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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,212 Reviews

8,212 Reviews of Lexus of Pembroke Pines - Service Center

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November 08, 2020

As always, I had a very pleasurable service experience. Jeremy was very attentive and helpful and made me feel more comfortable spending my money there. He is a valuable asset to your service department. More

by Daveyr173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you, Dave, for stopping by to review Lexus of Pembroke Pines! We're thrilled to hear that Jeremy was such a pleasure to work with during your service visit and we look forward to taking care of you next time!

November 08, 2020

Carlos was great! It’s always easy to service our vehicles because loaners are usually always available. From start to finish, it’s always a smooth day More

by Alrightythen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Reviews like this one make us smile! We love to hear that Carlos made your service process simple and five-star worthy. Thank you for being a Lexus of Pembroke Pines customer!

November 08, 2020

Service adviser very polite. He found out my car had a recall and repair was done at the same day. He said the work that needed to be performed would take 4 hours. It took 8 to repair the problem. Car loa More

by Antônio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Antônio - we would never want to cause an inconvenience and I sincerely apologize if your visit took longer than anticipated. It is our goal to prove first-class service and I will be sure to discuss your concerns with my team so we can provide a better experience in the future. If you would like to speak with us directly, please don't hesitate to call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 07, 2020

We’ve been coming to Lexus PP for about 2 years now. Pleased with the service. Staff friendly and professional. Carlos very helpful. Waiting area and restrooms are clean. More

by CP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in service
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for trusting us with your vehicle time and time again! We are happy to hear that you are satisfied with our service and we appreciate your kind feedback about our facilities as well. Enjoy your week!

November 07, 2020

Service is always good at this location. Even during times like this. Wait was bad.free coffee and everyone is friendly. Making appointments is so convient. More

by MSAPRIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iglasias...can’t remember he helped me while jermy was on lunch
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your vehicle here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 06, 2020

I was pleased that there was minimal personal contact. The valet took the keys and the advisor brought the paperwork to sign. The rental car was ready so another signature and I was out of there!! More

by BECKYD8753
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Becky, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we are so glad we were able to make the experience safe and comfortable for you during this difficult time. If you ever need anything else, don't hesitate to come back and see us again!

November 06, 2020

Excellent customer service. Service Advisor Jose is an excellent employee. He always goes the extra mile so that the client feels completely satisfied with service received. More

by Amorcito20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us to take care of your vehicle. It is fantastic to see that Jose consistently provides you with great service. We look forward to working with you during your next visit to Lexus of Pembroke Pines!

November 06, 2020

Excellent serviceService Rep. AndrePrompt service and Excellent service Service Rep. Andre Prompt service and the use of a loan vehicle was very helpful Phone call and text to confirm vehicle was ready More

by UCHEEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for leaving Lexus of Pembroke Pines a review! It is fantastic to hear that Andre took such great care of you during your visit. Hope to see you next time!

November 06, 2020

Great dealer , definitely recommend this dealer . Amazing customer services always . All my experience have been great every single time . I have had any issues so far . More

by Gyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful that we get the opportunity to work with you here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 05, 2020

Sebastian was nice and didn’t keep me waiting, I am truly happy I got to my appointment on time and everything was fine, thanks More

by pturner3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sebastian
Nov 06, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines with your business. It is fantastic to hear that Sebastian was so accommodating during your visit!

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