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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,215 Reviews

8,216 Reviews of Lexus of Pembroke Pines - Service Center

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November 14, 2020

It was a excellent customer service specially my service advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work More

by chachi920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

We love to hear that Jeremy and our service team helped get you out on the roads quickly. Thanks so much for visiting us at Lexus of Pembroke Pines for your auto service needs!

November 14, 2020

This dealership has always provided top notch service to me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade More

by SABRINA.TAYLOR
Recommend Dealer
Yes
Employees Worked With
Richard Monivis, John Steigele
Nov 16, 2020 -

Lexus of Pembroke Pines responded

The satisfaction of customers remains our priority and I am glad to hear that Richard and John took care of you. We're grateful to have earned your business at Lexus of Pembroke Pines and we look forward to working with you next time, Sabrina!

November 14, 2020

Amazing professionalism and quick response time, this is by far the best dealership I’ve ever dealt with. I’m going to be buying a second car from them with service for sure More

by MLAUDADIO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 13, 2020

Customer service is excellent!Please extend My Thank Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . More

by RITZVILLE143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the rave review of our service! We appreciate you taking the time to share this feedback and give a shout out to Jeremy. Enjoy your weekend!

November 13, 2020

Great service at this dealership. Always work with Carlos and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. More

by HSTEWART1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for choosing Lexus of Pembroke Pines for your auto needs. I appreciate you sharing this feedback about our service and facilities as we are always striving to improve the experience of our guests. Please give me a call if there is anything that I can do to assist you. Osiris Barcelo - Service Manager - (954) 443-2361

November 13, 2020

John Steigele made this process very pleasant. I was told a specific time that I would be waiting and he made sure he kept his word. More

by carole november
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us, Carole! Thanks for posting about your recent service visit with our team member, John. We look forward to working with you in the future at Lexus of Pembroke Pines!

November 12, 2020

Nick Enzy is the best, he provided me with outstanding service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep no More

by L.BUDHNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. We are very grateful for your longtime support and I apologize that you didn't receive friendly service from our entire team. I appreciate you sharing this feedback so that I can address it with the right people. Please give me a call if there is anything else I can do to assist you. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 12, 2020

Excelente service, outstanding Andre is amazing, he is always available to answer any questions I may have. He is knowledgeable and he is ready to help. More

by IVANNIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to post about your recent visit to Lexus of Pembroke Pines! We're thrilled to hear that Andre is always such a pleasure to work with during your service visits. It's a privilege to have earned your business and we look forward to taking care of you next time!

November 12, 2020

This is a great dealership. The worker are friendly. The environment is clean. Every time I go you get the same great service. I would recommend. More

by DJWILLIAMS516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! It is wonderful to hear that you are so confident in the Lexus of Pembroke Pines team. Safe travels, and we hope to work with you again down the road!

November 12, 2020

Great service. Jeremy was off and Isidro helped us with the coordination. Thanks for taking the time Isidro and for all your help and keeping us informed of the car status. More

by VARAVELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for stopping by to commend Isidro and our Lexus of Pembroke Pines team! We are delighted to hear that your recent visit with us was such a success. Hope to see you next time!

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