clara el funcionamiento de mi vehículo. Estoy muy feliz co More

by VANESSA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose was excellent!
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Vanessa - Es fantástico oír que tuvo una experiencia tan excelente en Lexus of Pembroke Pines! Apreciamos la reseña y estamos muy felices que José le ayudó con los detalles de su vehículo. Esperamos trabajar con usted otra vez en el futuro!

November 18, 2020

I go out of my way to come to this dealership because of my excellent service advisor. He goes out of his way to be personally involved with his customers. I’ve had service done at 2 other dealerships. The More

by jackiebjenk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Nov 18, 2020 -

Lexus of Pembroke Pines responded

Jackie - we couldn't ask for better feedback and we appreciate you taking the time to share. It's fantastic to see that Juan continues to impress you by providing great service. Thanks for supporting Lexus of Pembroke Pines!

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